My stay was comfortable. There were numerous choices for breakfast, including gluten free options. The facilty was clean, and the staff very friendly. The location is near the NYS Thruway, and is close to shopping and other amenities.

Unfortunately, there was a problem with drainage after a heavy rainfall during my stay. My room was at the front of the hotel, so the noise was very loud as the repairs were being done.

The room was a very nice size, there was a desk and a couch which was very comfortable. While we did not use the pool or gym room they looked clean and updated.

Breakfast was meh. The eggs had just come out and they were cold, the ham and cheese eggs were watery and lacked flavor. The coffee was good and the rest of breakfast was good.

The one front counter clerk was amazing during my check in. She had lighter coloured hair. She was warm and very friendly

The initial counter lady, dark hair, was not welcoming. She did not ask for my name. Just informed me that my room would not be ready until 2:00 pm. When I mentioned we put in an early arrival request. She repeated what she said before. We were waiting in lobby and others arrived around 1:30 and she began to book them into the hotel. When I approached the counter I was greeted by the other lady who as mentioned was very welcoming. The dark haired lady should receive some customer training since she is the face to your hotel.

The staff was friendly and helpful. We had the room with a walk in shower and it was clearly designed for people with disabilities. We will use this hotel and room again.

I wish hotels weren't so expensive so we could travel more often.

The hotel was very clean and roomy. I felt very safe.......................................................................................................................................................................................................................................................................

The breakfast could of been a bit better and the pool area needs a hot tub lol....................................................................................................................................................................................................................................................................................................................................................................................................................................

Nice room. Good amenities. Breakfast was also nice.

We notified the hotel about a late check-in. When we arrived, which was just at/before 10PM, there was no one at the front desk, but a note was put up to say that the staff member was helping someone else. We waited for about 20 minutes, and then one of us called the desk. As soon as the phone rang the staff member came upfront to answer it. It was pretty clear they were not helping a guest but was instead hanging out in the back room. They also came across as as disinterested. Other staff members we very nice and friendly. It was just this one bad experience.

Staff was absolutely amazing. Couldn’t have been more accommodating and friendly-the staff was amazing. They were friendly they were accommodating they made you feel like family would definitely stay there again anytime

Not a thing

Breakfast was great, All staff was very friendly and accomidating

Construction at front entrence-alternative door had to be used but was not clearly marked

This was right off of I-90, which was handy for me as I was passing through and just needed a place to sleep for the night. The inside of the hotel was very nice, clean, and welcoming.

The cost - it was a bit on the expensive side and the breakfast was pretty average

From the moment I walked in I felt welcome. The staff was friendly and accommodating. I was impressed with the cleanliness of the room and the comfort of the bed. The bathroom was spotless. The hot meal was delicious and there was a variety of breakfast foods to choose from. I would definitely stay here again.