Cahn the Manager shows great leadership to his staff. Ha was a loveky receptionist when at the front desk and Thien could not have been helpful - always doing jobs for you and always smiling. Ha was the same - always smiling. I believe this is because their manager modelled this very good practice. This is not a common practice in the west. The hotel was exacty as marketed UNLIKE the Ramada in Hong Kong (which was the idurect opposite of the photos shown and the Marketing used!!!!!) It was spotlessly clean and earned every day The staff were friendly and helpful and always respectful. I will go back again but highly recommend it.

Nothing

Nice clean fairly newly renovated hotel in ideal spot in Old quarter. There is now an elevator, and there are bath tubs in rooms. I was on the fifth floor with a window view and stayed an extra week because I was happy there. Decent value as it's a little pricy in the old Quarter for SE Asia. Near the cathedral which I think is the very best micro-area.

I had to have the bathroom cleaned again when I first arrived as there was gross hair all over the floor but after that they came in and tidied up every day and it is generally very clean. No grime in the corners as you get in some places.

The owner was very accommodating. He took all our luggages to our room and gave us a box of biscuits for our children. He's very responsive to our questions/messages in the app and arranged a taxi to pick us up at the airport (separate payment). The room was spacious for six people. It's simple but very clean and smelled good. It has all the basic things you need for a comfortable stay. There's an elevator as well which is nice; and the hotel is conveniently located near restaurants, spas and some places of interest. It's not noisy so we were able to sleep well.

There weren't electric blankets (heater) or portable heaters available; but the owner kindly lent us more blankets.

Great location. It’s close to the lake, many good restaurants and good shops yet stays in a very quiet neighborhood without much street noise at night (which happens quite rarely in the Old Quarter based on our experience staying there several times at different properties). The hotel is clean, staff is welcoming and helpful.

The shower’s hot/cold setting is a bit tricky to get used to. Wifi on the higher-up floor isn’t always working.

The rates are relatively affordable considering the location is very near to everything. The reception staff is very helpful and easy to communicate as they can speak english which is a plus factor.

Not a big issue. we are actually located at the 7th floor while the elevator is up to 6th floor only but then the construction is ongoing. anyway, the place as a whole is good to stay. Nothing to complain

We loved everything about our stay at the queens hotel! It is perfectly situated on a bustling street. The staff are very helpful and friendly when walking in and out of the hotel. The rooms and clean and quiet, which is brilliant despite the busy location. Thanks for a great stay!

Nothing we loved our stay at the queens hotel.

We book a family room and got the biggest room in our stay in Vietnam, a double and three singles, clean and modern. Staff were very helpful and location in excellent should be rated higher. St Joseph cathedral, Hoan Kiem lake right on your doorstep.

Not completely sound proof but didn’t bother us wasn’t too loud just usual hustle and bustle of a city

Extremely nice and helpful staff that supported us with booking transportation to halong bay and to the airport. The lady at the reception even got up at 4:30 AM to bring us to the driver to the airport.

The rooms are quite simple and our tap and bathtub were leaking water but otherwise everything was fine!

The room was really nice, spacious, aesthetically pleasing, clean and with comfortable beds. All of the staff were friendly, accommodating and really made an effort to securing a pleasant stay. This is definitely a place I would like to return to. It’s only rated a two star hotel, in my opinion it rates much higher

I liked everything

Lovely modern hotel with everything you need and friendly helpful staff.lots of places to eat and have coffee around and in a good location

The room was right next to the lift and stairwell, making it noisey at night and early in the morning