Two members of staff were super helpful and one person did not know the answer to my question about transport but was honest and apologetic about it. The gentlemen whose name I did not catch, sorry about that, was very helpful with the earlier check in and that was exactly what we needed. There was a coffee vending machine and ice machine which helped to re-energise us. The location was great for us, Depew Buffalo train station and public transport to Niagara Falls nearby (this one is for travellers who are not in a rush, the busses run every hour). TV and WiFii worked well. Hotel was close to simple food options.

Yes, I agree with fellow guests that the decor is not very modern and some pieces of furniture may need an update, but that really did not matter for me, I was looking for a safe and convenient location.

Clean, convenient, and the staff, including the manager, were incredibly polite and helpful. We needed to do an early check-in and when I contacted the hotel directly- they were able to arrange it without any difficult

Confusing entrance. It’s not incredibly well marked. The entryway on Union is barely noticeable due to the Tim Hortons being right next-door. It’s easy to miss in pass by.

Was never told anything about breakfast

Would have liked to have been able to make tea in my room rather then going into the lobby to get it and I think they should advise you on breakfast when you check in. The staff didn’t really interact with you Just dud the basic check in questions and here’s your key and where your room was

The location was so peaceful. The rooms were clean. The elevator came quickly. The hospitality of the staff was awesome. There was a coffee station and a couple of wending machines.

Nothing to not like. Great hotel.

The location was a bit sketchy and didn’t really look like the pictures but for the few nights we were there it was great.

There was no hair dryer provided which isn’t a huge deal and I paid for a room with a queen bed however I’m pretty sure we ended up getting a full size bed.

Wonderful and clean. Spacious room with a fridge, a clean bathroom, a microwave, and large television. A/C is easily controlled. The staff is also very kind at the entrance, and they have a shuttle bus. Despite their route being to the train station, they kindly agreed to take us to the airport. And on top of all of this, they even have a small fitness room. I was very satisfied with my stay here.

The location was approximately 10 minutes from the airport. We stayed here just to visit The Niagara Falls. The room was spacious and the beds were comfy. Value for money. Many diners around the place and the parking is free.

Drawbacks: There was a slight stench when you enter the room. Once your inside you cannot make out. Moreover no water / coffee was provided in the room. If you wanted you had to go to the Lobby.

The staff were extremely welcoming and helpful. Food options nearby and a quiet, private location not too far from the airport and town. As I left the first night another traveler gushed to staff about the place, promised to be back often. My concern about an issue with the bath drain was addressed by the manager and I had a soothing bath my last night.

Really wanted a bath on entry but the drain was broken. The sign wasn’t lit at the street and I passed by twice.

Room was spacious, front desk was nice and check in was smooth

Price should have been cheaper although it is close to Highmark stadium. Bathroom sink was in the hotel room, not the bathroom, but that can be looked past

Friendly and helpful staff. Room and beds were very comfortable. Needed an overnight stay on a road trip, and this was perfect.

Room was missing the shower curtain. Front desk would have been happy to provide one but by then we were finished showering. Arrived 1 in the morning but had to wait to check in as front desk clerk was on a shuttle run.