Stayed in a beach view studio, room 409. Basically we could sit on our front balcony and see the beach whilst sipping a drink. Staff were polite and helpful. Room was comfortable and was cleaned every day without exception around the same time at morning. Pool was good. It’s not a full blown resort like some of the big chains but it’s a perfect place to base yourself as you explore Efate.

One night we had a dinner with the rest of our family also staying there and they were a bit overwhelmed, food took a few hours. Sometimes the food selections for breakfast weren’t available. But these are pretty minor issues in context off an overall great stay.

The breakfast was lovely. The portacot and high chair they provided was very clean and nice. Lovely beach and pool and great for the kids too. The two bedroom apartment was nice and spacious and very comfortable. The kitchen also had a nice big table and a big fridge.

The service at breakfast was a little slow, particularly with the cups of tea. They seemed to forget them or took a long time to get them to us. Otherwise the food was great. It was nice having breakfast included in the stay. With the accomodation, we were upstairs and underneath us were smokers who smoked outside most of the day. We couldn't open our windows and enjoy the cool breezes because of the smoke from downstairs. However we could close the windows and put the air con on but it was a shame that we couldn't have the windows open for some fresh air.

The resort was great a little dated but comfortable and great restaurant for breakfast which was included in price. The main restaurant and the attached pizza cafe (3 pigs) had great selections of meals. A little bit out of town but plenty of buses pass by for 150vuv just about anywhere in a 10 klm radius. We were there for a wedding and the staff did an amazing job on the day. Congratulations to Ashley and her staff for a great day

To be honest the hotel was great so nothing to complain about

We were staying at Nasama when the earthquake struck, and the staff went above and beyond to ensure the safety and well-being of all guests. They provided food, water, shelter, and the care we needed during that challenging time. Both before and after the event, the service and hospitality were exceptional—truly five-star in every way. This resort has it all: beautiful, authentic facilities, an amazing team, delicious food and drinks, and a prime location that makes it easy to access island tours and excursions without long travel times. I can’t recommend it highly enough!

Nothing

Stayed here with my partner and some friends and we could not have been happier. The staff were extremely friendly and helpful with everything. The two restaurants on site were both brilliant and genuinely some of the best food we had on our trip to Vanuatu (and highly recommend the happy hour). The onsite breakfast was excellent with plenty of options to choose from. Pool and the small private beach area were beautiful and extremely relaxing. We found the whole stay to be great value for money as it really feels like a high-end resort.

Really wasn't anything we didn't like!

Both restaurants on site were lovely, also an easy walk to another resort further down the street for the free Friday night fire show. We booked a 2 hour spa treatment on site in a little hut on the water which was really enjoyable and cost a bit more than going off site (800VT more approx) but given its 150 one way on the bus its just so much easier and relaxing. There is a primitive little shop across the street to pick up basics but if you want to self cater you do need to go to the supermarket. We had an ocean view which was was lovely, the snorkelling was really good and right out the front. Breakfast is a la carte, had lots of options, the servings are large and the food tasted really good and available from 7am to 11am.

Perhaps a little gift shop or something close by would be nice, although it is pretty easy to hop the bus into town. Also not that the kitchen doesn't have an oven.

Both restaurants were fantastic. Cafe villa, the ambience was perfect, beautifully lit in the evening, the food presented was special. In the morning was just as good as we chose our meal from a menu, again presented well. The staff were attentive. The Three pigs is more relaxed and we enjoyed the Tusker beer and the food was also great. All of the staff were friendly, the reception went out of their way to help. The housekeeping staff so friendly. We loved that we could swim in the pool and a short walk away swim in the sea. There are taxis,T at the front of the reg. They are more expensive, however if you want comfort, they have aircon and are usually newer. Buses have a B in front, they are a lot cheaper, and rickety. We used the buses a lot. Both can be flagged down outside, and come regularly. The whole stay was relaxing. We took some books and toys with us for the local children, they were very grateful.

Cannot think of anything

We loved our stay at the Nasama. The resort is very well maintained, the rooms were so clean, the staff are fantastic and the onsite restaurants (Cafe Vila and 3 pigs) are the best. It's worth having breakfast included in your room price as Cafe Vila has the best menu, weekly specials and delicious food. We ate there for most of our meals including dinner. It was easy getting on a bus to go in and out of town. The resort also provided some beach/pool toys for my 3 year old to enjoy. The staff are so helpful and genuine, they really go out of their way to make you feel at home and help in anyway. We will certainly be back!

Internet in our room 403 was very poor however other guests we spoke to didn't have this issue in their rooms so we must have been in a black spot.

Fantastic stay. The resort has amazing facilities and location. It has a very relaxing pool area, beautiful gardens and its own beach from which snorkelling is possible. The rooms are comfortable and have everything you need. The staff are so helpful, no request is too difficult and any issues are seen to immediately. The included breakfast at Cafe Villa is outstanding. A good choice for all travellers and families with children.

What a location! Far enough away from the hustle and bustle of the city centre, but close enough to its convenience, while giving us the thing we dreamed of: unspoiled ocean views. The staff were exceptional - couldn’t have been more accommodating (and very punctual!). When we arrived, the aircon in our room wasn’t working. When the handy person mentioned they’d need an electrician to come, the staff didn’t hesitate to offer us another room and it felt nice that we didn’t have to ask. We noticed tradespeople walking to our old room the next day - a good sign that the resort sees to issues straight away. Our new room was surprisingly quiet from traffic and people noise. Couldn’t hear any families with crying kids or anything like that - it seems the resort’s family-sized appartments are deliberately separate from the beachfront apartments. I did struggle with how loud the high tide was during the night - something I should have anticipated as a light sleeper. The staff cleaned the room and changed the towels daily, and made a nice touch with fresh flowers in the bathroom everyday too. The resort’s reception staff were a really great team on hand for anything we needed. From arranging taxis, to booking us in for group day trips with tour companies, to connecting us with local drivers onsite for private day trips (recommend traveling with Pako, Alex or Thomas). Reception were very warm and welcoming, and went above and beyond when I was unwell.

Great that there are two restaurant options onsite and a mini-mart over the road for snacks. The food isn’t spectacular in the restaurants (in general it didn’t agree with my stomach), but there is decent enough variety available. I hate to say it, but it wouldn’t be an honest review otherwise… unfortunately I got food poisoning which I suspect was the fresh watermelon juice. The staff were so kind to pack my food orders into takeaway boxes for my partner to take to me for the 2 days that I was sick. The staff were indeed really lovely and were glad to see I was better when I began to return for breakfast.