The hotel itself was quite nice and very comfortable, but the biggest asset is the staff. They were all incredibly friendly and helpful. My trip had a bumpy start when the taxi driver suddenly demanded far more money for the ride from the airport; someone from the concierge desk helped with translation and resolving the issue. They all reserved a ticket for the water puppet show which saved me a hassle when I asked for help with that later. I want to give a special acknowledgement to Thien for being amazing at his job! The breakfast was delicious too.

Could be a little noisy in my room during daytime hours since there was something being renovated in that part of the hotel or in a building next to it.

The location in the Old Quarter was close to the lake and many restaurants and attractions. The staff were very a tentative, knowledgeable and went out of their way to assist with whatever you threw at them

Nothing all was good

The staff were excellent. We stayed a total of 5 nights over three stays. Each time we checked in were greeted as if we were regular stayers. The room we had was spacious and very comfortable

Nothing

The hotel is modern and conveniently located in the old quarter. The buffet breakfast is great, with many options to choose from. The staff are absolutely amazing, hands down the most friendly and helpful. Shout out to Tet, Zhuong Stephanie, and Helen. They made us feel so welcome from the moment we arrived. Most of all, we're so grateful for their assistance when our daughter fell ill late in the evening to go see a doctor. We've recommended your hotel to our family, who will be visiting early January 2025. Thank you so much for making our stay so warm and welcoming.

No complaints

This hotel has exceptional service and great rooms. Everything was great. The view from the infinity pool is extra special.

Nothing, it was all great.

Friendly helpful English speaking staff. Good location, by park and near the Cathedral , on edge of Old Quarter but easy to walk into thick of things. Room with balcony windows very comfortable. Pool small but nice. Roof top bar area attractive and nice place to sit / look down from.

The dinning room in the basement got crowded and cramped. The jacuzzi needed to be warmer and hot water in the bedrooms took time to run.

Location was great. Plenty of cafes, restos, spas, massages, and street vendors all within the vicinity. Very walkable around the french and old quarter. We stayed at the Terrace Suite for 4days and we were pleasantly surprised that they offered us free minibar during our stay, replenished everyday. We loved the spacious room, the bathroom space, the balcony, comfy beddings (note: its a firm mattress but fluffy pillows). The room was quiet (double glazed with block out curtains very important for a good rest) and the balcony offered nice views of the area. The wet weather meant we didn't utilise the balcony often. Breakfast is offered to be ordered and delivered for in room dining. Breakkie on the balcony would be great if the weather was nice. The buffet breakfast was varied and enough for everyones taste buds. We liked the pho, egg station, congee/soups, salads and fruit selections. Reception staff were accommodating, friendly and professional. They helped with the luggage and with crossing/navigating the road. They spoke English very well and are there to offer recommendations and services as needed.

No Netflix. However, there was Apple TV, Prime TV and some others that we weren't subscribed to. Wifi was average. You can hear doors banging from the other rooms but didn't bother us.

Hotel is like what the pictures show, the staff went out of their way to help us, even gave us a breakfast pack since we left for an early flight. Rooftop pool was brilliant. Best hotel we stayed in Hanoi. You are made to feel special. Luxury and comfort throughout the hotel. We also stayed during the typhoon and the staff all took precautions to make sure we were safe. It was the best place to have been.

I preferred the food outside of the hotel. It included a lot of western food which I understand. There were Vietnamese choices though. Many great restaurants within a 5 minute walk away.

Truly an exceptional property in the heart of Hanoi’s Old Quarter. The staff commitment to quality service is honestly outstanding and really one of the best I’ve seen around Asia. We loved the breakfast options, the central location, the great amenities including the pool and the scooter rental which was made super easy by the lovely staff. We were also gifted an afternoon on the rooftop which was lovely and very tasty, as well as the airport ride back to the airport. This is definitely the place we will come back to when in Hanoi again!

The breakfast room is on the B1 floor - we raised to the staff that using the rooftop when possible would be great to get some natural light. They do offer breakfast in room for suites but it feels better to be in an open setting if possible. The gym is very limited in terms of equipment and also in the basement so one thing to improve on!

Fantastic hotel, the staff are excellent always happy to help and very friendly reception team with great concierge’s. Great roof top bar and pool area with great bar staff who are very friendly and courteous to guests. Rooms are very clean, great bath or shower facilities, that are always kept to a high standard by the room attendants at the hotel. Best breakfast in Hanoi with an excellent choice of food including our favourite Pho, and very good chefs and wait staff always happy to help guests. The hotel is in an excellent location in the old quarter of Hanoi walking distance to many food and shopping areas.