Easy check-in, comfortable beds, reasonable breakfast and overall a welcoming environment. It was our first visit but we would plan to stay again in route to southern destinations.

Minor stress with getting a call saying the hotel was overbooked and we were being bumped to another location only to find that the other hotel did not have a suite like we reserved for our family of 5. Comfort Suites made it right for us but bumped someone else. I imagine juggling the right number of reservations to keep the hotel full is a challenge but being on the receiving end of that call after 15 hours in the car is no fun!!!

If you are traveling I95 the location is perfect

We were given a room with a freshly painted door and the paint odor was terrible. They shouldn’t rent those rooms until the odors are gone. Also, the receptionist could benefit from some customer service training. I’ve stayed at a zillion Comfort suites and never encountered such an unwelcoming human. The rest of the staff were great

Pet friendly, close to food, great bfast with a really nice lady who prepared it.

The check in lady had no personality (she’s young) and kept the “I’m not available “ sign up most of the night and was sitting in the back office. Also, the hole in the bathroom ceiling ( like a work space hole) was dripping. A little gross but didn’t affect m showers

The property was well located with lots of food around it. It was clean and comfortable and spacious and had everything one would need in the road. Large suite, large bathroom. Mini fridge. Microwave. Nice TV on a swivel. I will definitely be seeking out Comfort Suites in the future. And anytime in Florence this is my pick.

Its popular so parking fills up fast if you arrive late at night.

I loved the convenience of the location being close to several restaurants. The hotel clerk was accommodating in placing me on the same floor as the rest of our party. The room was very clean and spacious.

The air conditioning unit is leaking and caused the carpet to be wet near the bed closet to the unti/window.

I’m not rating Comfort Suites because they overbooked & called us to say they sold our room. They own TRU Hilton next door and they got us an equivalent room there. TRU Hilton was wonderful (as I’m sure the comfort suites is as well). That area is great for a quick rest before continuing South. Very close to the highways & tons of gas stations/food etc …

Not the properties fault, but we arrived very late (3am) and were approached by a pan handler. We spoke to the front desk because he was sitting in their parking lot. By the time we came back out he was gone, but with our truck hauling my sons car and all of it packed with college supplies, the front desk attendant let us move our truck closer to the entrance “to be safe.” Parking lot is extremely well lit & I know this can happen anywhere so it really was nice of them to do that.

We stayed in King suite with sofa. Room was clean good and the bed was very comfortable. I like that the sofa area was separate and divided from the bed. Patio was a nice sitting area and the pool. It was a very nice place to getaway for the weekend. We will definitely be staying again, hopefully get the same room.

It was clean and comfortable.

Breakfast didn't start until 6:30, would have preferred 6am. Instructions for using remotes with LG tv were seriously lacking. Microwave making a vibrating noise when not running - needs some kind of pad or spacers under it. Fridge also was emitting a high pitched hum.

Very clean, huge room, loved the comfort of the entire place.

Check in staff on the evening shift had no welcome feeling what so ever. She was very dry and seemed she hated to be at work or to even have a job. Did not instruct me on anything. Handed me my key and never mentioned what room I would be in or even how to get to my room.

Room was nice and comfortable. Good location for getting on and off 95 access

Never had an luggage carriers checking in or checking out so had to carrier everything to and from the room which we did not like at all.. Asked about them but was told other people must just have them up in their rooms.