GREAT location and staff. Easy valet process. Glad it had a mini fridge, and was easy to walk to 2 metro locations. Also loved the park outside, so I could take my dog

The water from the sink tasted like butt. We had to clean it ourselves, and it had yellow and pink build up. It still smelled and tasted bad after we cleaned it. I really did not look forward to brushing my teeth. Also, the cleaning staff only came around early in the morning, and even if we moved our dnd sign inside when we left at 10am, they never came back around. I had to ask the front desk for cleaning service, and they had to contact the staff multiple times. I’m sure they were busy, and the staff was super nice! But it was sad running out of towels and having dirty sheets for 2 weeks.

The location and the clean, bright, modern and spacious rooms!

Over booked on the night we checked in. They made us a wait about 45 minutes while they wrote a letter to the Sheraton so we could get a room there. They said we would not be charged anything extra as the 2 hotels operated as one. The next morning I saw 2 damage deposit withdrawals on my credit card! Had to speak to them to get charge refunded.

I really enjoyed the location of the hotel.. it was minutes from shopping plaza and clothing stores and restaurants.

I wish the room had microwave.. cause once you got in your room your meal might cold but I didn’t want to go back down to the lobby. Because I did come to NY for work I worked a lot in my room and chair at the desk was not a office chair very uncomfortable. But I had no choice but to make it work .

Funky fun decor. I like that there were games and kitchen amenities for guests in the lobby (microwave to reheat food).

Online it says complimentary continental breakfast. But was not given the ticket when checking in. In the morning I was told items were available for purchase. Then after discussing, I was given a ticket. Small issue but fixed.

Room was clean. The hall had a weird smell but acceptable. Staff were incredibly nice with always a smile.

The heater was weak making the whole stay just “acceptable”. Had to wear at least a light padded jacket despite being in the room with the heater set to high. I’d imagine a bit warmer room temperature. One of the motorized shade didn’t work, so I had a window fully exposed during the stay.

Everyone was very nice and efficient I’m happy that the check in/check out process didn’t take long. You need your key card to use the elevator so that made me feel more secure about my stay. Beds were very comfy and there was a smart TV in the room which lets you access YouTube and listen to music. They also let you leave your bags if you get there too early before check in which is super helpful as well.

The only complaint is that the room at times smelled really bad it was coming from the bathroom but the smell would be there even if no one had used the bathroom. I think it was the pipes and I don’t know how controllable that is but that was really my only complaint.

I loved my room. It was larger than expected, clean, comfortable bed. The bathroom area was small but efficient. I was glad to have a refrigerator. The location was ideal, off busline, near retail shops, and food options.

I didn't care for the lobby experience. It had a noisy, busy atmosphere, with few food option. I had to hand the staff my cup to get hot water for tea. There was a bar but it appeared closed a large majority of the time. The whole concept needs work.

Incredibly comfortable, great design with bathroom, staff was so nice! You should tell people about the food hall across the street, that was so cool and convenient. The view with the park was so beautiful.

Honestly, everything was pretty amazing. In room coffee was not great haha, but loved the downstairs coffee. I would not recommend that place Kimoto. It was not a beer garden (as noted on the welcome letter), but a overpriced touristy club with poor service.

Was so pleasantly surprised by this place. Loved the breakfast setup they had and the fact that it was all day. Every single staff member I talked to was so ridiculously nice, they even let us pick which floor we wanted to stay on. Room was nicer than I expected and the bed/pillows were so comfy. The location is also excellent with everything you need a short walk away.

The staff was awesome ...my room wasn't ready they held my bag so I could eat lunch, arrived back and went to my room the bed was comfy I slept all day and had to peel myself out of it ..the location was key for me it's near every method of transportation

Nothing really...the pillows were too soft, but thats my personal preference and no slight to the hotel