I liked that it was clean and comfortable and close to UPMC Presbyterian Hospital. My uncle that was traveling with me, was having some testing done at the hospital.

I made two phone calls to the number provided on the website and I wasn’t able to get through to the front desk either time. So I grabbed this reservation Online with the understanding that the credit card was provided for just a 6 PM hold and that gave me the freedom to make a change if I needed to. The staff at the front desk was unable to give us a lower rate. (Eg The applicable rate for somebody who is a patient at UPMC Presby) Because she said that this reservation was already prepaid (?) through booking.com. So I felt that we were overcharged.

I stayed here because of its proximity to Trees pool at PITT becacause I was participating in Senior Olympics. This hotel was VERY accommodating to all of us who stayed here, offering discounts on food in the restaurant and maps of how to get to the pool. ( It was a very short and uncomplicated walk up “cardiac hill”) This is a beautiful hotel, the rooms are comfortable and quiet, large bathroom. Wi-Fi was good. Breakfast was $16.00. There is a nice restaurant with a limited menu. Staff are very nice, friendly and helpful. Parking is not free.

The price of breakfast and $30.00 a day to park. There aren’t a lot of places to eat nearby.

The check-in process was quick and efficient. The front desk staff were polite and were always smiling. The room was clean, and the bed was comfortable. Valet attendants were quick each time I needed my car. The location of the hotel was within walking distance of universities as well.

Only issue I encountered was connecting to wifi.

The location is perfect for my purpose of visit. Other than the hotel restaurant, there are many options on the streets. The public transport - bus is easy and convenient. The staff were super helpful and friendly. They were very responsive to my questions. One even showed me what apps to use to buy tickets for the bus and to track the bus step by step.

None. The staff were responsive like refilling the body soap quickly.

The location was great. Our TV wasn't working when we arrived. The staff member sent to help us was prompt, friendly and able to fix the issue for us quickly. The manager (Koda) on Sunday when we checked out was excellent.

The pillows were not the most comfortable and the bathroom had no overhead fan. The TV wasn't working when we arrived because the power cord on the back of the TV was not connected. Finally, when we checked in, there was no reservation for us. It may have been an issue with booking.com, and the staff was helpful and got us checked in despite the problem.

The location was perfect for visiting my granddaughters at Pitt. An easy walk to their dorms. Also to walking to museums and the Botanical Gardens.

I needed to leave 1 day early due to a family emergency at home in San Diego. I’m still hoping to somehow be refunded somewhat for my 1 night “non-stay”.

Comfortable room and near where we needed to be. More than a walk to get to Carnegie Mellon. Expect to drive or get a cab there. Very busy college/kid scene all around the hotel late on a Friday.

PARKING Hotel parking spots were full, no valet offered and arriving at 11pm we were told we had to drive around 2 blocks and park behind the construction area that was next to the hotel. My husband dropped off my son and I when we arrived but when we checked out we were dragging suitcases through city streets to get back to our car. None of this was communicated on property facts/info. Not good.

The room was spacious, clean, and quiet (in spite of the construction across the street). Breakfast was the average fare for hotels of this caliber, but the waiting service was excellent. The location was very convenient for our trip purpose.

The hotel needs to revisit their housekeeping policy: they only change linens/towels every fifth day. While I understand this during COVID times, and one can request toiletry refills at the front desk, the practice is subpar for a hotel of this caliber nowadays.

Centrally located to all amenities in Pittsburgh, great that there was valet parking. Room was very clean and staff was very helpful and professional, would stay there again when I have to visit again.

The lighting in the bathroom was a little dim, making it hard to apply makeup. Would appreciate more countertop space to place toiletries. Contruction of new building in the next block, so road was closed once when returning from outing to access valet parking.

Staff were extremely nice, esp Anton at the front desk. I checked in after 9PM. My cc was declined at the fault of the cc company. They corrected the problem snd it went thru but I had to wait 20 minutes. I was upset because I was at the hospital all day and my car broke down on the 100 mile trip to Pittsburgh. When I explained the day I had, Anton brought me a card for a free drink snd the kind women at the bar made me a cup of coffee. They were wonderful

This may seem trivial, but I didn’t like that the bathroom door would not stay opened. Also I would be nice to have real creamer in the rooms.