The location is perfect to walk around to nearby attraction and city center. Hotel staff very helpful and friendly..really appreciate it.

The room is smaller compare to the picture. Compact room for the price. I took executive premier room very small compare to other hotels. The shower is either too hot or cold...hard to adjust the water temperature. The breakfast is simple.

- Excellent customer service. Hani and the front of house staff are exceptionally friendly, welcoming, professional and helpful. We stayed a total of 6 nights (split up with a trip to Ninh Binh in between). The team assisted us with many questions throughout our stay, called businesses on our behalf when we didn't have a local mobile number, arranged transport and luggage storage etc. I was also impressed at the details they remembered about us! They must be dealing with hundreds of travellers at a time, but their attention to detail never wavered. - Location is amazing! So central within the Old Quarter. We were able to walk everywhere. Only took Grab occasionally for further destinations. - King size bed is huge and really comfortable mattress - Clean - Great water pressure/temperature - Breakfast buffet was decent

- More basin space/storage under the sink would be helpful. The bathroom size can be a bit squashy for 2 people. - Would love an alternative milk option with the breakfast buffet (one of oat, soy, almond)

The hotel is perfectly located within the old town and we explored almost all of our stops in Hanoi by walking. The service quality and the staff are outstanding, always super nice and helpful! Rooms are spacious and clean, beds very comfortable. Breakfast was good, variety lacked a litttle. This was made up by the fact that you can order freshly made eggs, pancakes or french toast. We also liked spending some time in the rooftop bar, especially in the early evening. Happy Hour prices are pretty good and you get some beautiful views of the city!

Laundry service was a little more expensive than average.

We picked the Sunline Central hotel because of its location and from reading the reviews. We have to say it didn't disappoint. The location in the heart of the old quarter close to the lake was brilliant as it meant we could walk to most places. Coffee shops and restaurants are also very close by. The room was lovely and well presented, and the bed was super comfortable. It was also very quiet considering it's central location. The breakfast was exceptional. Lots to choose from for all. From continental, western, and asian tastes, there is something for everyone. With different dishes each day. All the staff are extremely friendly and will try their best to make sure your stay is the best it can be. We stayed for seven nights, and we can't recommend the Sunline Central highly enough and wouldn't hesitate to stay there again if we ever come back to Hanoi. Don't miss out on a lovely experience.

We don't think there was anything we didn't like. It's an exceptional hotel in an exceptional location with exceptional staff.

Room is clean, bathroom shower has hot water and good pressure; liquid shampoo, conditioner and body wash available wooden floor; lamps on each side of bed; comfortable bed; room is mostly quiet - building blocks out most of the outside noise; breakfast is available from 6 am - 10; reception staff always greets us and is able to support our questions; so easy to walk to Hoan Kiem lake, find food and coffee; cute rooftop bar with cozy chairs and a great view; door to standing balcony opens; has sheer curtains and dark curtains; room is bright when curtains are open; only 4 rooms on each floor; 2 small bottles of water provided each day

Balcony is for looks only - not able to stand/sit on; view is only of building walls - can't see streets/activity below; breakfast is mostly savory choices, the French toast is not like Western French toast, no specialty coffees offered, the fresh fruit choice is slim with few unique fruits to the area; breakfast room is small and sometimes gets noisy; wooden floor in room is very scratched; room is small for the price paid; people sit to smoke right near steps up to hotel; no reusable water bottle refill

The location of Sunline hotel is excellent. It's on one of the quieter streets in the old quarter and just around the corner from Hoan Kiem Lake. It was an okay sized room but had a huge bed which was very comfortable. It had a big window to the outside which is sometimes a difficult feature to get in the cities of Vietnam. Everything was clean and we were very happy with the room overall. The breakfast had alot of options and although the eating area was not that big, we never had a problem finding seating when we went for breakfast. The staff was excellent and special mention goes out to Huni (Honey) who helps us booked day trips to Halong Bay and Ninh Binh which were fabulous. She was very helpful and the two day tours she booked us were excellent choices ---trust her suggestions. They also have a rooftop bar/sitting area that has a fantastic view ---it was just too cold when we were there unfortunately. We would stay here again as we really liked the location and the staff. We recommend this hotel!

This place was exactly what we needed for our four-day visit to Hanoi - and honestly, it exceeded our expectations. As travelers rather than tourists, we truly appreciate accommodations that offer great value for money while meeting our essential criteria: a very convenient yet quiet location to make the most of the city, impeccable cleanliness, a cozy interior design with smart use of space, a variety of breakfast options, and friendly staff. Sunline Central effortlessly checked all these boxes. A special mention goes to the lovely ladies who take care of the rooms - their dedication to cleanliness, which is so important to us, did not go unnoticed! We were also pleasantly surprised with a complimentary upgrade to a newly renovated executive twin room and loved the turquoise accents on the bed heads.

The only small detail we missed was hangers for the small towels in the bathroom—an easy fix that would add to the convenience.

This was a fabulous stay. I did not have high hopes for any hotel in Vietnam because many of the reviews were brutal. This hotel was wonderful for the price (mid-range). The location was great - close to Hoan Kiem Lake (about 1 minute!), in the old quarter and close to the night market. Lots of good restaurants around and within good walking distance to Train St and Hanoi Citadel. The staff were super friendly, very accomodating and helpful. The room was a decent size and the bed was HUGE! It is a firm bed (typical of Asia) which I love but is very much personal taste. The bathroom was a decent size, the water was hot and the shower had decent water pressure. The room was clean. Bottled water is provided every day. There is a rooftop bar which has a great view - couldn't go because of three straight days of rain in Hanoi but would be lovely in good weather. I would happily return - good rooms, good location, good staff.

The only negative is the size of the dining room - I generally had an early breakfast but there are times when the room fills up and space is limited. My only drawback!

Great location for someone who wants to discover Hanoi on foot. We saw everything we wanted and didn't even have to use taxi during our stay in Hanoi. Good restaurant selection along the busy street next to the hotel. The staff was great - they agreed to split our bill to make it easier for us to divide the expenses. The staff always greeted us happily and they even got us a cake since I was celebrating my birthday. The breakfast varies each day and you can also order eggs, pancakes, french toast and soup from the chef on top of the breakfast buffet. I recommend trying french toast with strawberry jam! The hotel has a rooftop bar with a great view to the city. I'm happy we decided to stay here :)

Water pressure in the shower wasn't good but that is pretty normal everywhere in Vietnam.

The location of the hotel is fantastic. We came back to stay again because we were really happy with the staff, especially Emma, that made everything to be a perfect vacation to our family. The staff was very nice to make sure we had the best time there, they even let us to do a late check out because of our late flight. They organized the tours and transfers when we needed. The breakfast was also delicious.

Fisrt room we stayed was great, big window and with lot of light. The one night stay we were in a room with a small window, smaller room and not much light. Since it was just one night stay, it wasnt the ideal, but it didnt bother much either.