Rooms, comfy beds

With exception of the breakfast, which is good, the restaurant is below what I expected from Holiday Inn. 1st time, I ordered a Rump steak and got a T bone steak, which was so tough that I left 3/4 of it and went to another restaurant in town. 2nd, I again ordered a Rump steak, but this was too tough to eat. My colleague ordered noodles, which were drowned in Soya sauce and was left uneaten. We paid the full bill both times and had to go to other restaurants to have decent meal. Pity because, otherwise, it is a comfy hotel

The staff at the hotel was amazing! so kind and ready to assist. Have never experienced anything like this

The WIFI was not working and I got another passport to use.. it worked, but again, had to ask for the alternative password when I was working on my laptop. The breakfast was fine - but the restaurant area where the breakfast is too little. I had to share a small table with a stranger and would prefer to have my privacy for breakfast

The location is very ideal and being right next to the Intercontinental made it very easy to attend my business meetings. The staff were friendly and very helpful. Their flexibility to assist was appreciated.

During my booking, airport transfer was reflected as being inclusive only to realise later that it wasn't.

Almost everything. I can’t think of anything that even bothered me. Pretty close to perfect. If you are a couple then holiday inn should pretty much beat or match your expectations by a mile.

I wish I came here with a significant other and not my dad. But this isn’t their fault. We wish there were twin beds in holiday inn. At almost half a thousand dollars for two nights it’s a wee bit expensive but it was a much needed break. Also I prefer bidet showers over wiping but that’s a personal preference that I can’t hold against holiday inn as this is a wiping country.

Breakfast was ok - omelet chef was very good. Nice to get flat white coffees with breakfast made by the barrista.

The only sports channel I wanted to watch was the motor sports for F1 and Moto GP. Channel continuously froze - like after 1-2 min. Sometimes changing channels worked sometimes not. Was very frustrating and not on other channels such as the golf channel.

We loved everything about this hotel. Everything is fresh, clean and new. The rooms had everything we needed in them, including an iron and ironing board. Also had lots of plugs and USBs for us to use. The bed and bedding was super comfortable--we really like how they invested money in having more higher end bedding and great beds. The breakfast offered so many great and delicious options for everyone--likely one of the best breakfasts we've ever had in a hotel in Lusaka. We even ate mutiple dinners in the restaurant--all was good. The front desk staff and restaurant staff were very friendly and accommodating. This is our new favorite hotel in Lusaka...hopefully they won't raise the price too much for us to enjoy it again in the future.

It was all great!

The amount on booking.com is the exact amount you pay. You pay a deposit of $40 which is returned after checking out. I liked that. The rooms are so much better than what you see on the pictures. I hate pictures that look better than the actual place. The beds are so comfy and they provide a hard and soft pillow labeled at the corner, that was good. The linen was clean. The rooms were neat and cozy. The wifi was so fast just like the guy who checked us in had told us, so the staff at reception have a good rating because of his honesty and making sure the internet is fast enough so that his confident about it to the customers. Stayed for 1 night and I liked it. There’s air conditioning in the rooms. The price is good. The staff are great. At check out Petronella got us a ‘taxi’ more like an Uber , you can’t get one without a Zambian line. The driver helped us navigate through the city as we did our errands. The receptionist was kind earning the staff members a good rating. The water from the bathroom showers was hot. A good thing. The bathroom was well maintained no rusty items. They were also clean however from I was eager to observe the shower that’s always being commented upon by most reviews. Sadly yes there’s absolutely nothing you can do to stop water from getting out of the shower cubicle. It actually ends up making a tiny pool outside the cubicle. However this didn’t ruin my bath neither did it irritate me. Maybe in future when renovating, they should fix this, my suggestion.

The dinner was not up to standard. It doesn’t even compare to how good the place is. The juices they serve when welcoming guests are so appealing but not so good on the palate.

Hotel centrally located, but quiet at night. Very friendly staff. Very good value for money.

Coffee-machine in the breakfast-room needs regular servicing (takes too long; quality of coffee varies). Scrambled eggs too "raw".

Breakfast was good. Variety served 😊. Precious was kind enough to help my baby and I throughout all our breakfast meals during our stay. The receptionist who checked us in was very helpful, Gina I think. Kind and patient. Rooms well maintained, AC was working perfectly well, clean linen. Wifi was on point, very fast.

Bathrooms are a bit too cramped, small. Moment you’re out of the shower you’re literally facing the toilet 😞

We were upgraded to Intercontinental ,what a pleasant surprise. Quite well cleaned rooms homeaway from home indeed.

Everything was perfect.