For starters, we arrived late and were warmly greeted by the staff, even at 11pm. The breakfast buffet was fabulous. But the real kicker? The desk staff! We had arrived early for a group tour, and Serena and Alice helped us get eSim cards for our phones, and looked through our itinerary and found activities and sights that we would otherwise have not been aware of. Even after we changed hotels to be with our group, Serena texted me that I had left my water bottle in the lobby. And we booked a motorbike tour with them. Lovely people!

Location and all the amenities - room service, spa, breakfast buffet and a gym!!! Staff were lovely. Booked airport drop off and they called the previous day to confirm details and called again on the day when driver arrived.

Some mould growing around the bathroom sink and in some small areas of the shower - shower could use a deeper clean.

Wonderful staff, very good breakfast options, and we even got upgraded for free! This hotel has the perfect distance from the city center without the noise and hustle of Hanoi. We highly recommend the Q Hotel if you're exploring Hanoi for a few days.

Nothing comes to mind!

Reviews from previous guests highlighted the buffet breakfast and we were not disappointed. The staff were ever present to re-fill our tea or coffee with a bonus smile every time. The reception staff assisted us with any questions. The bed was very large and comfortable. The Q-Hotel arranged pick up from the airport worked well and our group of 4 weary Aussies appreciated the personal touch and a lovely welcome drink upon arrival at the Q-Hotel.

Nothing of merit

local 4 stars hotel that exceeded my expectation. Breakfast is supper delicious. Special impression is that hotel is decorated by fresh flower and smells so nice. Highly recommended!

Nothing

My family and I had a wonderful stay at the hotel. The staff was very friendly and helpful. The breakfast buffet was great and the rooms and bathrooms were spacious and clean. We were fully satisfied with our stay. Special shoutout to David at the reception who helped me late at night to fix my flight fiasco with the most generous and helpful attitude. I am very thankful. Highly recommend this place.

The location was great to access restaurants and shopping.

Very noisy in morning with construction next door, but I’m saying that for our one night stay it was fine.

Staff were exceptional. Room was a good size and clean The welcome fruit was a nice touch

The gym only opened at 0630 and was very tiny

new furnitures, very clean

I could not see the Tv remote even the receptionist said it was always in the room, they should have a follow-up call to check if it was unfound

A nice and clean hotel with delicious options for breakfast. The room was well soundproofed or the surrounding area and people there didn't make much noise. In any case, it helped to have a peaceful sleep. The staffs were exceptional helpful also.