The hotel was very clean and welcoming. I usually stay at the Hilton or Marriott and was pleasantly surprised with this hotel!!! I didn’t expect much, but now see Holiday Inn differently!!

My family and I stayed In rooms 400 and 402. Very strange but both Keurigs did not work. We all tried to operate them both to make sure it was the coffee maker and not us! Also came back on the last day and none of our cards 4, two for each room, would open the doors to our rooms. There was also a sign hanging on my door that said Not Ready… I left it as I didn’t put it there, I figured housekeeping did for some reason. No one came into my room and cleaned or dropped off more towels or anything that day. (3/8/25). I also had a handicapped room and in the bathroom something had come off the wall and there were holes from where the screws held it in place. Just thought it would be nice to take care of small details like that.

My recent stay at the Holiday Inn Express & Suites in Dickson City, Pennsylvania, was made truly memorable by the outstanding staff. While the hotel itself offers the reliable comfort and amenities you expect from the Holiday Inn brand, it was the team's exceptional service that truly set this location apart and made it a highlight of my trip. From the moment I stepped into the lobby, I was greeted with genuine warmth and a willingness to assist with anything I needed. The front desk staff was efficient, friendly, and always ready with a smile. Their positive attitude created a welcoming and inviting atmosphere that permeated the entire hotel. The staff's commitment to guest satisfaction was evident in every interaction. They went above and beyond to anticipate my needs and ensure my stay was comfortable and enjoyable. Whether it was providing helpful local recommendations, quickly addressing a minor issue, or simply offering a friendly greeting in the hallway, their attentiveness was remarkable. In addition to their professionalism, the staff's genuine care and enthusiasm were truly impressive. They clearly take pride in their work and are dedicated to providing a positive experience for every guest. This level of service is a rare find and truly elevates the Holiday Inn Express & Suites in Dickson City to a standout hotel. If you're looking for a hotel where you'll be treated with exceptional care and warmth, I highly recommend the Holiday Inn Express & Suites in Dickson City. The staff's dedication to providing outstanding service makes this hotel a true gem.

We came in from out-of-town to celebrate our 6 year old grandson's birthday party. They had it here because of the pool (they live local). The pool was busy at the time we were there but it worked out okay. Afterwards, he opened presents. He received a gift that needed batteries. We went to the main desk to ask if they sold batteries in the little shop across from the desk. The girl behind the desk said, "No, but I have some." What? Yay! She saved the day. He was so happy! On another note, the complimentary breakfast was great! The girl working it was helpful and friendly. All of the staff we encountered were friendly.

The room was on the cool side even though it was on the heat setting but we weren't in there much except for sleeping. The unit is a bit noisy but you get use to it. : )

Breakfast was exactly what we wanted. Great selection of breakfast items, including yogurt and oatmeal, which I have regularly at home. The beds were very comfortable and the linens were of high quality. The assortment of pillows was extra nice. I had a pillow just like I use at home for my sore neck. The bathroom provided quiet privacy and the mirror didn't fog when someone took a shower.

It would be great if the sofa beds had a mattress pad for added comfort.

Cleanliness the convenience, the amenities as well as the value as well as the complimentary breakfast.

The Staff of the Breakfast Area just rude and made not only myself but my family uncomfortable to even eat the looks as well as her talking to other staff about others very unpleasant other than that the rest of the staff as well as the front desk was a pleasant.

The location was perfect for us as we had to go to several different places so it was very convenient. The breakfast was very good and the facility was clean and well maintained as well as being pleasant. The best part was the staff. They was so friendly and helpful that we couldn't help remarking on it

Can't think of anything.

Everything! I stay at this hotel whenever I’m in the area because it’s one of my favorites. The location is quiet but super close to several dining options, conveniences, and shopping; it’s also right off the highway. The hotel is modern and incredibly clean, the staff are amazing, the beds are so comfy, and, if you’re a fan of The Office, you’ll enjoy the little nod to the show that can be found in the lobby.

Not a single thing!

Location is great, staff is always pleasant, beds are comfortable and room has an amenities we need, restaurants within walking distance and stores extremely close by, we will be back

Minor mildew in bathroom and bath plug was broken, found some hair in bathroom that wasn’t from my family, otherwise great, we enjoy this hotel and have stayed a few times

We enjoyed our stay and the environment was very clean. The receptionists were excellent, I enjoyed the spa and gym needs more help when it comes to room services. You need to create a bin for used towels instead of leaving or heaping them at the front door.

Leaving towels in the hallway.

I really liked everything very clean my family love it ,,, of all the hotels I stayed in I've never seen anything like it. The very clean towels the beds were also smelly very good ,,, I really liked it a lot and I recommend it

The only thing I didn't like was a client treating the hotel employee badly because she was serving breakfast alone,,, I wanted to congratulate you all thank you so much for everything