The location is really good. There are supermarket, 24/7 stores, cafe, pizza, local restaurant, clothes, souvenir store, Hoan Kiem lake .. etc all nearby. Their staffs are friendly and helpful. I hadn’t prepare for anything about Hanoi before arrival. While check in at their hotel, their staff have a list of things to do, places to go and a map for me, with some orientation as well. Each night while I came back to my room, there must be a little pouch hanging on the door knob. Inside the pouch was some chocolate and a note. The message on the note was heart warming stuff.

Its all good and the price is right.

My friend and I got the Executive Twin room which was much bigger than expected! There was a lovely chair and table to sit and journal in the morning. We also had a window that opened to the street view but it was not a problem, we are in the Old Quarter which is bustling with activity, so we expected it to be noisy. The location was perfect! Henry at front desk told us about some great areas to go see and then the Trainee Eira was amazing! She was so friendly, helpful and such a joy to have conversations with! She even spoke to us in Chinese when she realized that we live in China! Breakfast was extremely filling. There was a big spread and many options of fruits to choose from and there was an a la carte menu to make more selections if desired. Really no complaints about the breakfast!

Nothing much, the carpet in the hallway could do with a shampoo to spruce up the place, perhaps the only thing that I would complain about, but everything was lovely.

Conveniently located in the old town with plenty of restaurants and cafés nearby. We arrived on a weekend and found the Dong Xuan night market five minute walk from the hotel with plenty of souvenirs and gifts items. The beer street on Ta Hien another five minute walk from the hotel has many pubs and cafes. The hotel staff were exceptional, they were friendly and very helpful. Kim at the reception arranged a day trip to climb Hang Mua Mountain and visit the Bai Dinh temple which was great. The family room was large and modern. We had an excellent holiday.

The staff is amazing, on reception you can expect kindness and warm all the time. Eira even gifted us Vietnamese snacks before going to the airport on a super late night when all was closed and our opportunities to have dinner were 0. Every night they put chocolate coins and good wishes for the day. Really, what an amazing staff. Congrats, it is the gem of the hotel.

Great breakfast, eggs and small pancakes made to order plus everything else displayed. Staff awesome, took time to explain everything and so helpful. Location perfect, short walk to everything.

Most streets very hard to walk on as all sidewalks blocked by hundreds of scooters and mini food activities.

Great location with everything on the doorstep, and the staff couldn't do enough to ensure everything for our trip ran smoothly.

Service attitude and soundproofing effectiveness.

The hairdryer easily overheats and stops functioning, causing long-haired women unable to dry their hair.The room rate does not correspond to the hardware facilities provided.

Beautiful hotel with fantastic staff and great location. Breakfast was very good

Couldn't fault anything stay was perfect.

Friendly helpful staff, good value for money massages and great location

Nothing

Nice big room with opening windows. Comfortable large bed. Wooden floors. Nice breakfast daily.

The fridge wasn’t cold and made a loud noise. Has to disconnect it