The staff. From Reception to Cleaning. Such lovely people and service!

Although the room was for 3 people, it was a little small but still very nice. There was also no gym. Having said this, the front staff offered help with finding a gym as well as a hairdresser!

This hotel is exceptional, and one of my favorite places I have ever stayed. The hotel is beautiful and perfectly located for exploring Hanoi. The breakfast is delicious too. But what really makes the hotel special are the people who work here. Everyone is so kind and welcoming. From the moment you first walk in, you are greeted and given tea, fruit, and warm hand towels while you check in. At breakfast, there is always someone checking in to make sure you have enough coffee or tea. Each time we walked through the lobby, we said hello or stopped to have a nice conversation with someone. We also got amazing restaurant recommendations! The employees here really think of everything and make you feel so taken care of. We’d like to especially thank Jennie and Mr. Tam! We hope to come back someday.

This is an excellent place to stay in HaNoi. The location is excellent, the staff extremely friendly and helpful special Jennie and Julia at the front desk and Trang in the restaurant. Always there with a smile and an answer to our numerous questions. Very clean, well appointed and the housekeeping staff very responsive and prompt. Would definitely stay here when visiting HaNoi again

Nothing

Superb location, extremely convenient and you can walk to anywhere. Professional, helpful and warm reception from the staff. Orientation on where to eat and shop were useful and the recommendations on food was spot on. Bed was comfy and the breakfast spread was a delightful surprise. Shout out to Steve for going the extra mile. We were very lucky to have him on arrival and departure. On departure, Steve helped us called a Grab. The roads were closed and the Grab was unable to reach us. Steve offered to walk us out to meet the Grab.

The shower aren’t great but acceptable.

What makes the stay here is the staff. Yes, the location is fantastic—it's one block away from Hoan Kiem Lake. Yes, the bed is comfortable (even if the room is a bit dated). Yes the breakfast selection was plenty enough for a hotel of this size. (How can buffet pho be thst good?) But what really stuck with me is the service. Check in was done personally at the seats. Reception was happy to address my questions. They went out of their way to get me on a tour the next morning even when I asked at midnight. They took care of my luggage and refrigirated goods when I checked out and went for a day tour; they even offered to let me shower when I came back in the evening even if I've already checked out. I'd like to remember and thank them all by name but I forget. Nonetheless, a big kudos to the team.

The facility is a bit dated and it does show in the guestroom. But that's OK because it didn't offset my comfort.

This hotel was in a fantastic location, on a quieter street with great bars and cafes. We could walk everywhere we wanted to go and found this convenience a great benefit. The hotel was very clean, and the beds were very comfortable. The breakfast was great! The best thing about his hotel was the staff. They were so kind and helpful. We appreciated Steve's care and attention that above and beyond. Would definitely recommend this hotel!

The hotel offers a great, refreshing welcome drink upon arrival. It's conveniently located near Hoàn Kiếm Lake, making it easy to explore the area on foot. There are two marts just behind the street, and Pizza 4P is right down the road. While the breakfast selection is limited, it's more than enough for a filling and healthy start to the day. The bathroom is spacious and features a dry and wet separation design. The water pressure is strong, making for a great shower experience.

Since the bathroom is quite large, the space for the bed area is limited. I booked a Executive Triple Room , but it's difficult to open three medium-sized suitcases without blocking the space. The window faces the back of another building, which is common in Hanoi for rooms with windows, but I wish this had been mentioned before booking. It would be helpful if this information were included in the room description. There’s only one plug near the queen bed and one in the bathroom. It would be better to have more outlets available for convenience.

We used Scent Premium as a base. This was our first hotel in Hanoi, and we returned here after the loop, after Sapa and again when we returned from a cruise on Halong Bay. The service was outstanding! The employees go above and beyond to make each stay perfect. We had the opportunity to try 4 different rooms. The smaller room was a bit too small, but the others were great. The breakfast was also exceptional with both local and European options. Flora, at reception, was outstanding!

Nothing really, apart from a smaller room we had for 1 night as they didn't have anything else available. However they compensated us with a huge room when we returned.

What I love the most was the staff. ALL STAFF ARE EXCEPTIONAL AND NICE. very accommodating and goes above and beyond for their guests. I want to mention Steve, he assisted us really well and very understanding and recommends tips for us first time tourists in Hanoi 🙏🏻. The place is perfect because it's near night market but the only downside is that when the night market starts, the roads are closed and you cannot grab car from the hotel and have to walk a really short distance to the main road, but it's not a deal breaker. We got the family room, very spacious and so clean, the bathroom is spacious as well. Good choice for a family of 4. I HIGHLY RECOMMEND THIS PLACE, it's not as cheap as the other boutique hotels of course but you'll for sure get your money's worth.

The spa needs a little improvement but again, not a deal breaker.

I had a wonderful stay at Scene Premium Hotel. The service was truly outstanding — the staff went above and beyond to make my experience special. When they learned that I wanted to rent an Ao Dai for my half-day tour, they kindly offered to lend me one, along with beautiful hair accessories to complete the look. It was such a thoughtful gesture that made my Hanoi experience even more memorable. A special thank you to Anna at the front desk for her warmth, attentiveness, and genuine hospitality. She truly embodies what excellent service means. I highly recommend Scene Premium Hotel to anyone visiting Hanoi — you’ll be well taken care of here!

The only minor downside was that the soundproofing could be improved, as I could sometimes hear neighbouring rooms. Also, when the road is closed, taxis can’t drive directly to the hotel, but it’s just a short two-minute walk away.