The location is perfect to walk around to nearby attraction and city center. Hotel staff very helpful and friendly..really appreciate it.

The room is smaller compare to the picture. Compact room for the price. I took executive premier room very small compare to other hotels. The shower is either too hot or cold...hard to adjust the water temperature. The breakfast is simple.

Having lived in Chiang Mai, Thailand for nineteen years Hanoi is just a short 1.5 hour plane ride for us. We have been to Hanoi many times staying in both hotels and Airbnb's. This time we stayed at the Sunline and l honestly wish we had discovered it years ago. There is nothing that is not perfect about this hotel, the location is fantastic and you can walk to Hoan Kiem Lake in just a few minutes, a proper Vietnamese coffee shop, established 1946, is just outside the entrance and you are literally surrounded by shops and restaurants. Every member of staff from the guy who holds the door open through the reception staff, cleaners, waiters and bar staff were amazing. Breakfast was brilliant with a large selection of Western and Vietnamese dishes that changed pretty much every day. We will stay at this hotel every time we revisit Hanoi and you should too.

We did not like that we had to leave.

- Excellent customer service. Hani and the front of house staff are exceptionally friendly, welcoming, professional and helpful. We stayed a total of 6 nights (split up with a trip to Ninh Binh in between). The team assisted us with many questions throughout our stay, called businesses on our behalf when we didn't have a local mobile number, arranged transport and luggage storage etc. I was also impressed at the details they remembered about us! They must be dealing with hundreds of travellers at a time, but their attention to detail never wavered. - Location is amazing! So central within the Old Quarter. We were able to walk everywhere. Only took Grab occasionally for further destinations. - King size bed is huge and really comfortable mattress - Clean - Great water pressure/temperature - Breakfast buffet was decent

- More basin space/storage under the sink would be helpful. The bathroom size can be a bit squashy for 2 people. - Would love an alternative milk option with the breakfast buffet (one of oat, soy, almond)

- All the staff are incredibly helpful and friendly. Emma helped us with booking tours and travel which have been great. - It's a great location, pretty quiet street, and walking distance to several attractions and the old town - Good breakfast - The room was good, the enormous bed was great - Nice rooftop terrace

- The rooms are a little bit tired, but not bad at all, we were very happy - Some of the online photos have been edited with AI which is a bit misleading. The hotel is very nice, so it's a shame to reduce trust using edited images

The inhouse restaurant was a great bonus for breakfast each day and became our alarm clock to get downstairs for coffee and a varied selection of choices for breakfast. From croissants and toast to fully cooked breakfast both international and local with very attentive staff and extremely happy to assist. Always with a smile. Reception staff greeted us every day who could also advise on the area and helped locate transport to get to places of interest. The rooftop bar was excellent. Huu is an exceptional barman. The room was cleaned daily and the laundry service helped immensely. Our time there has meant a return visit is on the cards. we loved it all.

There was nothing I could fault with the Hotel, the staff , the price and the location.

We picked the Sunline Central hotel because of its location and from reading the reviews. We have to say it didn't disappoint. The location in the heart of the old quarter close to the lake was brilliant as it meant we could walk to most places. Coffee shops and restaurants are also very close by. The room was lovely and well presented, and the bed was super comfortable. It was also very quiet considering it's central location. The breakfast was exceptional. Lots to choose from for all. From continental, western, and asian tastes, there is something for everyone. With different dishes each day. All the staff are extremely friendly and will try their best to make sure your stay is the best it can be. We stayed for seven nights, and we can't recommend the Sunline Central highly enough and wouldn't hesitate to stay there again if we ever come back to Hanoi. Don't miss out on a lovely experience.

We don't think there was anything we didn't like. It's an exceptional hotel in an exceptional location with exceptional staff.

The hotel is perfectly located within the old town and we explored almost all of our stops in Hanoi by walking. The service quality and the staff are outstanding, always super nice and helpful! Rooms are spacious and clean, beds very comfortable. Breakfast was good, variety lacked a litttle. This was made up by the fact that you can order freshly made eggs, pancakes or french toast. We also liked spending some time in the rooftop bar, especially in the early evening. Happy Hour prices are pretty good and you get some beautiful views of the city!

Laundry service was a little more expensive than average.

Room is clean, bathroom shower has hot water and good pressure; liquid shampoo, conditioner and body wash available wooden floor; lamps on each side of bed; comfortable bed; room is mostly quiet - building blocks out most of the outside noise; breakfast is available from 6 am - 10; reception staff always greets us and is able to support our questions; so easy to walk to Hoan Kiem lake, find food and coffee; cute rooftop bar with cozy chairs and a great view; door to standing balcony opens; has sheer curtains and dark curtains; room is bright when curtains are open; only 4 rooms on each floor; 2 small bottles of water provided each day

Balcony is for looks only - not able to stand/sit on; view is only of building walls - can't see streets/activity below; breakfast is mostly savory choices, the French toast is not like Western French toast, no specialty coffees offered, the fresh fruit choice is slim with few unique fruits to the area; breakfast room is small and sometimes gets noisy; wooden floor in room is very scratched; room is small for the price paid; people sit to smoke right near steps up to hotel; no reusable water bottle refill

The location of Sunline hotel is excellent. It's on one of the quieter streets in the old quarter and just around the corner from Hoan Kiem Lake. It was an okay sized room but had a huge bed which was very comfortable. It had a big window to the outside which is sometimes a difficult feature to get in the cities of Vietnam. Everything was clean and we were very happy with the room overall. The breakfast had alot of options and although the eating area was not that big, we never had a problem finding seating when we went for breakfast. The staff was excellent and special mention goes out to Huni (Honey) who helps us booked day trips to Halong Bay and Ninh Binh which were fabulous. She was very helpful and the two day tours she booked us were excellent choices ---trust her suggestions. They also have a rooftop bar/sitting area that has a fantastic view ---it was just too cold when we were there unfortunately. We would stay here again as we really liked the location and the staff. We recommend this hotel!

We stayed for 2 nights on arrival to Vietnam. The location is perfect, a vibrant place and very central to the lake and old quarter and opposite 4 P’s - yum! We had a very good sleep, the bed was comfy and room was clean and no Hanoi city noise at all so it was peaceful. All the staff are very friendly and helpful and always smiling and happy to help. It was good value for money as we got an off season deal.

From photos, we expected the hotel would be bigger and a little higher quality, its closer to average in ambience and design. The room is slightly tired, it could do with some small renovations. The balcony isn’t really a balcony as there was no space to sit outside, there is only a railing when you open the doors. You can hear a lot in the room from the corridor and we had some noisy neighbours. There’s sometimes a food smell in the lift and lobby from the restaurant on lower ground, the restaurant atmosphere and breakfast could be better, the rooftop was nice but small and not really set up during the day with staff.