Feeling safe in my room and walking around Brooklyn.

Everything went well except: 1) The TV remote did not work well. I had to continuously shake and hit the control on a hard surface for the channels to change! 2) I was not informed that parking was not available or that the spaces were rented out and visitors did not have access to them. Instead I was referred to parking garages down the street.

"The staff was wonderful and welcoming. The single room was comfortable and excellent, clean, and daily housekeeping service was offered. The bathroom had all necessary toiletries. The room included a small fridge and all important amenities. On departure day, they allowed me to store my luggage until evening and were very helpful (I had a night flight). There's also a nice breakfast.

The same room would be cramped and less comfortable for a couple. The location is very close to the train station, but as a tourist, there isn't much to see in the area (within a 30-minute walking distance). For Orthodox Jews, this isn't a convenient area regarding Shabbat. Despite all this, I'm very satisfied and it was a bargain. Great value for money."

I am delighted with services at Fairfield Inn & Suites By Marriott New York Brooklyn. It was my last-minute booking. First of all, it was a great value for money taking into account Christmas and New Year holiday time. The room was in excellent condition, the Team members were friendly, helpful, and professional. The breakfasts included were delicious, with different types of tasty food. I also want to thank a Duty manager who has been extremely helpful on my arrival and departure. In my opinion, only a good manager can create a strong and professional team. Thank you for making a comfortable stay ay the hotel I will recommend Fairfield Inn to my family, friends, and colleagues.

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The staff was friendly, the rooftop patio had amazing views, the room was clean, and breakfast was good. The area is nice, with lots of convenience stores, bars, and restaurants within walking distance. Overall, I would recommend this hotel because it's was reasonably priced for the area.

The rooms didn't have refrigerators, and the ice machine on our floor was broken. We were there 4 nights and were told room service came every other day, but they didn't ever come by. The area is good, but the walk to the nearest subway station was a little long.

The Staff was very friendly and efficient! I was and still am VERY UPSET that I have not received a response from Booking.com concerning the cancelation of one room. We had death in the family and were unable to use the second room, which was beyond our control! I contacted Booking.com for a REFUND on the first night, January 31, 2025 and I STILL have had NO RESPONSE!

That I needed to cancel one of the two rooms and have not received a response yet. This is not good public relations and it is very unfortunate that NO RESPONSE has been sent yet. I can provide a obituary and funeral program to confirm the death in our family. This is very unfortunate! I will not use Booking.com or Refer Family Members, Friends, Coworkers, Neighbors, or Anyone Else!

It was convenient to the Barclay Center

The incidental cost is way to high. Rooms are very small

Location is easily reachable, even by foot from train (short walk from Union, or a bit longer from Atlantic Ave). Upon arrival, I would call it a really warm welcome, in a good sense, here you feel like a real guest, with a small tak we apprieciated. Room was spacious and clean, furniture a bit older (no problem with that), well supplied with amenities. AC working. At the first look, the breakfast was sufficient unless you're vegetarian or vegan, in that case the offer is slightly limited (but I didn't asked for these options, therefore I am not complaining). Room service perfect, and when indicated, they respect the privacy. Checkout, again, very friendly with a small talk. To sum up: really good place to stay.

Sometimes the noise from the street or the corridor was too loud, yet we could live with that.

The staff was very friendly and helpful. Jonathan really stood out! As well as a young woman that was at the front desk with Jonathan (can't remember her name). They provided excellent customer service, which there seems to be a lack of these days. The common areas as well as our room were clean, comfortable, and well maintained. The view from our 12th floor room was fantastic! We were happy the rooftop observation area was open during our stay. Such great views, day or night, of Brooklyn. I noticed that some reviews suggested not getting a room near the elevator due to too much noise. Perhaps it were noisy guests that were there during those guests stay, because our room was directly in front of the elevator and it was peaceful all night! (We actually liked the convenience of stepping out of the elevator right at our room door!) We felt safe during our stay. The hotel is located within walking distance of many different businesses and restaurants. We look forward to staying at this location the next time we are in town.

Our only regret this visit was that it wasn't long enough. We were only in the city for a quick weekend visit.

I really enjoyed my stay at this hotel, its accessible, very clean and the room was very comfortable and staff very friendly. The location was a real bonus in that its close to Atlantic center station which means you can do downtown and uptown fairly quickly. Has a great rooftop view! Would highly recommend this hotel and would stay in again.

Very good quality for the price we had paid. Clean, spacious room, good breakfast.

The fact that with a couple of days before we left, I have talked with one the gentleman of the staff, asking if it is possible to leave our baggage for 5 hours in the day we leave, and the answer was "of course, for a couple of hours, it is possible". But, in the day of our leaving, an other gentleman in the front office denied our request, saying it is not possible. However, in a half of hour 2 ladies showed up at the front desk with the exact request and for them was possible. So, it was a bitter taste at the end.