The hotel room was clean. The staff was amazing! It came in handy that you could borrow towels, water bottle refill stations plus coffee at all hours in the lobby. The restaurant/bar had good food and music. Breakfast was good; there was hot and cold options and they kept it stocked and clean. The pool was kept clean. Came with my whole family and we stayed very busy in between our competition with the pool,playground,firepit (doing smores) and restaurant.

Bathroom is small but I wouldn't say that's something to complain about.

The staff was very courteous and friendly. They responded in a timely manner when we requested service. In the lounge at night. The male staff at the lounge was very attentive, however the female needs a bit more customer service training and smile a bit more.

In the room, the bathroom was too small and didn't have an exhaust fan. Therefore you can see the mold forming in the ceiling due to the humidity. The bathtub got clogged but the staff did acted quickly. The breakfast the first day was good but the second day, it was reheated. If it is your first time there like it was for me, don't count on anyone to let you know how everything operates because there is no-one. I was at a lost and it took me and my family a minute, to figure out. The gentleman serving the breakfast wouldn't even try to explain anything. Just: "good morning what do you want". How do I know what would I want if I don't know what you are serving. The tables in the dinning area could use a little more cleaning and should not be sticky. (Maybe a change in cleaning supply)

The breakfast food was mediocre and organization bad, was told breakfast was in room next to lounge. When we entered room it was messy, not a lot of choices only waffles, a few yogurt in fridge, fridge had few choices, no milk for stale cereal, regular waffle mix was out, awful blueberry flavor, no staff in breakfast room, tables were sticky, counters dirty, hot food in bar was served by staff. Not what I expect from hotel. Coffe was also in Lounge area. I travel for work and breakfast area is clean well lit, lots of option including fruit salad, fresh fruit, breads…

Staff breakfast room, clean tables, provide better variety, be clear where food is served.

Front d3sk employees were excellent. Enjoyed the pool. Very comfortable.

The waitress/bartender in the lounge was awful. Pretty much ignored us when we came in for dinner at 7:10p.m. was not interested in bringing us menus and when she asked if we were ordering dinner and we said yes, she rolled her eyes and continued with the bar. We left after waiting approximately 10 minutes as she didn't even bring us menus. There was only 2 gentlemen sitting at the bar. Nobody at the tables. The music was also blaring so loud we couldn't talk. That was our only negative experience.

The room was clean and perfect size for our family. Location was convenient close to the waterparks, outlets, and shopping plaza. They had a nice bar/lounge with a huge backyard, 2 fire pits and a playground for little ones! It was such a nice experience as we were able to let our toddler play while we enjoyed a few drinks. They even had a s’mores package for the fire pits! The live bad playing that night was also amazing! They also have a small arcade, and a decent size pool but but didn’t get to try. Will definitely be booking here again!

Staff is the most caring hotel staff I’ve ever come across. Truly went above and beyond to make my son feel special. I asked the staff if it was possible to leave a card saying happy birthday to my son since we were visiting for his birthday. They went out and bought a card, balloons, and a stuffy. The most amazing part was they put happy birthday to my son on their big sign outside. They went out of their way to be so kind just because that’s the kind of people they are. They had no idea my son and I were on vacation because we suddenly lost my niece (his cousin/best friend) over the summer and he cried thinking about a party without her. It meant the world to us, seriously more than they could imagine.

Everything was great.

I liked the indoor pool, the view of the outside, the fireplace, garden, gazebo, and outdoor diner area. The lounge was comforting, and I especially loved the connect 4 games, table games. The indoor pool was quite large and the hot tub was nice. We were celebrating my sister’s graduation and everyone was friendly. We had a great experience. Staff was attentive to our needs.

The beds in my property were kinda small but we worked things out.

Breakfast was great! It was nice to have a variety of items available.. The pool area and the pool might have been a little dated, at times pool was a bit cloudy.. staff was very helpful, professional and polite.. great place for kids, they enjoyed the games in the lounge area and corn hole and fire pits outside! Our room was absolutely perfect for our needs!

The first night we were there, 3 or 4 very young children were literally climbing on the fire pits, throwing items into them, running through the lounge and outside area, screaming and yelling, for quite a long time. I felt management should have addressed this as other customers were making comments as well. Other than that- no negative issues at all..

This is always my go-to when I come up to see my son & his wife and grandkids. I never was disappointed, and they are pet friendly. Everyone there is very friendly, and now they even call after check-in to see if you need anything and if the room is up to your liking.

They did change the shampoo and soap to a tea based scent, which I personally didn't care for. But I don't like the smell of tea of any kind.

The room was clean. The pool and hot tub were relaxing, The Lounge being in the facility was nice. Live music, food, and drinks.

Hairdryer didn't work. There were not 2 chairs to sit in front of the fireplace with my spouse. There was no table in the room for 2 to eat, play cards, etc. The location was further away than described