The staff at the front desk and in the dining area were very friendly and seemed to do their jobs very well.

While I was there 5 days no one ever came into my room to empty trash, change linen or towels. I would see the cleaning service people when I was leaving in the morning everyday and when I returned my room had not been touched. I feel I shouldn't have to ask for fresh towels or to have my trash emptied. Other rooms around me were being taken care of and I never asked for mine to not be refreshed. That was my only complaint about my stay, everything else was really very good.

Hotel was located close to our destination. Hotel very clean . Awesome hot tub and large pool for the kids . Breakfast was good

The price was a little more than I wanted to spend on our particular weekend - maybe due to the eclipse - the bathroom shower rod seemed to look like it had almost been pulled away from thewall at one point so it was slanted at one end and the shower curtain kept sliding down letting the water get on the floor -which is extremely slippery when wet

We stayed twice at your hotel during this trip. First, we flew into Buffalo Airport and had reserved your hotel in advance. Then on our return to Buffalo at the end of our trip, we stayed again at your hotel. The breakfast the first time we stayed was excellent! There was a woman who was in charge and she was on top of everything! All the breakfast items were in stock and she kept everything very clean. Then, when we stayed at the end of our trip, a man was in charge of the breakfast area. It was pitiful. There was hardly anything available to eat and he seemed to care less.

Everything about our stay! Location and ease of getting to and from. Restaurants, grocery stores, Walmart and more in close proximity. Hotel is directly across from Buffalo international Airport. Breakfast both days were great and full of choices. Room was very spacious, comfortable and clean. Staff at every level was friendly and accommodating. I would not hesitate to book here again. We are primarily a Holiday Inn family and this was one of our favorite stays.

There was not one single complaint from us! Everything was wonderful

Annie was the staff person i interacted with most. she has been there over 20 years and treats you like family. she deserves a raise or another day off. she was professional and charming. the breakfasts were tasty. the hotel was perfectly between our two main destinations.

the water pressure in the shower was relatively week. maybe put a microwave in the lunchroom just in case people want to heat up something during the night or late evening.

The attraction to this hotel was the shuttle however, the shuttle was down and had to rent a rent car. Like the breakfast option, little choices but was OK.

Ice machine did not work on 4th floor. Coffee pot in room did not work. Met house keeping and she checked against another room, it too didn't work. Got one from another room and it did work.

Our stay was fantastic! The breakfast is excellent and the staff that worked this weekend were the best. The lady that was working in the breakfast dinning room was the most welcoming, hardworking, compassionate and friendly person I have met in the hospitality industry. She went above and beyond to make our mornings special. I would recommend 1000%.

Breakfast staff was unbelievable. They were very personable and tended to any and all of our needs.

We had 2 rooms and in one of the rooms the drain in the sink was very slow to drain. The sink by the microwave did not drain (room 216).

The check in employee in the morning was amazing. The shuttle never showed up for my 4am shuttle to Amtrak so this male employee drove me to Depew station so I wouldn’t miss the train!! God Bless him. Very sweet gentleman.

The fact that the 4am shuttle to Amtrak never showed up and I almost missed my train!

The staff was super friendly. I enjoyed my stay. Location was perfect for me. I highly recommend this hotel while in buffalo! I will be using this location for future visits!

There is nothing bad to say about my stay on this location will be back soon