The ladies, Melissa and Jennifer, at check-in were so wonderful! They made me feel so welcome. They were kind and accommodating. The two lovely ladies at breakfast (I missed their names) helped me both Saturday morning and Sunday morning. They were so eager to make sure I started my day well, even after a tiny blip that happened. The cleaning staff were great and helped me make the best at check out when I returned my scuba certification.

I did not like there was no elevator to to pool and spa area. There is an unusual hill coming into one of the driveways, it's steep and awkward.

My two grandchildren and I stayed in a "pet room" with my granddog Golden Retriever. It was the cleanest pet room I have ever stayed in! Spotless. No pet odors. The kids loved the pool. I was so pleased with the cleanliness of the entire property. Breakfast was outstanding, including an omelet station. A very minor issue was that the patio furniture on the room balcony was dirty, but keep in mind it was March on the Oregon coast. Nice view of the river and downtown Florence. Convenient location to both downtown and the dunes recreation area.

I very much enjoyed our room and it's location. The view was spectacular. The staff was prompt when we had an issue with our TV.

I wish you were more accepting of pets. It amazes me when I am paying extra money for my dog to stay and there are so many rules and places she was not allowed. It seemed pets were not welcomed to be with you we had to eat breakfast in the dark but leaving our dog in the room alone was also not permitted seems to me you should make a pet friendly section in the dinning are or make a balcony for us to go out side to eat to go beyond my expectations.

Love that they have a nutritious breakfast, although they need to add bacon. It’s not nutritious, just good. Their scrambled eggs were done very well. And they had yogurt. The room was sufficient for our needs.

We wanted a good sized hotel, not a “motel 6” style. So when we also noticed there were 2 places at this address, one being a Seafood and Grill Restaurant, a real game changer, we made reservations. When we arrived there, we found out much to her dismay, that there was NO restaurant. Such a horrible, horrible disappointment. Found out we had to get back in the car and drive back into town and find a parking spot, not the easiest thing to do. Then when we got back to the hotel, we again had to find a parking spot. Very crowded conditions. Not happy at all. When we head back to Florence again, we will definitely get another place.

The room was clean and comfortable. It was great having a screened in balcony for fresh air while we slept. We used the pool and hot tub area which were lovely after a long day of driving. The breakfast was delicious- lots of options, even some gluten free. Every person who we encountered was super helpful and friendly. Excellent service!

The pool towels were worn out and scratchy. Replacing those would be helpful. The view from our room/balcony was beautiful trees and shrubs, but totally overgrown so we couldn't see the view of the water at all from the lower floor room.

Breakfast was excellent. The staff, everywhere, were pleasant and helpful.

We had a hitch with our shower which resulted in switching rooms. The second room was a little nosier due to the heating unit. I doubt this would affect too many people as I am a very light sleeper. I find no fault with the motel. I gave the "noise" a high rating because the first room was very quiet.

The breakfast and pool area were a hit for our family. The staff was always friendly and kind.

It was a little disappointing that there was no maid service when we were there. I learned that they only come once every three days. We ended up with a piles of garbage and towels by the end of our stay.

Hotel beautifully located at the river with great view from cantine's windows. Clean rooms - with everything needed for one night stay. Breakfast with richer selection of food than expected - waffles and omlettes. Swimming pool not very big but enough to enjoy a bit of swimming.

- lack of laundry service was dissapointing in comparison to other Best Western hotels we have been to

The location was right off the highway and but didn’t have any problems with hearing the outside. It was peaceful and the view was amazing. The staff were amazing and friendly.

Only one problem and that was the door. I did tell the staff and they were going to have someone look at it. Not sure if they did but they did help open the door.

Everything, we were here in October and had a great experience, 6 months later we came back again and had another fantastic experience. Staff was great, room was clean and comfortable, and breakfast (the omelette’s especially) was fantastic.

Can’t answer because I honestly didn’t have any kind of issues