Tru is so much better than the usual hotels where we stay (like Econo Lodge & Holiday Inn Express), but the lobby seemed like a confusing jumble of the reception desk, a market, coffee station, and seating area; maybe because this was our first visit to any Tru & we just needed to get comfortable with the layout. Check-in was thru the app but no one was at the desk when we arrived. Also, not see any signs giving us any idea of where the elevators were, and what services were available in the lobby. Those minor issues were quickly forgotten once we were settled into our spacious room & lounging on the comfortable bed. Overall, a very pleasant experience. We will gladly stay at Tru again.

See above.

The accommodations were perfect. It was especially nice to arrive at a colorful, well-lighted place on my trip. I also had an unexpected delay which got me there much later than my stated check-in time, but the staff were extremely accommodating when I called to tell them and very gracious and friendly even in the early hours of the morning when I arrived. (How anyone can be so pleasant at that hour of the morning, I don't know, but you pulled it off!)

Location was ideal for our needs. Room was exceptionally clean and comfortable for our brief overnight stay. Loved the light blocking window shades--sealed on the edges. Bed was super comfortable. Very quiet room, though the hotel was full. Bathroom was very nice with a fantastic shower! Found a great seafood restaurant nearby in Florence. Very likely to stay here again as location is on a frequent travel route. Well equipped gym for a road weary car traveler.

Staff wasn't particularly friendly, but that didn't really impact our stay. We didn't need to ask anything from them.

Felt safe at hotel. Not so much in surrounding areas. Breakfast was really nice. Pancake machine had me interested. Tasted great with strawberry and whip toppling

The elevator didn't work when I was going up from breakfast. It just stayed on first floor. Very hard trying to moved items down 3 flights of stairs to leave. I told front desk. No one was sent to help me. I didn't really want help but serious I should have received help or compensation.

Heat Pump with controllable T Stat on wall. Comfortable bed with numerous pillows Excellent attentive overnight desk Mamager. Bathroom/shower design/layout. Community Lobby Space. Lobby Entrance/Egress door automatic bi-part slider doors. 12 noon checkout time. Interior design & decor. Color. Room window shade. Clothes hooks on wall.

No Deadbolt safety latch. Room cleaning lady repeatedly knocking on door from 11:30 am for access to clean the room with 12 noon checkout. We arrived at 4:30am.

The room was clean.

I know that this property allows pets. For the life of me I can’t understand the reasoning behind this except money. I hate the fact that no rooms are not set aside for people who don’t have pets. Mine you I have nothing against pets… but for them to sleep with me- another issue. Because of my sensitive sinus, I can easily catch odors. That being said, there was a faint odor of pet smells. I find it difficult to find hotels that don’t allow pets. 😞. PS. Please fix the loud fan.

Comfortable atmosphere in the lobby and on patio. Games and pool table was a nice addition. Pool area very clean and spaces. Happy to see a designated smoking area.

The cleaning lady when we’re about to checkout, stated she didn’t have one face cloth or towels for us to use. She didn’t even call to see if she could get one or check with the laundry room.

The property was very clean. The front desk was courteous. The breakfast was decent. I prefer waffles over pancakes. Option for turkey breakfast meat for those who do eat pork. The room was clean and spacious. The bed and pillows weee very comfortable offering a peaceful sleep.

Lack of breakfast options.. waffles. Turkey or chicken breakfast meat.

Convenient location. All employees were nice during our stay. Really good breakfast.

Dogs allowed in the breakfast area. I have a dog but she does not belong in the kitchen and I feel like if she was on a trip with me I would respect other people and not have in the breakfast area while others are eating.

The rooms were very spacious, cleaned and comfortable everything worked. It was a cheer pleasure to be in a handicap room that I had plenty of room to move around.

The fact that we showed up early and they told me we had to wait two hours for a room. We only people waiting to be it would’ve made sense to have housekeeping go clean a room we were going into, but only an hour past, and the gentleman said our room is ready, great amenities as well