The location was absolutely perfect. It was centralized in-between everything we wanted to visit which included the Bay Beach Wildlife Sanctuary, Chuck E Cheese and one of their malls. The pool area was absolutely amazing and made our daughters birthday weekend and kiddos spring break extra special. The room was also spectacular and the option of closing the door off in-between the bedroom and kitchen/ living room area was also great. It allowed for more privacy and quiet away from what the kiddos were doing. They could watch there own programming and play on their devices while we could watch our own TV in the next room over. We look forward to visiting this hotel again in the future!

There isn't anything we found that we disliked about our stay. Everyone was very helpful and friendly!

Loved the size of the rooms with the separate sitting area and bar with small kitchenette. Bed & pillows were very comfortable! Rooms were also quiet. We were right outside the elevator and we never heard anything. The pool & hot tub area was also AMAZING! Clean & perfect temps. So relaxing! Also a sauna & steam room available. Staff was very friendly, even just when meeting in the elevator or around the property. Convenient to the attached convention center and also walking distance to some bars & restaurants downtown within a few blocks.

Parking situation could be better. Small lot outside and overflow is across in a parking garage. We got lucky and got in the small outdoor lot, but it can get full when there’s a conference at the convention center. Would be quite a hike with your luggage if you have to use the parking garage. Also no continental breakfast since there is a restaurant on site.

We were treated amazing by staff. From the front desk to the bartenders to the person working the store. Every one was very helpful and went out of our way to make our experience wonderful. Very clean nice rooms.

There was a dance and gymnastics competition so the restaurant had a limited menu but we weren't informed about that till we decided to order. I don't think they should have a limited menu... your restaurant in the hotel should be able to handle business even when it is at capacity....that is when you make your money. Also the elevator is way too slow it needs an upgrade. Beds are a bit hard.

Room was clean and comfortable, staff was very friendly and helpful. I asked for extra towels and someone was at the room handing them to my family before I even had a chance to go back upstairs. The kitchenette was perfect for our needs. Beautiful facility and convention rooms. We did not have time to use the pool but it looked very nice.

Gated parking is an extra charge. It makes sense given the location, but it would have been nice to know in advance. We were there for a convention and didn't have any reason to leave the hotel for the whole weekend, but it did not to appear to be the kind of neighborhood where a person would want to go for a walk alone after dark.

Beautiful atrium/lobby, I got a top floor room with a balcony and was the biggest/nicest room I've ever stayed in, the pool and fitness room was a nice plus and the breakfast was amazing!

The only things that bothered me was how it's a non smoking rooms and when I had my balcony door open, multiple times throughout the night I could smell cigarette smoke from the guests a few rooms down smoking on their balcony. Also, how the mini fridge seemed to be faulty because I had a full $8 ice cream thaw out while sitting in the freezer compartment. When I got in the room and put my food in there, I noticed the temp dial inside the mini fridge pretty low, so I turned it up a bit because of the ice cream and it seemed like it was turned down low instead.

Location - Pool for grandkids- Renovation done in lobby! Room spacious/ perfect! Samantha went above & beyond accommodating us! My husband had a fairly recent knee replacement (some complications-almost had to cancel) gave us a room very close to the elevator! We were greeted by young man happy to see us make it (didn’t have to cancel)! Very personable!! Everyone!!

The room was clean, cozy. Beautiful hotel. Loved the Christmas tree in the atrium!!!

We ended up having to pay twice for parking!! $10 when we checked in and then the next time we left we had to pay another 12$!!! That is a rip off.

The staff was fabulous. My husband, grandson and I stayed for two nights. The staff welcomed us so warmly and courteously. The beds were comfortable, the food was quite good, the Hot Tub was actually hot, thank you very much.

I didn't like, was most disappointed you had no availability July 12-15th 2024. Luckiy for you of course, so I'm pleased you are busy, but our grandson, Dylan will be most upset. Thank you.

I love the set-up and design of the building. It feels luxurious when walking in and the rooms are fantastic and well thought out. Even with a packed hotel, the noise level was low because the bedrooms are in the back and away from the hallways. Our rooms were clean and everything stocked. 10/10

I can’t think of anything that I didn’t like.

Wonerful pool, hot tub and gym facilities, all very clean. The chef went out of his way in the restaurant at breakfast to meet our dietary restrictions. Staff was super friendly and helpful. Rooms were large and comfortable.

We had to pay for parking but it was only $10. The room was also a little cold, but when we called the front desk a tall space heater and extra blankets were brought up to us quickly and cheerfully.