I recently had the pleasure of staying at a lovely hotel in Hanoi for just one night, and I can confidently say that I'd book again without hesitation on my next visit. The modern decor throughout the hotel was truly impressive, creating a warm and inviting atmosphere that made me feel right at home. The staff were incredibly helpful and friendly, going above and beyond to ensure my stay was comfortable. From the moment I arrived, they greeted me with warm smiles and were eager to assist with any inquiries I had about the area or my stay. The rooms were a good size, providing ample space to relax after a day of exploring the city. The cleanliness and attention to detail were evident, and I appreciated the thoughtful amenities provided. Overall, my brief stay was a delightful experience, and I wholeheartedly recommend this hotel to anyone visiting Hanoi. I look forward to returning and enjoying another stay in this charming establishment!

The water pressure was not great in the shower but it did not really impact our stay

We had a wonderful stay at Hotel du Lac Hanoi, and cannot recommend it enough! The staff truly made our experience exceptional. They were incredibly helpful, going above and beyond to ensure everything was perfect - from giving us restaurant recommendations to booking cabs for us. Everyone was so pleasant and always smiling, which created such a warm and welcoming atmosphere and genuinely made a difference. The rooms were spotless, and the breakfast was excellent with a great variety of options (grilled basa!) to start the day. However, what stood out most was the incredible staff and the authenticity to their hospitality. Special thanks to Chloe, Emma, Amelia (we hope we got the name right!) and everyone else whose names we couldn’t see. You all made our stay unforgettable. Thank you for such a memorable experience! I will definitely be back. Let me know if you’d like any tweaks!

Every stuff is friendly and look after each customer. I was sick when I stayed in there, the guy explained where is pharmacy and the lady make me ginger tea for me. Welcome drink also was good for tired flight. They have taxi service as well. Driver is safety driving and very gentle. It’s better ask this service who go to Vietnam first time. Room cleaning is very quick and beautiful. when I had breakfast, they already done everything. Breakfast is buffet and also enough food and half of food was changed every day. They can make each order also. Vietnamese food and continental breakfast. Recommend 10/10!!

This is a real 4-star hotel experience, tea as you check in, incredibly courteous and acted as guides for the local area. The bedroom was spotless, the breakfast was *amazing* and felt lucky to have found this place off a reddit comment. I heard they are opening more sister hotels in other areas and I will be looking for them in my travels. We also used their massage services and it was great, would do again.

I didn't really have any complaints, smallest of comments we used their laundry service, and a couple clothes came back not completely clean, and a note that it is much cheaper tlto do more laundry than less. First load was over 3kg and cost half the price of a load that was 1.5kg (which is priced per item rather than per weight).

Exceptional Stay in Hanoi’s Old Quarter – Highly Recommend! This hotel truly exceeded all my expectations! Its prime location in the Old Quarter made exploring Hanoi’s vibrant streets effortless, with shops, cafes, and attractions just steps away. I was pleasantly surprised with a room upgrade to the top floor—the space was incredibly spacious, clean, and comfortable. But the real highlight was the skybar! The rooftop offers breathtaking views of Hanoi, especially at sunset, bartenders and cocktails were fantastic. The staff went above and beyond always friendly, attentive, and eager to help with any request. Their hospitality made my stay even more enjoyable. The breakfast? One of the best I’ve had at any hotel! A perfect mix of Western and Asian options, plus daily specials that kept every morning exciting. Many reviewers praised this hotel online, and now I understand why. If you’re visiting Hanoi, don’t hesitate book here! You won’t be disappointed. I’d gladly stay again!

The old quarter in Hanoi is vibrant so you can expect it to be loud at times. Though I didn't experience any noise from my large room on the 12th floor towards the rear of the hotel. There were some electrical issues in my room, but the staff comp'd me a drink from the bar. I was also so busy exploring the city I wasn't in the room much to begin with.

I recently stayed at this hotel for my mum's birthday, and it was a fantastic experience! The location is unbeatable — right in the heart of the city, making it easy to explore nearby attractions. The rooftop bar was an absolute highlight — the views are stunning, and it was the perfect spot to unwind after a day of sightseeing. The staff went above and beyond to make mum’s birthday special. They set up our room beautifully, which made the stay even more memorable. We felt so welcomed and cared for throughout our time there. A huge bonus was that they allowed us to leave our bags overnight while we went on a Halong Bay cruise. It made the logistics of the trip so much easier. Overall, the service, location, and amenities exceeded our expectations. Highly recommend it for anyone visiting the area!

I had the pleasure of staying at this wonderful hotel, and I can only share positive experiences. The location is simply excellent – central yet quiet, making it perfect for relaxation and exploration. The breakfast was a definite highlight: a diverse selection, freshly prepared, and of the highest quality. The perfect start to the day! I especially want to emphasize the outstanding service. The staff was incredibly friendly, attentive, and always eager to make my stay as pleasant as possible. I felt completely at ease and can highly recommend this hotel. I will definitely stay here again!

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Absolutely beautiful hotel, facilities and rooftop bar. The staff were incredibly friendly, outgoing and above and beyond helpful. Even beyond our stay when we had issues with a tour company, we went back to the hotel and they helped us with everything and we’re incredibly hospitable even days after we had checked out - primarily Frankie & Chloe. During our stay, the staff were all so very welcoming and the rooms were comfortable and clean! We highly recommend this hotel to anyone and WILL be staying here on all of our future trips to Hanoi.

Nothing not to like.

Largely clean rooms, good facilities, largely quiet. Service was very good and staff were helpful with providing advice and helping to book cars. Breakfast is also quite solid, but not too 'Vietnamese', except pho (decent) and Bun Cha (average).

Toilets have a tendency to get blocked, even if you don't flush toilet paper. Cleaning isn't super super thorough, we did find a pair of underwear leftover in the room. Some noise gets through the door.

Reception with its warm cinnamon/ginger/lemon grass tea was a great start. Ken took time explained the facilities/services as well as Hanoi. Breakfast with the ala carte menu gave a good spread and a cozy space with attentive staff Kylie & Amelia & male colleagues. The spacious room was quiet, even had a letter fr the GM to inform us about the renovations/noise of the neighbouring pty which only happened during daytime. The location is accessible to all attractions & F&B yet quiet. Clean rooms & welcome tray of fresh fruits. Efficient lift. Also compliment Louis for recommending a bakery & friendly staff Lily and the bellhops. Great experience.