We spent six nights in this stylish hotel at the end of March 2025 and were very satisfied with our stay. Just 5 minutes' walk from the old town, this hotel offers an ideal starting point for visits to this area of Hanoi. Due to an early flight, we arrived at the hotel in the morning, but after a short first walk through old town we were able to check in at 11:00 am without extra charge, although the official check-in was 3:00 pm. Great service! We really enjoyed our stay at this hotel, the room was very comfortable and well equipped. The AC works very well and is really quiet. The breakfast buffet is excellent, there is a large selection of international and national dishes. We were also very satisfied with the staff - from the front desk, to the bar, up to the breakfast area - always friendly and service-oriented. Our special thanks go to Mr. Tung Do, who greeted us every day with a smile and gave us good tips on how to spend the day.

-

Impressive suite with big ample space. 2 wide wall screen TVs each at the cellar & in the room gives us the choice to be at either place. 2 washrooms to use at will & a wider beautiful bird-eyes-view of the area. Location is very good with only 10mins walk from The Old Quarter & Hoan Kiam Lake plus Trang Tien Plaza(Shopping Centre). Local traditional Vietnamese food shops just few minutes away from Hotel. Staffs from front desk to housekeeping very friendly & helpful. Wish to highlight one morning when we ran out of water to boil, one housekeeping lady happen to be outside our room. Told her we need two bottles of water & immediately she brought to us without any delay. We then went out for sightseeing & upon our return, the room was done well & to our surprise, there was an extra 1.5litres bottle water beside the usual ones. How thoughtful was that lady & the extra mile of service given⭐️⭐️⭐️⭐️⭐️

None to mention.

Clean, comfortable and a good sized room, plus I was on a higher floor so I had a great view across Hanoi. The fresh fruit plate provided on the day of my arrival was a nice touch. The bed was comfortable and great to fall into after a day of exploring the city. The rain shower was wonderful. A wide variety of local and international dishes was offered at breakfast. The general vibe in the hotel, especially in the lobby lounge, was really upbeat and welcoming. All staff encountered throughout my stay were friendly, from the hotel's representative at the airport to the receptionist who handled my check-out. The hotel's location couldn't be better - just 10 minutes' walk from Hoan Kiem Lake and less than 10 minutes to the Vietnamese Women's Museum where you can catch a sightseeing bus.

I'm certain I could smell cigarette smoke coming through the A/C vents one night, which was quite unpleasant. However, this only happened on one occasion so I didn't mention it to any of the hotel staff and it didn't impact my overall stay. The TV software needed upgrading and there were lines / discolouration across the screen whenever I watched any channel - again, I didn't raise this with any of the staff as it wasn't a big issue for me, but I'm sure they would have rectified it straight away if I'd mentioned it.

We really liked the clean and comfortable rooms, the Premium Room and connecting Suite were perfect for our family. The location was excellent, just a short walk to Hoan Kiem Lake and close to many shops and attractions. Breakfast had a good variety of Western and local options, and the hotel felt well-maintained with friendly and helpful staff. One special highlight was the surprise birthday cake the hotel sent to our room for our son, a very thoughtful and memorable touch.

The only downside was the cost of breakfast which felt quite expensive compared to typical prices in Vietnam.

great gym equipment , breakfast was superb quality with good variety .

there should be an option at lobby to refill water bottles to encourage more sustainable behaviour amongst guests . daily plastic water bottles should be a thing of the past

We visited the Melia Hotel for our honeymoon and we are so glad we chutes this hotel. It beautiful and everything felt luxurious. The service was exceptional. We tried the breakfast buffet one morning and it was delicious. The lobby bar had happy hour everyday and we loved going to get a drink before dinner. There was a live band playing during happy hour that was lovely. It was a bit of a walk to the main entertainment area/old quarter but we enjoyed taking the longer walks and that meant it wasn’t loud in our area.

Nothing bad to say. Maybe more information about the spa services on the website.

Melia provides a high standard everywhere in the world, as well as in Hanoi. great offer at breakfast, quiet in the well soundproofed rooms

surprisingly very bad pizza in the restaurant - just a heated industrial semi-finished product that had nothing to do with pizza. In contrast, a very well prepared steak. Nothing particularly exciting around the hotel, but nothing bad either - possible to walk to the old quarter or a while by grab

The property is modern inside, the rooms and amenities within were luxurious and in keeping with the 5* rating. The bathroom was lovely also. The gym is brilliant for a hotel with a wide range of modern equipment, the pool was lovely. It’s around a 10-15 minute walk, all flat ground, to the old town, and 10-15 minutes from train street so it couldn’t be better positioned.

It’s very pro-Russian unfortunately. Its exterior is not very pleasant. The air con wasn’t very good, it felt like there was no cool air but its a central system and winter so maybe it was turned off.

Breakfast is state-of-the-art. Staff is extremely helpful and friendly, going out of their way to satisfy your needs before you even say a word. Be prepared to receive a lot of smiles. Location is superb. Gym is surprisingly good (best hotel gym I’ve seen). Must-visit.

The steam rooms in male spa are a bit unkempt (in particular the wet sauna – it smells with mold); the Finnish sauna doesn’t have sufficient temperature either

Excellent location, safe surrounds, easy to grab. Location is very near and central to wherever we wish to go to. Very comfortable beds and pillows, nice big toilets, very clean. All the staff were very helpful when we needed help with directions, etc. They approach you when they sense that u need help, they really use their discretion and initiative. It’s my first time staying at Melia and I like the services and will continue to stay in Melia hotels for future trips.

Nothing. Everything was excellent.