We really enjoyed most everything. Everything including the room was very nice, clean, and what we expected. The breakfast was wonderful, a lot of options and staff was friendly and helpful. When we checked in I believe his name was Brent was extremely nice, welcoming and helpful in getting us a ground level room which my wife was very appreciative,

The furniture in our room (111) was very uncomfortable and for only one person. In our king room the only place to sit was lying down on a chase lounge type thing which was pretty hard and uncomfortable. The only other place for anyone else to sit was on the swivel chair for the desk. No couch, or anything else. Not what we expected!

Our family had a blast at the pool! And we all enjoyed the breakfast buffet. And best of all the staff was so welcoming, considerate and so kind ! This is the best customer service we have had at a hotel! We would love to stay there again next time we're in Newport!

Everyone and everything was very exceptional. If I had to request something for improving or making it a bonus would be : maybe having a complimentary snack/ fruit out by the coffee and tea section all day.

Breakfast was amazing! The staff was so nice and made us feel welcome. The bed was extremely comfortable and the room was overall very clean, cozy, and well-lit. We loved that there was a view but the hotel was also located in a spot that is just a bit hidden from everything else, which makes it truly feel like an oasis. There were excellent amenities and had everything we wanted or needed. We would stay here again in a heartbeat.

There was a group drinking alcohol in the hot tub one evening (there is a sign that states it's against the rules), but that's not the hotel's fault necessarily.

Nice selection. Plenty of table space.

There were 2 young girls in the pool unattended. Do not think either of them was even 14 and they were jumping in the pool. I know no lifeguard but there should be some monitoring at least for their safety.

Staff very friendly and helpful. Breakfast was delicious and staff were on point to make sure breakfast items were stocked.

The only complaint I have is that we stayed mid-week and came back on a Friday and the price was a bit higher. Other than that, nothing.

The guy at the front desk was extremely nice. Our room was very clean and the beds were so comfortable!! The room was nice and the breakfast was really good also. Would give it a 10/10.

The hot tub was pretty outdated as well as the swimming pool. Not appealing at all but if those things were updated, we would choose this hotel every time

Nearness to Downtown Newport, friendly staff, varied Breakfast, clean room.

Keys didn’t always work but staff were always there to fix the problem, they said they were having problems with their keys. Need to get that sorted out so no one is standing outside at night unable to get into the hotel.

Facilities were Very clean and everyone was polite and courteous.

You need to hire more staff for breakfast, there was only one person and she couldn’t keep up with all the people at breakfast time.

Breakfast was phenomenal, staff were friendly, pool and other facilities were very clean. The fitness room was well outfitted and updated (full rack of weights, treadmill, bike, elliptical, mats).

At the time the hot tub wasn't working properly, but it wasn't the staff's fault. I just wish it was working when we were there. The Keurig ran a bit hot so it tasted burnt, I'm happy there was hot coffee in the lobby though!

Very clean, great breakfast and staff were all very nice and helpful.

Pool and spa were shut down, wish there was some notification about that because that was one reason we chose to stay here with the indoor pool.