The views of the sea were amazing . We got an upgrade to an even better room (they gave a 160 m2 room !!!). The staff was very accommodating and provided a personal service, offered recommendations for restaurants and even booked for us . It was my birthday and they had organized a cake and a nice surprise. The spa was excellent (and so were the massages ). Breakfast was very good too. Although the hotel is about 25’minutes from Hoi An centre , the hotel provides very convenient shuttle bus service . It is a very modern hotel and I would have usually booked a boutique hotel in Hoi An, but I don’t regret it . It was an amazing experience.

I liked everything

Usually not one for resorts however this was truly an amazing hotel with so much to offer. We originally booked for one night as a luxury end to our stay in Hoi An till we moved on to the next place however we changed our flights to stay an extra night as we wanted to make the most of all the beautiful facilities to the hotel and to our surprise the staff upgraded us to the exec suite which was beautiful. They decorated the bed and made a lovely cake as it was my birthday. Level of detail to the hotel from the furniture of all spaces, to the tech in the rooms was amazing and what made the stay even better was the staff, they were all so helpful and accommodating a few stand out people are: Tina and daisy at front of house, Sunny and the team at breakfast, Vuong and the team at beach nox, Hung and the lifeguard team. We would definitely recommend this resort

Nothing it was amazing however very minor thing I would increase the amount of shuttles they have to and from the airport/old town

Upon check in Anh & Daisy were very helpful & accommodating. We arrived early & they were more than willing to allow us an early check in. Our room was an Ocean View Deluxe Suite King on the 13th floor. The staff had decorated our room & gave us a delicious cake for our anniversary which was just such a beautiful touch. The room was very spacious, with a walk in wardrobe, 2 toilets, a large bathroom with a bath & double hand basins, bedroom, lounge room & balcony. The housekeeping staff do a very thorough job of cleaning the room & also come back for a turn down service later in the day. We found the bed a little firm for our liking, this was quickly rectified with a mattress topper. During our 4 night stay, we dined at several of the restaurants on site. They were all excellent, including the breakfast offering, which would have to be the best hotel breakfast we have experienced in our travels. The grounds & gardens are beautifully maintained & lovely to walk amongst & look out upon. There are several pools, however we spent most of our time at the infinity pool on the 16th floor, as it was a little cooler up there due to the breeze. The pool attendant & also the lifeguard at the beach, would even lay the towel out on our sun loungers. We made use of the well equipped Gym, which also has a beautiful view of the beach. The hotel offers a complimentary shuttle into Hoi An, however we didn’t make use of it, as we wanted to make the most of the hotel & facilities whilst we were there, including the beach. We were very sad to be checking out today to continue our travels, we would have stayed longer if we could have. I can’t imagine a property being more perfect, the absolute highlight though, was the staff. Every staff member we encountered greeted us with a smile & a Xin Chao & couldn’t do enough to help us.

My wife and I didn't have high expectations - perhaps due to our disappointments at different hotels in the region (we are based in Singapore, and we are sick of high prices and low-quality service in Singapore!). Not only our suite room was superb in terms of value for money, but we were literally blown away by the great service of the staff and how the hotel area (beach) was amazing to explore. We were there in mid-March, and the hotel area had amazing weather with a nice breeze. We initially thought Hoian generally had great weather, but we realized the downtown area was not the case when we visited Hoian downtown. Hence, we spent the next 3 days in the hotel area without wanting to visit downtown. Do note that I heard it gets quite hot and humid from June to August, and it's a rainfall season from November to Jan/Feb. Thus, March - early June would be amazing to stay there.

Most hotel staff do not speak English well. You can communicate basic things, but you will face some challenges if you have to explain yourself. I know this is a common problem in Vietnam, but it would be great if most staff could speak English well since it's a 5-star hotel. But I'd like to emphasize that the staff are amazingly kind!

I loved the room itself, and the whole facility. The design and the quality of the fixtures in the room make this place very high end and special. It rained while we were there and we were cooped up inside most the time. But we didn't mind! It was a delight.

The restaurant faire could be improved a bit. Other than the wonderful Chinese restaurant called YUE, which was gorgeous and delicious, the rest was a bit lacking. That said, I still want to go back to this place. Very special.

Hoiana Suites Hotel exceeds all expectations and is a peaceful place. The service was (almost) impeccable: from the friendly and warm welcome to the farewell after eight nights. The Deluxe Ocean View Suite was beautiful and spacious with a fantastic view of the garden and the ocean. It had a beautiful and large balcony with lounge chairs, a bathroom with tub and shower, walk-in closet and living room with bar. Super friendly staff wherever you go. Breakfast was fresh and sufficient, but in a hotel of this league you would probably expect a richer selection. And absolutely must mention the gym, which was super bright, well equipped and from the 16th floor offered a 240 degree view of the surrounding area and the ocean. The hotel is located about 15 min drive south of Hoi An, but on weekends (Friday-Sunday) a transfer was offered to the city center (expected to be extended to weekdays as well). Special thanks to Katie, Minnie and Duc for your efforts during my stay. Thanks to Nicole for the delicious farewell negroni and to Jimmy for his open ear for guest feedback.

The towel service at the pool was slow, or partially non-existent.

The rooms where lovely and spacious. The staff where all very helpful and went out of their way to help in any way they can. The pool was amazing, very relaxing. We will definitely stay at this property again. Short taxi journey into Hoi An old town.

There was nothing we didn't like at this hotel.

The executive sea view king suites are spacious and well appointed, with a pleasing fit out. The balcony affords a beautiful view of the ocean (at least from the 15th floor). The pool area on level 16 is a treasure - I was lucky enough to practically have it all to myself. A range of restaurants in the hotel catering to various tastes. 24 hour room service. Professional and courteous staff.

Nitpicking, but the "semi automatic" door was annoying, as you have to wrestle it closed all the time. Lighting is confusing - so many buttons in so many room, I was itching for an "all lights off" button by the bed. Mirrors are in odd places. Exorbitant prices for mini bar, even by hotel standards - more expensive than my home country of Australia. A significant distance from Hoi An old town, and not readily serviced by Grab (equivalent to uber), so expect to pay taxi prices. It's a maze of buildings and not easy for some drivers to find you. I didn't realise it was a casino, so if you have an ethical problem with casinos keep this in mind.

Truly one of the best resorts I've ever been to. Could easily spend days without thinking of going outside the resort area. Really enjoyed chilling around. Highly recommended.

Some restaurants of the Nox Beach Club were closed, and it wasn't mentioned ahead on any of the resort resources.

Everything! We had an ocean view room which was huge, it had a super comfortable bed and separate bath and shower. The infinity pool overlooking the sea was amazing and the breakfast was delicious. We were celebrating a birthday and the staff went above and beyond to make the day special (e.g. cakes, decorations in the room)!