We have been in Houston to see my doctor at MDAnderson. Took our rental car back & were staying at this hotel overnight because it is close to the airport. Our flight got canceled 3 different times & rescheduled. So we've been stuck here for 4 nights so far. Although we found out we weren't stuck here.. we were truly lucky to be here at this hotel! It's a beautiful hotel. The staff are exceptional. The breakfast they serve are wonderful. And last night they had a meet & greet for supper & it was delicious food. I just can't say enough about this hotel. Very clean rooms. Comfy beds. All the amenities of home. We've decided from now on we'll stay here even tho we'll have a little drive into Houston for my doctor appointments. That's just how nice it is! I would definitely recommend this hotel!

Absolutely nothing to say here.

I think people should be informed about a deposit when checking in. Also I was under the impression that they charge your card the day you arrive. I read a form charge when you arrive not the day of. Anyways $50 deposit was notified via email or when booking. I did not like how that was added before we could get the key. Other than that I love the place would return.

Just last minute deposit.

I absolutely loved everything about this hotel, literally except one thing. The only reason why this isn’t #1 on my list is because of the bathtub being dirty upon my arrival and check in. I actually don’t even know if it was dirty or really badly stained, but I do know it was gross to look at. Other than that, the staff, the breakfast, and the cleanliness of the room in its entirety was a perfect 10/10.

I absolutely loved everything about this hotel, literally except one thing. The only reason why this isn’t #1 on my list is because of the bathtub being dirty upon my arrival and check in. I actually don’t even know if it was dirty or really badly stained, but I do know it was gross to look at. Other than that, the staff, the breakfast, and the cleanliness of the room in its entirety was a perfect 10/10.

The bed was really comfortable. Our room was clean. The hotel is really close to the airport, ideal for an overnight layover. I appreciated the free shuttle service to and from the airport.

Breakfast starts later on the weekends, but this was not specified on the hotel's website. This should be explicitly stated on the website so guests can plan accordingly.

Having previously had a good experience with Staybridge Suites, we chose this hotel for an overnight stay between flights. We got the same large, well-planned out room, with a full kitchen and separate dressing area. The Dove bathroom amenities were appreciated. Unfortunately, due to an early flight, we didn't get to partake of the included breakfast, however we did make use of the gym for a chest/shoulder/tri workout. There was a Jack in the Box nearby, and a wonderful Taco bus that was parked up outside the petrol station (highly recommend). We ate this takeaway meal in the gazebo/garden/pool area of the hotel.

From the time of calling the hotel, we waited 50min for the airport shuttle to arrive to pick us up from the airport. Given the proximity of the hotel to the airport, we're not sure why it took this long.

This hotel is under rated. You have basically a small apartment. I went to Walmart to pick up snacks and food. Then , I was set. The kitchen had all the basics to make a meal. The room was clean and comfortable. The airport is really close, but not close enough to hear planes overhead. I would definitely return!!

N/a

Travelling with family for few days before flying to Dublin. Everyone was so helpful, with picking us up, dropping off for rental car pickup and finally dropping as back to airport for our flight out. The included breakfast help start the day and light snacks at night to help us stay topped up. Complimentary washer dryer was a nice bonus. Everything and everyone was great especially when travelling with kids being sometimes very stressful

All good

Our check in staff was excellent. We got in late (11:30pm) after traveling and greatvservice goes a long way at that time of day! Thank you.

We did have to uber to the property from the airport because the shuttle only runs until 10pm.

The host breakfast lady is extra nice. She went above and beyond trying to make sure our family had everything we needed even though it was only 15 minutes left for breakfast.

One lady at the front desk assumed I was with the black family in front of me even though I didn't walk in with them and I was standing within 6ft of them so she looked around me and started helping the white lady that was behind me instead of asking was I with them

Excellent property. Clean, spacious and well appointed room. Front desk staff was excellent

Communication. I asked for a 1st floor room. Got a 3rd floor room. Asked about the airport shuttle and never got an answer