The hotel is ideally located: just one street behind the lake, right next to St Joseph Church, but in a quiet street (no noise at night – which seems unthinkable for a city as Hanoi, as bustling during the day). At the foot of the hotel, there are lovely cafes and restaurants, small shops. The area is perfect for staying right in the center of everything, but in peace and quiet. Everything can be done on foot from here. The hotel itself is very beautiful, well-maintained, and the staff at the reception (especially LISA who was so helpful, very professional, full of great advices and so sweet, and the doorman KEVIN who was absolutely charming) are very kind, helpful, and attentive. We arrived at the hotel at 10:30 am and although check-in is at 2:00 pm, the staff made sure we could access our room at 11:30 am already. We booked the St Joseph double room (on the 4th floor), and although the view of St Joseph Church is very limited, the tall green trees on the street rise right up to the large windows of the room, and it’s really very beautiful. In Hanoi, due to the very typical architecture of the narrow buildings, many hotels offer rooms without windows or overlooking an inner courtyard, but the Minerva Church Hotel offers large, beautiful windows! At night, there is no noise coming from the little street or even from the other rooms. The room and the bathroom with a bathtub are more than spacious and well-designed. The bedding is very comfortable. Tea, coffee, and bottled water are available for free, as well as a plate of fruit upon arrival. Very good buffet breakfast with a choice of everything ! We can only recommend this hotel from all points of view !

NOTHING ! It was just perfect !

We just spent ten days in Hanoi, staying at the Minerva Church Hotel. The property is stunning, and is perfectly located within the Old Quarter but without the road noise. The breakfasts include fresh, cooked, and baked goods, as well as a menu if you want to order something else. It's the staff here are what make the experience. Thomas, Sunny, and Lisa are the first point of contact and they are exceptional. Not only did they answer all our questions, they arranged for our laundry to be done at a great price and with a same day turnaround. When we wanted to do a day trip to Ninh Binh they organised the itinerary to see what we wanted, a driver, and a car. The price was astonishingly cheap, and the experience was perfect. Khai the doorman is brilliant. Not only does he open the doors when we are with line of sight of the hotel, he moves our luggage, delivers our clean laundry, and does all the maintenance work as needed. The housekeeping staff are fantastic, cleaning rooms, making beds, and changing towels every day. After ten days we feel like we are leaving family behind, and we are genuinely sad to say goodbye. If you want Hanoi to feel like home, Minerva is the place to stay.

The Minerva Church Hotel is a delightful haven nestled in the heart of Hanoi, offering a perfect base for exploring the city's rich history and vibrant culture. Its prime location is a standout feature, just a short stroll from iconic landmarks such as Hoàn Kiếm Lake and St. Joseph's Cathedral, making it incredibly convenient for sightseeing. The rooms are clean and comfortable, providing a cosy retreat after a busy day exploring the bustling streets of Hanoi. Everything is well-maintained, and the attention to cleanliness adds to the overall comfort of the stay. However, what truly sets this hotel apart is its exceptional staff. You are greeted cheerfully from the moment you arrive, and this warm hospitality continues throughout your stay. The staff's friendliness and attentiveness create a welcoming atmosphere that makes you feel right at home. Breakfast offers a variety of dishes to suit different tastes, providing a fresh and flavourful start to the day that leaves you satisfied and ready to explore.

There honestly wasn’t anything I didn’t like. Everything from the location to the staff and the facilities exceeded my expectations, making for an excellent stay.

The staff (Lisa, Sunny, Thomas and Khai as well as everyone else) are lovely - always helpful, friendly and attentive. The hotel is in walking distance of everything, including the lake. It is perfectly comfortable, clean and well-appointed with a lovely boutique decor. My room had a fantastic view of the street through large windows but was super quiet. It also had a great bath tub. Breakfast was great, with lots of options and the hot-stone massage at the spa was really excellent, the best I had in Vietnam - thank you. Minerva Church Hotel is a lovely, comfortable, quiet place to stay in the busy and fascinating city of Hanoi and I will recommend to anyone I know travelling to Hanoi, thanks again.

Location is very good--close to Hoan Kiem Lake and so many of the city's attractions. However, the staff are the hotel's greatest asset. Thomas is outstanding! He is very knowledgeable, efficient and caring. He arranged excursions for us that were perfect for our needs. Also Lisa and Sunny were terrific, and Kevin on the front door couldn't do enough for us. They all made us feel so welcome. Breakfast was lovely, and our room, although small, had everything we needed.

Nothing. We wish we could have stayed even longer.

The room was as pretty as the photos shown. It was spacious and comfortable, the bedroom was separated with the living room. The bathroom was spacious too. The room is located at the top floor (8/F) of the building. Elevator can only reach 7/F. Guests have to walk up and down one floor, but on the way can go to the balcony for the city lookout, looking at the beautiful Cathedral, very nice. The staff were so good to move up our luggage to our room. Plenty of sunshine in the whole room. The TV in the bedroom was bigger than many other hotel. There was another TV in the living room. Air-conditioners worked well. Lightings were sufficient in every corner of the room. A small balcony was attached in the living room, as it’s very hot during the period we visited. We seldom use it. May be it is nice to sit there during winter season. The Catholic Cathedral St Joseph is nearby, it’s peaceful to hear the bell rings. A very beautiful church, must visit. All staff are excellent, very caring and good manners. The Indian café at the G/F serves daily breakfast, besides the choices on the bench, guests were invited to pick a main course from the menu. I like their Vietnam Chicken Poh offered. 30% off for hotel guests to use their massage services. But you better make booking in advance to avoid waiting for the therapist. There has a small convenient store near the Cathedral (i.e. LHS of the hotel), there has a bigger convenient store just turn the corner of the street (i.e. RHS of the hotel), guests can find varieties of fresh fruits there. The hotel provides laundry services at a reasonable cost, bring to the front desk in the morning before going out, then the staff will send to your room in the evening.

The shower faucet was not fixed well, but the front desk staff arranged repairman to fix it soon. Not allow early check-in, need to pay extra fee.

I had an amazing stay at Minerva Church Hotel! The hotel is beautiful, clean, and perfectly located—close to everything yet calm and peaceful. From the moment I arrived, the experience was outstanding. Sunny gave me the warmest welcome and made me feel right at home from the very beginning. Her kindness and professionalism truly set the tone for my entire stay. Lisa was incredibly friendly and helpful throughout, always with a smile and ready to assist. And Thomas was fantastic—professional, knowledgeable, and always there when I needed something. Big thanks to the whole team for making my stay so special. I’ll definitely be back and will recommend this hotel to everyone I know!

The hotel is in the Old Quarter, near to the church. The street is super quiet at night and the room was great (as we arrived they were so kind and upgraded our room, with the AC already turned on, which was a great touch). The breakfast is great, with many options (even if you are not that much in Vietnamese food, you have enough continental options). The front desk people are so great and kind, will help you with everything (late checkout, transport from/to airport, etc). The rooms are decent sizes, spacious I would say, well equipped and really really clean. Great service and great experience overall!

Omg where to begin! Staff were beyond incredible. They were amazing and super helpful. Location was perfect too. Super close to everything, 5 min walk to literally anything but also for some reason a less chaotic street compared to a lot of other places I've seen! Have to say a special thanks to Lisa who helped me book the bus to Sapa and then was so kind to help with my change request on the return journey. I left the luggage at the hotel when I went to Sapa and Halong bay, they were so nice to accommodate all my request to put things in and out. Breakfast was good, room was sufficiently clean.

"A Truly Exceptional Stay!" From the moment we arrived at Minerva Hotel, it was clear that this was going to be a memorable experience. The check-in process was smooth and efficient, and the staff greeted us with a warm welcome, making us feel instantly at home. The room was nothing short of spectacular. It was spacious, beautifully designed, and spotlessly clean. The bed was incredibly comfortable, and the bathroom felt like a mini spa with high-end amenities and a rain shower. We also appreciated the thoughtful touches like fresh flowers and a welcome gift. The hotel's location couldn't have been better—just steps away from top attractions, yet tucked in a quiet area so we could enjoy some peace and relaxation when we returned. The on-site dining options were top-notch, with delicious food and excellent service. We especially loved the breakfast buffet, which had a wide variety of options, from fresh fruit to made-to-order dishes. What really stood out was the exceptional service throughout our stay. Every staff member, shout out to RORY, LISA, SUNNY and THOMAS, from the concierge to the housekeeping team, went above and beyond to ensure our comfort. They were always friendly, attentive, and eager to assist with any request, making us feel truly valued. In short, Minerva Hotel exceeded all of our expectations. Whether you're visiting for business or leisure, this hotel offers a perfect blend of luxury, comfort, and exceptional service. We can’t wait to return!