Location is great. I love the lobby and the new addition of mini golf and ping pong.

The woman behind the desk was not friendly. The pool and arcade were not available due to renovation which is understandable but there are 2 ping pong tables with only 2 paddles to use. One table sat empty bc as the woman told us with an attitude “the other paddles broke a while ago”. I also have a suggestion of putting a garbage can in the main lobby and possibly having the lobby cleaned early in the morning. We came down for coffee in the morning and the lobby was still messy with used glasses and crumbs etc from the night before.

One of the nicest hotels we have stayed in . Beautiful scenery , the hotel resort has plenty to do and activities going on . We really enjoyed our stay.

we had some hiccups with our first room the lady at the front desk was so nice and accommodating she changed our room over and upgraded us to a suite. She was so awesome with everything. Thank you to outstanding customer service , even the lady who attends the pool area she was helpful and had alot of knowledge about the hotel her name was Donna. over all the staff went above and beyond even the lady in the on site museum knew so much knowledge about what she talked about with the hotel / resort we enjoyed talking with her shes a true historian about the hotel/ resort . Everyone was very nice and helpful iam so glad we chose to stay at this property resort

i have been taking my little one skiing annually. I was here last year the floors in the room were scary to even step on as the carpet looked like it hasn’t been cleaned from the 1970s. I recently read a few reviews that said the rooms were renovated and decided to give them another try. I can vouch the rooms are now much better and no more carpet!!! indoor pool and hot tub that closes at 10pm! 5 minutes from Shawnee mountain can’t be beat. the breakfast was great and reasonably priced! I am happy I gave them a second chance and would definitely stay here again for our next trip!

The breakfast was good, but a little pricey; the hot omelettes were great. The benches placed near the lake were nice and they had a great firepit to sit around in the evening. The beds were very comfortable.

They didn't hold a tour the day we were there and we had been looking forward to that. I enjoy walks when I vacation - they didn't have any trails on the property so you had to get in your car to go somewhere nearby.

The facility is charming with lots of holiday decor during New Year’s Eve. The breakfast buffet was great with many options and the New Years buffet and party was very well done and lots of fun. The staff was all super helpful.

Some of the faculty is dated but all super clean and it has an old style charm.

The staff is amazing and very accommodating! Clean for the most part the bathtub had a little stain but the room was spotless. Bakery and the river room are both amazing options to eat at! I highly recommend!

The room 224 has a very thin wall connected to the room next door so just be aware of that depending on who stays next to the room it can get noisy and you hear everything!

The grounds, the views were phenomenal. The brewery next door awesome. Good omelet station at breakfast. Buffet menu changed daily, awesome.

The breakfast buffet was not hot enough. The room 225 was very tight and small. Air would go on and off all night. When it went off room got warm. I would not want to stay in that room again.

Our 2 night stay was for New Year's Eve. The staff is fantastic. Every person we met from the housekeeping crew to the manager were incredibly friendly, polite and accommodating. They all went the extra mile to assure a great New Year's celebration for all of the guests. Dining options were good and the food was definitely above average. We ate at the Shawnee Craft Brewery, the Bakery and the River Room.

Given the age of the resort, it is overall very well taken care of. That being said, there were things that you would expect from an older resort; chipped and cracked paint (although they were re-painting several areas during our visit), worn carpeting in common areas, and pretty banged up furniture in some of the guest rooms. The beds and bathrooms were very clean and the Wi-Fi worked very well, which was good because cell phone reception is sparse.

As soon as I walk in I waited to be checked in and the manager who was extremely friendly and bubbly walks to me and ask if he can help me with anything and made sure I was being helped. The hotel has such charm and is unique. The room was a comfortable size for 2 and the view was amazing! Beautifully decorated for the holidays. The Shawnee Brewery had live music and unique beer taps. Last day of our stay we had breakfast at the RiverRoom and the view of where we were seated was unbelievable! The food was served buffet style and had amazing choices of different meats, fruits, pancakes frenchtoasts cereals you name it! The hotel also had a bakery which had a hot cocoa bar for the holidays which was fantastic. Wonderful stay and will definitely be going back!

The sheets were a bit dirty unfortunately but nothing to really bring any attention to.

The staff was so accommodating, welcoming, and helpful. From the moment we checked in and even after check out. We interacted with Destiny many times and she was so helpful, especially after we realized we left one of our sneaker bags there. She made sure it was located and shipped out quickly.

The only thing I wished they had at the INN would be an outdoor pool for the kids. Otherwise, it was an overall great stay!