Location was excellent. The hotel was actually beautifully decorated. The staff was extremely friendly and helpful. The breakfast very nice. I liked the real plates and silverware. Eve was friendly and kept everything stocked. She's a gem. And a MUST is dining in Russell's steak restaurant at the property. Waiters are impeccable and food is delicious. I can't forget to mention Mr. Salvotore's Patriots & Heroes Park. Mr. Russell Salvatore has created a memorial that is patriotic and beautiful. We were absolutely speechless and humbled, walking through the display. Russell Salvotore we, COMPLIMENTI YOU!!!!

Bed was a bit hard and sagged towards the center to head. Not a big deal but, I absolutely hate cheap toilet paper. For such a nice hotel it was the kind that your finger goes through therefore, I would pull out more than really needed.

Conveniently located, great fine dining restaurant, fantastic bar and bar staff. Russell is highly involved and has put his heart and soul into the hotel and restaurant. You will usually see him working when you go off to bed at night regardless of how late it may be and greeting you the following morning in the breakfast dining room. Note, don’t mistake the other two Salvatore hotels up the road for Salvatore’s Grand Hotel. Those others are now owned and managed by Russel’s children. I had a very bad experience at one of them that was handled poorly (as in no response at all, and I wasn’t seeking anything other than an apology for the front desk giving keys to a man that entered my room while I was in it. He was later taken out of the hotel, arrested by 3 policeman in the hotel lobby after refusing offers by the police to take him to a psych clinic). Very scary sitch. So, make sure you book your stay at this property - SALVATORE’S GRAND HOTEL only!!

While the Buffett breakfast is great overall, it would be great if they did not salt the scrambled eggs AT ALL. Same for the potatoes . Let people add salt themselves should they choose.

Our room was very comfortable and spacious. We liked the choice and variety of breakfast offerings. Very pleasant dining area with plenty of seating. Staff was also very attentive. Also impressive was the daily presence of Mr. Salvatore. We saw him at dinner the night before and then again each morning. He acts a good 30 years younger than than his 91 years!

Aside from the Patriots Park across the way and the front of the hotel, the setting of the hotel is commercial/industrial with not much greenbelt space. Our room at the back of the hotel was on the service side ot the building and we did hear the garbage truck come in in the morning - however, the room was generally quiet. I was pleasantly surprised that the airport noise was minimal or non-existent.

Good location, very good breakfast with sausage, egg and corned hash as protein and excellent muffins, cereals etc for the rest. The place has a unique design and well-decorated interior. Rooms are spacious and very clean. Beds are comfortable. It is a good value overall. Only 30 minutes to the Niagara falls.

They put a booklet itemizing how much it costs you if you steal a towel, a cup or the ironing board. This is ridiculous. Of course, the establishment can charge guests for anything missing in the room, but itemizing things in that way made me feel uncomfortable.

Great, hot, freshly made buffet breakfast. I was given gluten free bread when I requested it. Beds are very comfortable. Window can be opened for fresh air, and surprisingly quiet, considering the location close to a major highway. Conveniently located, near all the shops, restaurants and markets we wanted to visit.

There was a dirty cloth left on our bedside table, presumably forgotten by housekeeping when making up our room. An item of mine was knocked onto the floor and under the bed, from the same table. Not very pleasant. I had also made online reservations at what I thought was the onsite restaurant. Turns out, there are several Salvatore's in the area, none of which are connected. We were celebrating an anniversary and a birthday, and it was a Saturday night. Due to the mix-up, we had to modify our dinner plans. Luckily, we were there for two nights! Be sure you're booking for Russell's, not another "Salvatore" restaurant.

I love that there was a renowned restaurant at the property and the owners are engaged with everyone! The decor everywhere was exceptional..so many pieces of amazing art everywhere but the most fascinating thing was the ongoing video of Niagara Falls playing on the back wall of the bar! Also, the Patriots and Heroes park was extra special…I walked through it several times every day 😔

Wish the breakfast had more healthy options besides fruit…more plant based warm food.

The rooms were impeccably clean and the staff courteous and observant. The hotel’s decor isn’t quite as over the top as the nearby Garden Hotel, but still is Italian that comes across as endearing rather than garish—possibly because everything feels well maintained. Pictures and snippets of Buffalo adorn the walls, and there’s a large area near the lobby with framed newspaper articles about Salvatore’s philanthropy. Breakfast was standard hotel food, but a cut above. Salvatore himself—at age 90—greeted guests at breakfast.

Location is a bit out of the way for Buffalo.

The breakfast was excellent. The aquarium in the lobby is stunning. I liked the pictures and captions of historic Buffalo. I liked that the hotel is not so generic like the big chains. It is quiet and feels secure. It has off-the-street parking and easy access to other amenities such as restaurants, coffee shops, gas stations, shopping, and even a car wash! This is the second time we have stayed there.

I do have quite a fondness for those turn over waffle machines and the waffles they produce, but that's a small complaint! The view was of the parking lot and the hotel across the way, but we did get to keep an eye on our car.

We have stayed at Russell's A few times. It has always been a great stay. Rooms are clean and comfortable. There are real drinking glasses and coffee cups with saucers in the rooms. Very nice! We went down to the bar to have a drink. They have the largest TV's I have ever seen in a bar. We had a good time. Breakfast was good and the coffee was hot in the morning. When we come to Buffalo, we stay at Russell's.

Nothing.

The location is great and the staff are friendly. The included breakfast is good.

The in-room coffee supplies weren't stocked prior to our stay, as there was only one decaf coffee pod supplied. The small shampoo and conditioner bottles supplied appeared to have been previously used as they were not full. The bathroom could use a waste basket. Bed would be more comfortable if the pillows supplied included a variety for different sleepers. Ours were all very pouffy and hard (bad for side sleepers).