the staff were so friendly and helpful, and accomodating. booked amazing trips for us, and taxis/buses. full of good recommendations. delicious good. i like the room, but a few things needed be fixed. there are kayaks there for everyone to use free of charge, and incredible spots of relax by the pool with a good book.

security was my main concern - I had my AirPods and phone chargers stolen from my room by maintenance workers (later returned), and my room key disappeared with no a reasonable explanation. the key was never found and locks were not changed. some articles of clothing went missing and I left a note for housekeeping to enquire about it. they were returned the next day without an answer, but then disappeared the next day and were never found again. i also had to ask multiple times for my aircon and fan to be fixed, and the fridge was not super functional, causing some food to spoil.

The breakfast was adequate and delivered on time. The swimming pools were very pleasant. The view across the lagoon was delightful. All the staff were polite and always helpful. The BBQ area was clean and much appreciated.

There could have been a few more kitchen utensils, eg plates, mugs, and cutlery and the lighting in the kitchen area could have been a little brighter for cooking. As older people we didn't like the steep driveway if we wanted to go for a walk to the shops or to catch a bus. Maybe there was a less steep access, but we didn't investigate that possibility.

The location is great, with water views and beautiful gardens and grounds. Staff are super helpful and pleasant and I was remembered and welcomed back by two of the staff who were there when I visited 16 months ago. 💖 Meals in general were fantastic. The first 3 days all meals were exceptional, but on my last day, both lunch and dinner, while okay, were not of the same standard, including one I had on an earlier day. The continental breakfast is very generous and a great start to the day, and there is REAL ground Tanna coffee in the room and a coffee plunger. Easy to get around with minimal steps, which is important to me as I use a walking stick.

The spa not being open.

Poppy’s was very convenient to town but quiet and relaxing as well. The two bedroom apartment we stayed in was on top of the hill and was perfect for our group of 5 since they provided the additional bed in one of the bedrooms. It had great view of the lagoon and the breezes were wonderful. The apartment was comfortable and spacious and the staff were perfectly attentive to any and all needs. Breakfast delivered to the room everyday was good. Warmed croissants, bread for toast, jams, butter, assorted juice, yoghurt, milk, assorted cereals, fruit and instant coffee and tea. Wonderful stay……will be planning to stay again in the future.

Wi-Fi was advertised and we were provided a password for the network, but it was not available to us in Room 7. Not sure if location was the problem, or if it was a network issue. We could see a Wi-Fi network on our phones but it was not the one we were told to look for and join. Subsequently, we tried the available Poppy’s Telesat network but never were successful. Also…..there was a TV provided in our room but it was not connected to any provider service. So it was useless.

The location was fantastic and the staff were exceptionally friendly. The Poulet baked fish was exceptional. I also liked that when we advised the staff about issues with the facilities, the issues were attended to.

We could have been advised that Spa and the gym were no longer in use. The maintenance of the 3-bedroom beachfront villa needs to improve. Lights need replacing, TV needs replacing, after 4 days of it not working, we find the screen is damaged. The doors need lubricating, and the windows need blackout curtains to prevent guests from being woken at 4am by bright sunlight.

I broke my Ankle while in my room and the staff where fantastic. The hotel gave me a room close too the Restaurant and at ground level. I will try and come again. The only negative is that the water at the beach is Polluted and so I could not swim there. You need to speak too your local government about fixing that problem. It is a big negative.

The food could have been better.

Beautiful facility, gardens, and staff. Our 2 br garden villa was clean and comfortable. The restaurant food was lovely. So relaxing and quiet. Would recommend for families and the Waterfront villas are private facing into the lagoon. Excellent value for money compared to other properties in and around Port vila.

Unfortunately you cannot snorkel or swim in the Lagoon due to contamination but that is not the fault of Poppys. The pools were in need of some attention, I am sure it is tricky balancing the pool water with the rain and heat and use but 2 out of 3 of the pools were quite cloudy and dirty. The staff did their best to rectify it.

Location was great close enough to town but out of the hustle and bustle. The staff were friendly and helpful re information and booking tours and doing what they could to make our stay enjoyable. The villa we stayed in was clean and comfortable with a kitchenette and a balcony overlooking the lagoon. Kayaks were available to use for free and there were two swimming pools: a wonderful day spa and a restaurant and bar onsite

The only issue that disappointed was the shower which was difficult to get a constant temperature when showering .

Delicious, just right for a Continental! Delivered right to the door of my beautiful bungalow every morning.

everything WAS EXCEPTIONAL QUIET SOLITUDE

I loved the environment of Poppys. The staff at the resort were amazing. The location was beautiful and so central, it was really close to the main township, quite easy to catch a bus in. The resort has three pools, has a large eating space, is surrounded by so much lush greenery, and is right on the water, it's quite a tranquil space! Our room was perfectly sized, and met all our needs! We really had a fabulous time, and would 100% go back!

Nothing much to note, the only thing I would say is that the entrance to Poppys is down a fairly steep hill. So keep that in mind, as you will have to traverse that hill when coming and going, and this can be a little tricky when it's dark or has rained, unless organising transport to pick you up from reception, or of course if you're driving yourself!