Hotel itself is excellent and very nicely kept with excellent staff. Value is also great for NYC and if not for the location we would stay here again!

Although we have often lived in NYC and try and visit every neighborhood and borough, this part of the Bronx has fallen on hard times, which unfortunately is very visible right at this hotel. Because of this, we would probably choose a hotel in a different location next time, despite the unbeatable value and great property and staff.

The room was huge - like the size of a one bedroom apartment. It was clean and breakfast was charming and well stocked. Staff was very kind, like they took a personal stake in making the hotel feel comfortable. As an aside, my birthday was the day I arrived to the hotel and my family had a surprise gift waiting for me in the room - and they recounted how helpful the hotel staff were to make the gift and surprise happen.

Just to be clear, the area that the hotel is in is a distressed urban neighborhood. Inside of the hotel is an oasis but folks expecting pristine surroundings may be surprised. Also, the weekend we were there, the closest subway was closed so getting around took longer than expected.

I had a wonderful experience at this hotel. The service was top-notch — the staff was always friendly, attentive, and ready to help with anything I needed. The room was spacious, clean, and very comfortable — a perfect place to relax after a day out. One of the highlights was the coffee and cookies available all day, which I truly appreciated. The breakfast was also excellent.

The only downside for me was the location. I felt a bit unsafe during the first few days, but this didn’t really impact my trip overall. Plus, having a metro station nearby made getting around the city super easy and convenient.

I truly enjoyed my stay. I have absolutely nothing negative to say about the property or my stay. I will definitely be a returning customer. Staff, room, housekeeping, accommodations, location cleanliness, everything perfect.

I have nothing negative to say about the property.

*Very helpful and friendly staff. At the front desk and during breakfast any issue or questions was dealt with immediately. Great staff makes this place standout !! *Spacious room , and great bed. *Very clean and well maintained hotel. *Location very close to subway station. *Great convenience store across the street.

*Breakfast area can feel a bit stuffy. The low ceiling and few windows and when some days air-conditioning was turned off it felt a bit tight. *Breakfast itself ... although there was enough to choose from , apart from boiled eggs choices were mainly sweet.No cheese or cold cuts. But it must be said that breakfast is not a complementary item. It's allways included and maybe therefore a bit on a budget. We brought our own cheese and salami 😉 *The hotel area can be a shock to some people as its not the most fancy. Streets are littered (although cleaned regularly) , and many homeless people. But we never felt unsafe and it's just a part of where real people live and has been no issue for us.

Hotel is very clean and comfortable and the staff are excellent. The place has a cool vibe and is very well maintained. Breakfast is included, and it was nice to have access to the tea and coffee 24/7. Our bed was extremely comfortable and the room was exceptionally quiet- our room was top floor at the back so I'm sure that helped with the noise. Bathroom was well equipped and the room felt spacious. I would recommend the hotel as a reasonably priced option if you don't mind a bit of a trek to get to lower Manhattan or midtown.

The location isn't going to work for everyone. There is a lot going on in the neighborhood, and the street community is active. It's also very dirty- tons of garbage floating around and on the sidewalk, and a wide variety of human beings involved in a range of activities that may not be what you were hoping for on your vacation. However, if you can get past that, the community is vibrant, and everyone we encountered was very friendly and just going about their day. We felt safe (husband and wife couple in our 50s) almost all of the time. The subway and busses are five minutes away, and it's about 35 minutes to midtown. Easy peasy. Breakfast options weren't the best at the hotel, but enough to get you started on your day. The staff worked hard to replenish and clean up.

What I liked the most was the silence. This was the first hotel I’ve ever stayed at where I never heard any noise from other guests. The rooms are very well insulated. The beds were super comfortable and the staff very friendly. The breakfast was good. Also everything was so clean.

The coffee comes from a machine and I’m not a big fan of machine made coffee. The parking was a little small but we managed to get a spot. The neighborhood is not the best and I wouldn’t feel safe to walk around at night but it didn’t bother me too much. It was an experience.

Opera House Hotel is a lovely, clean hotel in south Bronx. It feels safe, has a lovely breakfast and the rooms and bathrooms were immaculate. This pillows were rather flat but that was the only complaint. While the hotel and the area in front of the hotel are clean and well maintained, the rest of the street/sidewalk in the area had a significant amount of litter and trash. That being said, we always felt very safe coming and going from the train to our hotel regardless of the time of day or night.

Better pillows!! They were really flat, we all had to fold them over in order to be comfortable. The microwave in our room would run, but did not heat up food. Rm 321.

Room was very clean and smelled good, and I was even able to get in early because Carlos was looking out for me. He came to find me upstairs in the dining area and graciously offered me early check-in, even waiving the fee, so I could work in comfort and peace in my room. The room was mostly quiet and very comfortable. We did hear some noisy..."activity" upstairs on the first night but we didn't mind much. It was nice to have a little breakfast as well. I also loved the old photos and the historical aspects.

We asked for extra towels at one point and didn't get them, and every time we called the front desk, we couldn't get through. The dining area was crowded and chaotic in the morning. The blow dryer sounded like it might explode (lol).

The room was excellent, with a really high ceiling. The bed was comfortable. Room service cleaned the room every day. There was a decent free breakfast in the room. The staff was friendly and helpful. Some good restaurants near the hotel offer Peruvian and Ecuadorian food.

The location is not great. There are homeless people in front of the hotel, some of whom are passed out on drugs. It is not a neighbourhood where you should walk alone at night. There is a subway station serviced by 5 and 2 trains that will take you to Manhattan in three stops, so there is that. The breakfast should have more options. The fitness centre could have more equipment and could be better equipped.