We only stayed overnight for out transit. The hotel is a beautiful historic building and felt like sleeping in a cozy manor. The dining room (where we had breakfast) was gorgeous. The rooms are big and comfortable. I really liked the staff. They were very friendly and all smiles.

The hotel is old, while it gives it a great character, comes with drawbacks like old plumbing, old fixtures. It didnt cause us any problem during 1 night stay, but they were not very seamless to use. For example, when opening tap, it creaks, and the flow is not regulated, water come full force.

Amazing place to stay, beautiful and solid buildings inside and outside, nicelly made in brick and stones, nice wooden art work, nicelly brick and stone work around doors and everywhere, very thick walls, nice brick arches, and so quiet, we've been impressed! The hotel stuff is so nice, friendly and welcoming, from the service desk persons, which welcomes and take care of you since you arrive, until the cleaning persons, which are so nice, helpful, and professionnal. Greate amenities, starting with a great waiting area equiped with a big flat screen TV in the lobby, nice gym room very well equipped, wonderful dining area, greatelly equiped, with greate quality granit tables, and nice solid wood chairs, with flat TV to raise the ambience, while serving the free, super good and generous breakfast, which continues to be served until very late in the morning! Nice and super quiet and clean rooms, air-conditionned, with flat TV, and nice good quality Keurig coffee machine! Free multiple choice coffee in the lobby, and water at any time! Very nice outdoor swimming pool, surrounded by these nice brick and stone artwork, and plants and trees. Very, very well maintained, clean and fresh everywhere. This wonderful hotel exceeded all our expectations, we very much enjoyed, and warmly recommend to anyone visiting the area. Can't wait to go back again!

Location is excellent, also it's fairly quiet as set back from the main highway. Room very big, bed was firm but comfortable. Staff are super friendly and warm, you are smiled at greeted at every opportunity-- you are made to feel welcomed and valued as a customer.

Too much plastic and paper that is not recycled (or visibly recycled) at breakfast. The plastic utensils are flimsy and a bit hard to eat with.

The staff was exceptional. She gave us information about the food we wanted She was friendly and gave us a quite room!

When I called to make reservations, I was told we could pay when we got there. When I checked my reservation, we had been charged twice and had to cancel my card because of fraud We paid cash when checking in! Not fun.

What made this a wonderful stay was the staff. From the moment I walked in I was greeted by Tye (not sure of spelling). She was so friendly and welcoming that it started my stay off making me feel like I was a valued customer. The woman at breakfast was also so nice but i don't know her name. The staff made the hotel exceptional.

Location is near my work and plenty of shops/food nearby

My key reader on my door was kind of old and took quite a few tries to get it to work. I also didn’t particularly like that there were more than one building so my room was separate from the main building

Convenient to where I needed to be. Staff extremely welcoming and helpful.

The heating system seemed to be extremely hot or cold. The heat very dry. Toilet clogged. Staff very polite and offered us a new room or to correct. We opted for staff leaving us a plunger.

From the time we checked in to the time we checked out we there was never any problems. LaTasha at the front was exceptional. She always had a smile and was sure to greet us on returning and acknowledging us when we left.

A few “cosmetic” touch ups but otherwise it was overall a nice stay.

Very clean quiet comfy breakfast was good as well all the staff was very nice and helpful definitely all the ladies at the front desk

Everything was perfect

The best staff ever! A lovely older hotel well maintained and right next to Richmond's historic district. Big room and bathroom beautifully appointed. And the music in the public areas is nonstop swing, like Artie Shaw, Chick Webb, and Benny Goodman. Awesome. My only concern was for my car: the hotel is on a cobblestone street, which is something they can't help, of course. I guess I'm more concerned about that than others, but after my first day, I asked the valet to park on the side street, so I could avoid those stones. So, in the end, no biggie. =^)

The cobblestones.