The hotel was in an excellent position for restaurants s shopping and sights. The staff were lovely and especially the manager Jack. They were all so helpful and accommodating. It seems that they will have a rooftop swimming pool opening soon which will make a big difference. The services that we used in the spa were very good. Excellent foot massages.

Well this is really only a 2 * hotel and there is NO. Swimming pool at the moment The breakfast was fairly ordinary, there wasn’t too much variety. We did eat in the restaurant one night and although the food was tasty there was little ambience as there was only one other table occupied. The rooms and bathrooms are much smaller than the photos make them appear. Plus the internal rooms were dark and claustrophobic. Fortunately we booked the street view rooms which were quiet with double glazing. There were no nice soaps creams or shampoos in the bathroom and the towels were very tired and grey looking.

Very clean, very new, and the service was really good!! The ladies at the reception/customer service were very helpful and they gave recommendations on all the tourist attractions we should visit, the best restaurants in town, they helped to arrange our halong bay trip (which made it much much more convenient for us), and personally they recommended some local fashion brands so it was very useful to us shopaholics!!!! All the staff were very friendly and welcoming to us, and they really made us feel like we were at home 😍 also, the location of the hotel is really convenient and it is right beside St Joseph Cathedral. Thbreakfast and in room dining were all wonderful as well. thank you Grand Hotel du LAC Hanoi for this wonderful stay ❤️we really enjoyed the many chats that we have had with you guys :) Oh one more thing is that there is a really good massage parlour right below the hotel, so it was great if we wanted to relax our body after a long long day of walking!

The lights in the room are slightly dim but that also contributes to the comfiness.

The hotel was perfect for our short stay in Hanoi. Great location right next to St Joseph’s cathedral and walking distance to most major tourist attractions in the area. From arriving at the hotel, the staff couldn’t do more for you; particularly Mia who went above and beyond with recommendations and sharing via WhatsApp. The included breakfast was the best we have had in Vietnam, so fresh with so many options for all. Super comfy bed and amenities in the room. Would 100% recommend.

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I loved my stay at the Grand Hotel du Lac. Everyone of the staff was very friendly and accommodating. The breakfast every day was really very good with many items made to order and the juices were fresh. It is situated right in the Old Quarter next to the church. Close enough to walk everywhere but far enough away from the bars to be quiet. The roof terrace was nice for a drink before going out and happy hour was especially welcome! As a solo female traveller I’d highly recommend it.

The basic rooms are inner courtyard facing which means no natural light and the windows are actually papered over with something so there’s not only no view but also genuinely no natural light. The lighting in the room and bathroom was good for general use but not great for trying to put on make-up or (for men) shaving.

Wonderful boutique 5 star Hotel with amazing and friendly service. Decor was very upmarket with plush touches throughout. Great breakfast with good selection. Loved the outside verandah at the front of the Hotel and the rooftop bar Ozone was one of our favourite places to be every afternoon. They even kept and transferred our main luggage for us whilst we were in Sapa.

3 very minor issues - Would like more than 2 bottles of water in the room and entry/exit to bathroom is hampered by the privacy doors. Room were very nice & modern but but a little on the small side. These things were so minor, it did not negatively impacted our stay whatsoever.

We can’t express enough gratitude to the staff for the most amazing experience we had at this hotel!Service of the very highest level, our stay was absolutely impeccable! A boutique hotel in the center of the Old Quarter, the facilities and rooms were top notch. The staff took the time to get to know us and remember us by name, and they truly went above and beyond. It was our son’s 18th birthday, and they surprised him with a birthday cake and special decorations in his room! The staff all came out to sing and wish him well, and we were truly touched. The location could not be better - literally next to St. Joseph’s cathedral and we could easily walk to the lake, train street, and the fun maze of streets in the Old Quarter. From the general manager to Benni to Kung (spelling?) at the bar, they made our experience truly special and was much better service than the bigger luxury hotel chains. Absolutely will stay here again. Thank you so much guys, see you next time!

Upon arrival one of the staff members (Mia) was exceptional and assisted me with great recommendations throughout Hanoi for places to visit and food to try (which I loved)! Mia stayed connected with me and answered any questions I had throughout my stay in Hanoi which was incredibly helpful. Mia also assisted in organising a fantastic Ha Long Bay cruise for me which was certainly a highlight. Ultimately, Grand Hotel notably Mia went over and above to ensure my stay in Hanoi was perfect. I would definitely recommend this hotel for anyone visiting Hanoi to stay.

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The hotel is perfectly situated in the heart of Hanoi, making it incredibly convenient to explore popular attractions. Despite being centrally located, the hotel provides a peaceful retreat from the bustling streets. The rooms was impeccably clean and tastefully decorated. The bed was exceptionally comfortable and the thoughtful amenities including a welcome fruit platter added a lovely touch. Sofia (customer service manager) and her team (Grace and many others) made sure we were well looked after. Sofia and her team were super friendly and went above and beyond to ensure my stay was flawless. They genuine hospitality made me feel so welcomed.

I had a great vacation and truly enjoyed my stay at the hotel.

What an absolute gem the Hotel du Grand Lac in Hanoi is! From the moment you step through its doors, you're greeted with an warmth that sets the tone for an unforgettable stay. The staff truly are the heart of this hotel. Every single person we encountered was super helpful, genuinely nice, and incredibly welcoming. They went above and beyond to ensure our comfort and made us feel right at home. A special shout-out must go to Lilly, one of the receptionists, whose beautiful energy and kindness left a lasting impression. Her friendly demeanor and willingness to assist were truly remarkable. The amenities at the Hotel du Grand Lac are simply amazing. Waking up to the splendid and varied breakfast each morning was a highlight, offering a delicious start to our days of exploring. For ultimate relaxation, the high-quality spa provides a serene escape, perfect for unwinding after a busy day. And then there's the rooftop pool, an absolute showstopper! With breathtaking views of Hanoi and situated right next to the iconic Saint Joseph Cathedral, it's the perfect spot to cool off and soak in the city's charm. Speaking of location, it's an undeniable ++. Situated perfectly, the hotel provides easy access to Hanoi's vibrant attractions, making it an ideal base for both first-time visitors and seasoned travelers. The Hotel du Grand Lac isn't just a place to stay; it's an experience. If you're looking for a hotel in Hanoi that combines impeccable service, luxurious amenities, and an unbeatable location, look no further. You won't be disappointed!

Nothing!

Super wonderful staff and they were so kind and welcoming! The breakfast was great and I had some wonderful meals and drinks on the rooftop terrace! What a view! The spa was fantastic, my technicians amazing. Hanoi's old quarter is quite compact so the hotels and restaurants reflect a sort of "vertical living". Super charming area so close to many shops, temples, museums, etc. I had a lovely stay as a solo traveller, I would stay here again!

Only slight downside was the view from my room was the emergency exit corridor so there wasn't much natural light. However, it did not bother me since I was out during the day.