This is the second time staying at this hotel. The staff are always super friendly and helpful. We stay here when we go see the Pittsburgh Penguins. I love the location! You can walk to the stadium and there are shops and restaurants within walking distance as well. The rooms are way bigger than you might expect and are always clean and comfortable. The Heinz museum is located right across the street. This last time we stayed was the weekend right before St Patricks day and there was a huge parade we went to before the game, which was also within walking distance 😀 overall the stay was great and I will be booking this hotel again in the future.

The room was spacious, as pictured. The pool area seems small and quiet, we didn't manage to use it during our stay. The parking and breakfast was complementary. Free parking is a big plus because it's hard to find especially it's right by the hotel. Breakfast was very simple but it had the basics, they had tea and coffee 24hrs free at the reception area so that was nice. Quite crowded over the weekend but the hotel is big enough. Great location to get in and out, it's a short walked to The Terminal and surrounds. Overall it's a lovely stay, old hotel but comfortable and clean.

The room was generally quiet in terms of other guests, soundproofing from the outside wasn't that great. There was an event happening across the parking lot early in the morning and you could hear the music blasting.

Wonder secure ground parking lot! Important as we were towing a vehicle. All of the desk personnel were great, but Holly was EXCEPTIONAL 😍 Our 2nd floor room was conveniently next to the guest laundry. The location was PERFECT! Tons of restaurants and attractions just blocks away in The Strip, The Terminal and Cultural districts.

Our HVAC unit was loud.

Location was good for the purpose of my trip, which was attending a conference at the David Lawrence Convention Center. The room felt frugal but was super spacious. The breakfast was OK, at least it was free. Staff were always helpful.

Breakfast could be improved, some fittings in the rooms need fixing, and the cleanliness of the rooms could improve too.

Free parking and comfy couch in the room (our reasons for selecting this hotel); free coffee and fruit in the lobby; comfy bed; consistent water pressure and temp in the shower; quiet room, couldn't hear any talking/tv from neighboring rooms; good location, 10 min walk east to the Strip District and 10 min walk west to downtown and PNC Park. Our room (suite 500) had exceptionally rare duel aspect windows, so great view. Breakfast food options were typical but fresh and tasty.

Lots of seating in the lobby/breakfast area but it was tired and starting to look shabby. Some wobbly chairs, too. The whole area needs to be freshened up.

The staff is so nice and friendly. The room was clean and spacious! Absolutely loved everything about this hotel! Located in the heart of downtown, it is so close to everything! Well done Hampton Inn and Suites! We would very much enjoy visiting you again! Thank you!,😊

The location is great for the Strip District and downtown. Also love the option to in-and-out park, which is included with the room. Haven't found another downtown hotel that has that!

The Smallman Street side of this hotel can be noisy at night, but I'm sharing that from past stays. This time, our room was on the river side - no issues.

The room was very clean. Breakfast was really good. We were provided with scrambled eggs, bacon, waffles, hot oatmeal and various cold choices also. There were also many hot and cold drinks available. Free parking is also a bonus.

I will remember to make sure I am never in room 207 again. It must be directly over some type of boiler room or mechanical room, because it vibrated the whole time we were there. It only stopped for various short intervals. Very annoying. When I asked the front desk, they were clueless as to what it could have been. Beds are comfy, but take your own pillows.

Reasonable Hampton but starting to look a bit rough around the edges due to lack of maintenance in certain areas within rooms. Check in staff by far the most unprofessional I have ever encountered and display a complete lack of interest in customers. Breakfast below par for Hampton. The lack of room servicing other than for stays of 5 nights or longer is ridiculous and just a cost saving method using covid as an excuse.

Unprofessional and rude staff.

The rooms were spacious, clean, and very nice. Breakfast was good. The layout for that was super convenient and spacious. The staff were friendly and accommodating. The front desk person, Shawna, was the best! We traveled with our 9 month old (which is already a task), and realized we didn’t have any soap to clean our baby’s bottles. There was not any dish soap at the amenities station, so my husband asked if there was any we could just use a little of. Shawna fixed us up a little bucket with soapy water and a sponge. It might not seem like a lot, but for parents traveling with an infant, it meant so much to us! Overall, everything made for a great stay.

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