Nice new hotel, the staff were really lovely. It was a good base to visit Franklin and the surrounding area. The room and beds were comfortable but on the small side for a family suite.

The breakfast finishing at 0900 was a bit early as we were on vacation. We had a family room with a trundle bed that advertises as sleeping 6. Luckily there were only 5 of us, not sure where the 6 th person would have slept. Room was smaller than other family rooms we have stayed at.

Clean, nice and convenient location. We have family in the area, so this is our third stay.

Parking can be problematic. There are several retail stores around. There is also a $10 per day parking charge!

It is clean and close to many things.

It was the night the planets were lined up and as advertise, they say they have fire pits, but the fire pits were not in use. Also, they charge you for parking which they used not to do.

Comfortable

The staff at the front did not have a clue on the reservation issues. Did not have enough experience, I guess. Name problems with the reservation.

The hotel was staffed by a very welcoming front desk crew and was very clean and looked nice. The pool area was really clean, plenty of nice chairs and towels available. Our room was updated and had a big flat screen tv that could be angled to watch from the bed or the couch. The location was great- near lots of nice restaurants and the movie theater.

The bed was too firm and linens were a bit scratchy, the breakfast buffet was poorly staffed and the line was extremely long bc there were multiple items ( like plates and coffee) that ran out and the one person working the buffet was running back and forth unable to keep up. The food was typical hot breakfast fare and good enough but not worth the hassle of the lines and disorganization.

The property is in a good location close to nearby shopping and good eats.

Charged parking fee with no mention in booking only to find out after they swiped my card.

Location the staff and the room

Breakfast could have been better options for the price I paid to stay there

Very nice place and good location. We uber’d into downtown Franklin and it was a short ride.

Parking is a little difficult

The gym and comfortable beds.

Would prefer more coffee options at breakfast. Decaf or strong were the only choices. Breakfast blend would have been nice.

It was honestly a great hotel. I loved how big the closet was, and how nice and spacious the room was too