Breakfast was good and bad. Service is slow, especially getting coffee. The servers have to run back and forth too much. They should just leave the salt and pepper on the tables. I ordered the eggs benedict and it was not good. The next day I tried the French toast and it was excellent. The weekend staff was difficult to communicate with. They misunderstood several of our orders. I don't know why it was so hard, but English was their second language, so I guess that was why. The staff was very nice, just slow and a little confused.

We had turn down service the first night. The next two nights they didn't turn down the bed. But we did get fresh towels and water.

Easy access, great parking, great location. Staff were superb and attentive. I remarked that there was only one chair in our room, (if one wanted to do some work,) and in a short while, during our dinner, a chair miraculously appeared in our room. From front desk to room service we were well treated and quite enjoyed have a drink and some bar snacks in the bar one night.

I think rooms for 2 guests should automatically have a second chair placed within. The breakfast was somewhat repetitive and the layout of the buffet could be improved. ( I have managed enough restaurants to offer advice... a simple thing like a small label would eliminate needless lifting of chafing dish covers, and placement of glasses and juices at the very back end of the banquet table is a stretch even for me. Teaspoons for fruit would be much better than a demi-tasse spoon. I would have wished for at least a partial view of the waterfront, even with a terrace/patio... very surprised that it wasn’t incorporated into the architectural design.

The finishes throughout the room and location can't be beat. The bedding was exquisite, the bathroom products were excellent, and the breakfast was a lovely offering. Overall, this is a wonderful option if you want to stay close to town in Newport and want a new, luxury stay!

The property still feels like it's in the process of being "completed". It is sparse in some areas (sitting room, the rooms). That said - with the level of care and luxury found in every detail, I appreciate them taking their time to "finish" the property to ensure it reflects what they've represented in terms of coastal elegance.

The service was excellent from the moment we arrived. Each member of the staff was helpful and smiling. Our room was perfect with a comfortable bed. The balcony had a great view of the harbor. The breakfast was very good with good food choices. We loved it and plan on returning. We highly recommend the Gardiner House.

More towel racks in the bathroom. However, it is a very minor point that would not affect anyone's stay.

Newly build, fresh, well styled rooms and common space, super comfy bed, cosy bar, great restaurant

Organization is in some area not smooth. There are no coffee or tee at the room whereas we tried to have coffee at the restaurant’s bar at 4pm, this was visibly not a standard request and we quickly dropped the initiative. Inspite of the excellent welcome offered at the reception, the hotel needs to improve its customer relationship and service in order to become a true boutique hotel.

Staff were fantastic and hotel location was great. Breakfast also was terrific. Bar area was lovely.

Our TV did not work. Staff were great and fixed it but it took about 90 minutes. Suggestion that you have instructions how to work TV and listing of channels. There were two clickers in the room and it was confusing. Also,disappointed we could not use our balcony. Apparently the was an issue with it.²

Splendid decor, great use of colour. Comfy rooms, lovely details - the bathroom floor, for example, or the wallpaper in the room entrance. Very, very nice bar for an evening aperitif and nice restaurant. Friendly and helpful staff.

Apparently no room has a sea view - we got the parking lot. If you imagine yourself lying in the super-fine bed lazily watching the waves... nope. It's an incentive to explore Newport, I guess.

The staff was exceptional. Friendly and helpful in every encounter. Property is lovely -- great decor and super clean and well-furnished rooms. Lovely social meeting room (lounge - bar room) at the front -- very welcoming, warm and attractive. Breakfast at the sister hotel was absolutely superb!

We truly loved our stay - this is just a quibble (and one that will be improved very soon). A restaurant on site would be wonderful for breakfast and evening meals. There is one coming soon (in a few months) so will be solved by summer.

Everything about our stay was amazing! The big size of the room and bathroom, the delicious breakfast which was included, the extremely helpful and friendly staff (especially serving breakfast in Flora) and the fact that there was parking available onsite. Not to mention the adorable decor and perfect location! Hope to be back!

Beautiful Hotel!! The staff was so accommodating. Tyson was so friendly with good information about things to see and do. The Valet gentleman was great too! We would recommend any of our friends to stay here. Thanks for making our 30th Anniversary a beautiful memorable one!

Breakfast. More gluten free knowledge and options.