Great neighbourghood around the cathedral, hotel located in a small street behing busy and noisy streets Big room with balcony Very Good breakfast

I was upgraded in a family room for 4 people, unneccessary. Being alone it would have been better to upgrade me in a more comfortable room rather than a bigger room.. However it would be unfair to complain for an upgrade... Staff a bit pushy for excusions and hotel rating...

We stayed here for around a week and had a lovely time. We only booked for a few days initially, but we decided to extend after we arrived. Its super close to St Joseph's and there are plenty of restaurants and shops around the hotel. The hotel itself is in a lovely quiet side street, whilst still be very central. The room was clean and comfortable and the staff were so helpful and friendly. We always had hot water and the housekeeping was good. Breakfast had several options and the reception team were so helpful. We left something there when we checked out and they were so helpful sending it to Malaysia for us. We didn't use the service, but the reception team can also arrange tours for you if needed.

The only reason I gave 9 instead of 10 is that there was some work being done when we were there, which meant there was a bit of banging during the afternoons. This wouldn't bother some people, but we have young kids who nap, so it affected their routine a bit.

This is my third stay at this property, and I will keep returning because of the staff- they are like a second family away from home! They go above and beyond to make sure all your needs are met and more. The daily breakfast is 10/10, and has a lot of variety each day. The beds are comfy and the showers are hot, and the location cannot be beat. The staff gladly arranges transport or activities as needed.

Nothing!

Boutique hotel near Old Quarter, good location. Breakfast is quite delicious. Room and bathroom was spacious for 4 of us. Location near the popular Cathedral & plenty of eateries nearby. They provide Hanoi tour, which I appreciate so much. I registered for City Tour, Ninh Binh & Ha Long Bay Tour. Their staffs were very caring, helpful, informative and they speak english well. Special thanks to Mr Dong, Mr Brian & Ms Rose.

too many stairs and too narrow space at entrance and breakfast lounge area with short ceilings and less varieties of breakfast food available. the room door need to be upgraded as our key caught in the lock few times & unable to unlock.

Enjoyed the stay. Unique double room , 2 beds separated by a partition for 3rd bed . Both partition had its own AC, TV . It was like a small room within a room. Location in alley, not accessible by taxi, but staff picks and drop your luggage. Good but limited and repeated breakfast spread. We asked for sandwiches and fruits boxes as our departure was early in the morning, they provided. Booked Halong Bay and Ninh binh tours through them. Suggest doing Halong Bay tour first then Ninh Binh.

Nothing except a 3% was charged by hotel on room booking amount, paid by international debit card. Not sure this is a normal.

We stayed in this hotel during our recent stay in Hà Nội, it is tucked down a small alley away from the madness of the old quarter. It is perfectly located and within walking distance of the many Hà Nội sights. The room was more than sufficient for our needs during our short stay. The staff in this hotel are first class, they are super friendly and go the extra mile to help you out and be of assistance. One night we returned to our room around 20.30 to find that we had a burst hose leading to the toilet and water pouring all over the floor. The staff were onto the problem and it was resolved within an hour by calling out their technician and everything was cleaned up super quick- great service. This is a good hotel but the staff make it a great hotel.

Breakfast was not very good and felt a bit chaotic due to the space limitations. I appreciate that the hotel can do nothing about this but the hotel is located very close to Hà Nội cathedral and we had a room looking onto the rear of the church. Unfortunately the cathedral rings its bells every 15 minutes from about 0500 to 2200. You get used to it but it can be a bit annoying.

Amazing stay the entire time hotel is In a amazing location next to the old colonial cathedral. Breakfast is included and has both continental and Asian food (hot and cold) on offer. The hotel manager and staff were very nice and welcoming I'd have to say thank you to Mr Tom, Mr Brian, Mr Harry and Mr Dong for making my stay the best I've ever had.

The hotel wasn't quite what I expected, with the rooms more dressed in the photos. However it was wonderful. I've seen some negative reviews re the rooms and both myself and my friend stayed in the interconnected hotel. There are a few hotels on one side of the street you have the star grand and another is attached. Both rooms were clean and very comfortable. It was a quiet location which meant we slept well. The staff do try to sell you trips but why not?! Buy them if you wish,we did and it saved us searching around plus we enjoyed them. Kimmie also suggested a way to Ninh Bin for us, going on a trip and then being dropped at our next hotel. This worked out perfectly. She also booked us the overnight train to Hue, booking a VIP room for 2. Excellent customer service. Thank you.

Breakfast wasn't as good as in some other hotels but that's a personal preference. There was lots to select, but it would have been nice to have someone who cooked eggs for you as we had in previous hotels. Just a suggestion.

It was a really nice place to live in. The staff was really helpfull and nice. The bed was a little hard for my partner but they tried to make it softer. The breakfast was great. They changed some dishes every day whitch made it fun to see what kind of dish it would be that have changed. It was close to the Old town and you could grab a taxi just few meters from where the hotel were. We lived in 8th floor and you could not hear a lot of sound. The only sound you could hear was around 8 o´clock in the morning. It was music that just lasted for 5 minutes or so. You got a welcome drink and fruit on your arrival. You could also leave your luggage after you checked out if you had a late flight. And you could borrow a towel if you wanted to take a shower before going to the airport, free of charge. The room was really good and it was clean. They cleanded the room every day.

The only thing was the bed. It was a little hard if you are not used to beds that doesn´t have slatted base for beds. But if you are not sensitive then the bed is good.

The hotel is right near the cathedral, so central enough to walk to the lake and around the old quarter, but reasonably quiet. The staff were so helpful and lovely, Brian helped me to plan some tours prior to arriving via email and every little detail was taken care of for us! Even after we had checked out, they welcomed us back to freshen up between heading off for other towns such as Sapa, Ninh Binh and Halong Bay. Each time we came and went, the staff were friendly and offered excellent advice. Thank you to all the staff for making our stay so wonderful! The rooms were comfortable and spacious, with comfy beds. Great breakfast on offer if you want to eat in.

There was nothing we didn’t like here.