I spend a third of each year in hotels either traveling for work or on holidays. In all those years have never met such thoughtful and well trained staff. They truly care and do everything they can to make your stay a good one. From recommendations on what to do, preparing a breakfast box if you need to leave early, or just giving you an umbrella before you ask, they anticipate everything you might need. Really quite amazing.

You do hear a little noise from the hallways but not a major issue. Considering the price, staff and wonderful location it really is great value

The hotel staff were very kind enough to offer hospitality at any time, which we highly appreciate. The chicken Pho offered at breakfast was so delicious and tasty, not only noodle itself but soup.

Our room was on 11th floor, while the rooftop bar was on 12th floor. It was so noisy due to the music sound and singing at the rooftop bar that we could not sleep at all. After our repeating complaints on the noisy sound and request to change the room, finally they accepted our request (although at first they refused it saying that the hotel was fully booked and no other room was available), and offered service of massage at the spa for free. The manager apologized for the inconvenience and the attitude was very polite. It is greatly appreciated.

The Oriental Jade in Hanoi is a very charming hotel located in the Old Quarter of Hanoi, an area full of history, restaurants, people enjying themselves sitting outside Coffee shops, restaurants and street food stands. The Oriental jade has a beautiful building and an amazing reception that welcomes you with special drinks and makes you feel at home in Hanoi very quickly. The service quality is the best i have seen in Vietnam. I was offer an upgrade to the most beautiful suite of the Hotel with a view on the old quarter. The luxury of the room is amazing with art and history from Vietnam. The aromas of Vietnam fill the room with enchanting atmosphere. The bed is super comfortable and the surrounding makes for a memorable experience. The breakfast is also one of the best I have tasted in Vietnam with the highest quality for all Vietnamese specialties in addition to Indian, European, American dishes. The hotel gave us a map of Hanoi and directed us to the most enchanting places in the Old Quarter near the magical lake, the narrow streets with souvenirs and coffeeshops. The experience was amazing. I have seen very few places where the hotel, the suite, breakfast and most of all the customer service at the reception and the wonderful managers sitting there, all provide a warm and memorable welcoming. This is a place everyone should visit upon arriving in Hanoi. I cannot wait to go back and enjoy the beaty and confort of the hotel but alsot most of all the magical warmth of the people working there: exciting, warm, engaged, honest and super helpful. This is the top luxury in Hanoi and the most exciting human experience to share.

I had no negative experience in the hotel. Every aspect of the hotel is curated with a human touch from the moment one steps in the hotel to the moment one checks out. The only regret is that there was no room available for an additional night because the hotel was super booked for the weekend.

Eileen, the hotel manager was extremely accommodating. She ensured our room was prepared with lovely honeymoon decorations and gifts which was such a lovely surprise. Our stay was amazing. The room was large, clean and the staff were wonderful. We were gifted a beautiful drip coffee set as we checked out, which was a amazing little surprise ☺️ and Eileen also insisted on booking our taxi to our next hotel free of charge, as well as booking our taxi a few days later from our next hotel to the airport free of charge! These little gestures, made our stay and memory of The Oriental Jade Hotel, top class! It made our commuting super easy when leaving our next hotel, and Eileen even added us on WhatsApp to ensure that everything was communicated quickly and easily. If we find ourselves back in Hanoi at some point, this will undoubtedly be the only place that we would stay. Lovely hotel, lovely staff and honestly a great place to enjoy our honeymoon. Highly recommend!

Nothing. It was great!!

Staff hospitality was exceptional and felt genuine. I have stayed in quite a few luxury and mid range hotels and sometimes staff interaction does feel over the top and fake. This hotels staff felt genuine and happy. The bed was comfortable as me and my wife like it one the firm side. Breakfast was delicious, especially the fruit and the pool with a poolside bar was nice since the weather in Hanoi is muggy. The location of this hotel is great because it is situated 1-2 minutes by the foot from the busiest streets in hanoi old qarter so you can easilly reach the whole area by foot, the hotel itself is in a quiet area and also majority of the tour and travel companies can pick you up as they mostly arrange pick ups and drop offs only to Hanoi old quarter

Cant remember anything upleasant happening.

I recently had the pleasure of staying at the Oriental Jade Hotel in Hanoi, and I can't recommend it highly enough. From the moment I arrived, I was impressed by the hotel's perfect location in the heart of the city. It made exploring Hanoi incredibly convenient, with major attractions, delicious street food, and vibrant markets just steps away. The hotel itself is impeccably clean, and my room was not only comfortable but also beautifully designed. The amenities provided were top-notch, catering to every need I had. What truly elevated my experience, however, was the exceptional service and the outstanding food. The hotel's restaurant offered a wide variety of delectable dishes, and each meal was a culinary delight. What truly set this hotel apart was the extraordinary assistance I received from the manager, Brian. I encountered some unexpected complications with my visa process, and Brian went above and beyond to help me navigate the situation. His dedication and willingness to assist were truly remarkable. I have stayed in many hotels around the world, but I have never experienced such a level of personalized support. Brian's efforts were instrumental in resolving my visa issues, and I am immensely grateful for his help. If you're planning a trip to Hanoi, I wholeheartedly recommend the Oriental Jade Hotel. With its perfect location, clean and comfortable accommodations, excellent food and amenities, and, most importantly, the exceptional service provided by Justin and the entire team, this hotel offers an unforgettable experience.

Gym could use newer equipment and refurbishment

Good service! Very well located!

I was expecting a more luxury and large 5 star hotel. It is more a boutique hotel.

Wow! This place is amazing! The service is top notch and the location can’t be beat for Hanoi’s Old Quarter. If your browsing like I was for a hotel to stay in the area, the Oriental Jade Hotel is worth every penny. The room has cold AC, and is super clean. We got the balcony room so we could enjoy the street view of Hanoi’s wild street traffic every morning. The staff greeted us and told us goodbye everytime we left and had the door man open for us as well. Breakfast was pretty good as well. They greeted us with a welcome drink and even gave us a little gift before we left with a Vietnamese coffee maker! Main take away is to spend the money and book here, you’ll be within walking distance of everything and won’t regret it!

The friendly, attentive staff are a real asset. The hotel was clean, inviting & comfortable. It’s in a convenient, central location - one block from the lake, Old Quarter shopping streets, the Cathedral & hundreds of cafes & food outlets. Handy minimart 3 doors away. Our family of four had spacious interconnecting rooms. Great double glazing keeping most of the Hanoi street noise out. We visited in the peak of summer so the freezing air con made for a great place to retreat to each afternoon. The rooftop infinity pool was a favourite with the kids with a great bar & fabulous views all around. The front of house staff are approachable & helpful. The breakfast buffet was fresh, varied & delicious - we LOVED the complimentary iced condensed milk coffee - thanks beautiful restaurant staff. Thanks also to the excellent & meticulous housekeeping staff for ensuring such clean & comfortable surroundings. Five stars all round!!

Hanoi Old Quarter hotels are generally much more expensive than anywhere else we experienced in Vietnam.

My husband and I booked the Oriental Jade Hotel for our honeymoon and first ever visit to Hanoi. We weren't entirely sure of where a good location would be and also what the level of hotels were like there. Suffice to say, the Oriental Jade Hotel exceeded our expectations and was a big part of us having an amazing experience in Hanoi! Our room was so comfortable with a great view, the location of the hotel is fantastic - so close to the lake and to both the Old and French Quarter and the breakfast was brilliant! We will miss those avocado juices for breakfast every morning now. In addition to this, we booked a private tour through the hotel and we couldn't have made a better choice with that either. Our tour guide was knowledgeable, professional and showed us an amazing time to Ninh Binh, even giving us options to adjust the tour to our preferences on the day! All in all, a wonderful stay and we couldn't have asked for more.

In our opinion, there is nothing that we would change about our stay or that the hotel could've done better. We had such a lovely time there!