The excellent customer service!! Staff explained that our room was not quite ready. To give them 15 minutes we understood we was early so we didn't mind waiting. It was our second time staying there. Staff offered for us coffee while we wait. definitely will come back and stay for the 3rd time on our next visit to San Antonio. Thank y'all very much!!

Our visit to San Antonio was short and we had to leave back home.

The staff were very nice and accommodated. Erin went out of his way to make us happy, and he never hesitated. Gabby is also very helpful in adding another day for us to stay with a very pleasant voice. Yvonne, Lisa, Crystal, Pedro, and shelly are great people always willing to help.

The pool area is very humid, with no circulation and zaccuzi not working. The laundry area is not kept up. Needed sweeping only of all the lint drops that people leave.

Great variety for all the family. My favorite eggs and refried beans with hot sauce. Everything looked fresh and delicious.

The sheets looked clean but I itched and even after I put a clean towel on the bed I still itch. I figured I was just sensitive to the laundry chemicals they used to wash the sheets. I was able to get a good night sleep. I’m 76 and I will probably come back again.

The person at the front desk was very friendly and helpful. The location to the job was perfect. Overall clean and comfortable.

Enter The elevator from one side then had to exit the other side go thru the housekeeping room out to the lobby. The coffee in the lobby was not the best

Wow what a great experience. My husband says we will definitely stay here for our next visit to San Antonio. This is not a 5 star hotel but it sure felt like it. The staff were amazing. Rooms are clean and welcoming. Plenty of parking. We even used the indoor pool and spa. Breakfast was delicious.

Spacious room, well designed, nice furniture, lobby and hallways - the whole hotel looks new!

Some of the towels are a bit thin and should be taken out of rotation. Hinges on the stairwell door need to be oiled. My room was next to the stairwell and I could hear it creak every time it opened.

Staff were very helpful A hot Breakfast was offered

The bed wasn’t very comfortable. I would have liked a softer, more comfortable bed. Breakfast - When my friend went downstairs to get breakfast the last morning we were there, he went down 2 different times to get breakfast. The 1st time he was able to get a little bit of breakfast for me and then he went down again to get him some breakfast for himself and it was totally out. He waited a bit to see if they were going to put some more out and they never did while he was waiting.

Convenient location

Strange smell when we entered the room and a melted area on the carpet near the bed. There was a sharp point where the the carpet met the tile floor. The shower curtain needs to be longer to keep the floor from getting wet.

Hotel was very clean and the staff were very polite and helpful. Hotel had a complimentary breakfast with the works...waffles were the best part, but the breakfast bar was always stocked and fresh. Our room had coffee, mini fridge and microwave. Beds were comfortable and bathrooms were clean! The only issue I had for our stay was that when I booked I requested a room with a bathtub but when we arrived the hotel was completely booked and the room they had set for us only had a shower ... it was a large shower but I was looking forward to a relaxing soak...we did use the hot tub and pool which were clean and usable... this hotel was approximately 15 to 20 minutes from down town San Antonio and just a few minutes from a few fast food joints...and 15 minutes from the At&t center...overall we will be booking this hotel again in the future!

I didn't like that our room was only equipped with a shower...everything else was nice

Hotel always clean Front desk & all other staff very friendly Breckfest is food.. Asked for a room on the upper floor, and we were given it with no problem or upper charge.

Limited hotel water . We had to take a quick shower before water got to cold.