Everything in the hotel was awesome except one matter happened to me and it may be it was an exception.

I booked this hotel for my wife and child who were on a very long trip (international flights), and everything seemed to be awesome until they arrived at Federal Circle Station. Then, the shuttle was not there, so, upon the instruction my wife called the hotel and who answered the call told her "there is no reservation with your name". It was a cold night at 10 pm in December, my family suffered the cold that night and was shocked too. I was with my wife through calls to solve this unexpected and unacceptable issue and luckly at around 1:00 am she did a checked-in.

The staff was great. The room was clean and well maintained.

There was a little confusion with my room when I checked in. The battery for the magnetic lock was dead. I had to go downstairs twice before they sent someone to correct this. Considering it seemed to be only one elevator working, it took some time to go up, come down, go back up, come back down, and go up again. It was a bit much after traveling all morning. Nonetheless, the staff at the front desk got me into another room. The location doesn't have adequate free parking in the vicinity, so I was forced to opt for vallet, which was pretty pricey at $40. per day. $120. for my stay.

We really appreciated the half-hourly scheduled shuttle service to JFK. The room was clean and comfortable though not spacious. There was a gentlemen serving as a greeter, bellman, ice cream dispenser and fountain of information. I can't remember his name, but he made a huge difference in our stay. Give that man a raise. The front desk staff was also very helpful. You can buy food on property, but you can also order food delivery from a couple of Chinese restaurants and pizza places.

A minor issue. There aren't garbage cans on the floors or lower level (meeting room and gym area) that I could find. The ones I located were small and by the front entrance.

The staff is lovely and professional. The room was immaculate and the rain shower was excellent. We were offered two complimentary drink cards which was very nice.

There was nothing I did not like. Just some suggestions. The coffee machine in the room was not working. Had it been longer than a night we were staying, I would have requested a new one. And the TV service was inconsistent. It kept blacking out. Again we were only there really to reset. Thought there would be coffee in the lobby but it seemed it was there only if you paid for it. In other states there is always coffee available in the lobby. I am from NYC and I always find we are a bit stingy on amenities like these. At $312.00 a night, it just would have been nice to see coffee in the lobby for free.

Location Restaurant at hotel. Easy to grab a meal.

At federal station the shuttle phones didn't work. Also the direct line phone number wasn't answered. Staff at the desk didn't listen to my question. Kept interrupting and guessing an answer. Three attempts. In the morning, same again. So hard to converse. Shuttle driver dropped us off at arrivals not departure. I said this is arrivals. He said it's terminal 5. I said yes but how to I get to departures. He said terminal 5. Drove off.

Location, practical, I artived late and the bar was open until 23:00 for a snack and there is a "market" where I could by some essentials, like food, drinks and other. Airport shuttle was veru easy to find and use

A minor thing, that I was told to wait outside for the shuttle to the airport and after 15 min when I checked it the person at the reception was surprised I'm still there. I had enough time so no harm done, but make sure to communicate your pick up time and where to wait if you are in a hurry other than that, great choice and shuttle worked very good

We had dinner and it was good. Our flight was canceled due to weather, so we couldn’t fly out until the next day. The hotel stay gave us an extra expense, so we were happy with the free shuttle to and from the airport.

We stayed at this hotel during our family trip to New York City and had a fantastic experience. The location is incredibly convenient, as it’s close to the airport and near a bus station with easy access to trains heading into the city. The free shuttle service was a huge plus, making transportation seamless. The rooms were well-organized, modern, and updated, providing a comfortable stay for our family. We especially appreciated how clean everything was, from the rooms to the common areas. If you're looking for a practical and comfortable place to stay near NYC, this hotel is an excellent choice. It balances convenience, comfort, and affordability perfectly. Highly recommend it for families!

I recently had the pleasure of experiencing the exceptional service provided by Ms. Yeung and her incredible team during my mom and sister's layover. From the moment they arrived, it was evident that they were in caring hands. The staff went above and beyond to ensure their comfort and safety, ensuring their layover after an exhausting 21-hour flight was not only smooth but also truly exceptional. I am especially grateful for the thoughtful arrangement of a taxi to the airport, which made their journey so much easier. This level of dedication and genuine compassion for guests is truly commendable. Thank you, Ms. Yeung and team (Jonathan and Baba Camara), for your outstanding support! Your efforts have left a lasting impression on our family, and we are incredibly thankful for everything you have done. Highly recommend!

The instructions to follow for pickup was very straight forward as I was there for the first time and became nervous,but all was well and good with checkin.The rooms which I stayed in is of very high standards with all the amenities needed for a short period of time,Customer service was always at a phones call reach for any issues arisen 24hrs

The process of travelling to the hotel while waiting could be more better as the chills started to come in,it can be very uncomfortable waiting around in an area for transport, where the phone isn't working that was advised to used and there's very little communication in relation the timings of the shuttle transport, but airport assistance did pay a key role in reaching out to the hotel so that information can be relayed,which ease the uncertainty of being picked up