The hotel is lovely and located at at a great spot. Staff was vey helpful and friendly. Breakfast was great, pancakes were specially good. We stayed at the presidential suite, the king size bed was the best bed we slept in during our 20 days in Vietnam, pillows were so comfy. Shower was perfect and spacious, toilet was that japanese type toilet with warm seat. Room was perfectly heated when we walked in after a cold rainy day outside. Thank you for a great time.

The only thing is that there was no hangers around the bathroom, so we had to leave the towels on the chair which was very awkward. I mean with the size of the shower you could fit wall hooks inside it and they wouldn't get wet. Also the vanity desk had no mirror, which completely defeats the purpose of a vanity desk, it was just a desk in the bathroom, and since the rest of the bathroom's lighting were all spot lights on the ceiling it was very hard to see what I was doing with my makeup. That was it really, these are super easy to fix and would make our next visit perfect.

The hotel is lovely with bright rooms and located at walking distance to major sights. The aircon can cool and heat the room. It is nice that you can use the pool of the neighbor hotel.

Breakfast does not meet the standard of a 4-star hotel: firstly, it is a á-la-carte breakfast - if you want to eat from the buffet, you have to pay extra; also café latte or a cappuccino is not included. I ordered pancakes with banana, though the banana was out of stock. So I switched to pineapple instead. Got half a spoon of pineapple with my 3 tiny pancakes. My ordered green tea never arrived. Breakfast staff was super unmotivated. Every homestay that I stayed at during my trip in Vietnam performed better on the breakfast. Expected more given the price of the room.

Located in an accessible neighborhood a few minute walk away from the much busier old quarter, our stay in this hotel was totally beyond my expectation. I booked three rooms for 8 people and no one found the morning hustle and bustle of the street an issue. The hotel is beautiful and looks exactly like the pictures. The staff was excellent. Not only are there english speaking speakers, they're very accommodating and honest as well. When I booked for a hotel shuttle going from and to the airport, they politely informed me that their price could be slightly different than airport services (I still booked the hotel shuttle and the driver was very kind). They also computed me options for exchanging money when I asked help. Because our group is staying for more than a couple of nights, the hotel graciously provided complimentary fruits to every room. A pleasant surprise to end our day! We didn't notice until our third day but this hotel actually also has a pool and gym that is accessible through their sister hotel just across the street. We didn't swim because it's December so the weather is cold.

The AC unit is mounted facing directly to the bed so the cold air can be chilly at night without a blanket

The hotel was clean, tidy with great amenities. Sadly, we did not have the opportunity to explore them all which is the reason it is marked down a little. The location is outside the busy part of what people understand to be downtown Hanoi. So, a lot quieter and less sound of horns. The coffee shop on site is an absolute delight which serves top quality coffee. A special shout of to Tracey the member of staff who helped us with, check-in, ATM, changing up monies and spots for lunch when time was limited. I would definitely recommend.

The paving outside the property can be a bit loose. Watch you step.

We had an excellent stay at this hotel and enjoyed it very much. The staff was incredibly friendly and attentive, always making sure we had everything we needed. The breakfast was fantastic—very diverse, with a great selection at the buffet, and the option to order eggs or pancakes from the menu was a nice touch. The rooms were spotless, and the bed was very comfortable, ensuring a good night's sleep.

The only small downside for us was the location, as it is a bit outside the city. Since we had planned a few day trips, it was somewhat challenging because our tour providers couldn’t pick us up from this area. However, Grab worked perfectly, so getting around was still easy and convenient.

I recently had the pleasure of staying at this wonderful hotel, and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with a warm welcome that set the tone for my entire stay. The breakfast was a highlight, offering a wide variety of delicious options to suit every palate. The staff were incredibly helpful and attentive, always going above and beyond to ensure my comfort. Their personal approach made me feel truly valued as a guest. The service level was consistently high throughout my stay. The SPA facilities were fantastic, providing a perfect place to relax and unwind. My suite was spacious and well-appointed, with every detail perfectly arranged. Overall, my experience was nothing short of exceptional. I highly recommend this hotel to anyone looking for a memorable and luxurious stay.

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It is a clean and well kept property. Lobby is cosy and entrance is beautiful. Its located little far off from all the hustle and bustle of the old quarters. The room I booked was the basic one and it was very small. But they were kind to allot me a better room when I told them about my issue. I should have booked the second category room. They gave a warm welcome with the warm drink and honey apricots. Staff was always smiling and helpful. They were very supportive. Also, they arranged for a shower for me after the check out as I had to check out early and my flight was late in the evening. Its little far from all the action of the old quarters but you cab take the grab and reach in no time. A perfect stay for me.

The small rooms are very cramped. Its better to take the second category instead of the small room.

I had a wonderful experience at here. The staff were incredibly welcoming and attentive, ensuring every detail of my stay was perfect. My room was spotless, spacious, and beautifully designed, with a comfortable bed and great amenities. The hotel’s location was ideal—close to attractions yet peaceful. The on-site restaurant served delicious meals, and the breakfast selection was excellent. I also loved the spa and fitness facilities, which added a relaxing touch to my trip.

Nothing

The property was modern, clean and the amenities were very good. The staff were amazing and extremely helpful. Let us keep our bags for the day and let us use their showers after check out and before our flight.

The shower hose in the bathroom is positionally awkward, and the pressure could be stronger. Naturally the lower levels are noisier than the higher levels, this was only a problem around 8am during morning commute, otherwise no problem. We were on level 4 one night and then level 8 the next, this made a difference.

The staff, particularly reception staff esp., Ms Giang Charlotte were exceptional. The cosy room 707 was too small almost claustrophobic but because I had made additional bookings I was upgraded a daily earlier . Really appreciated that. Spa was first rate, cleanliness of room was excellent, and breakfast was good. But staff is the most imp. And that was excellent. Would recommend.

There was an big ugly stain on the xarpwt right outside. My first room was not 'cozy', it was claustrophobic. My upgraded room was very nice. Though bedside lights are needed.