The staff was stellar: informative, super friendly, helpful and efficient. The food in the restaurant (both dinner and the breakfast buffet) was pretty good too 😀 The room was uncarpeted which was nice, as there seemed to be less mold/dust in the room compared to another hotel we checked out.

The hotel had everything we need and I appreciated the coffee maker in the room. Late afternoon, I managed to book a tour at the hotel kiosk, for the following day to visit Sumidero both by boat and by the road's viewpoints of the canyon, as well as town Chiapa de Corso. The guide was Alfredo Balboa, it is his business and he has wide knowledge of the area and its history. He took us in his taxi to the embankment for the boat ride and waited for us on site, and then took us to the other points of interest waiting for us at all the spots. Much better value than buying tours online in my opinion.

That they advertised non dairy milk as an option but had none available for a cappuccino coffee when I requested it in the hotel's restaurant

very nice hotel in Tuxtla in a more modern part of the city , around 2 km from the centre, nice rooms with big windows, nice and big bathroom, good beds, nice and big swimming pool

the swimming pool area looked a bit deserted, with not too many towels to use or the sundecks

A little bit old, didn’t explore hotel much, just slept 1 night. The room was clean. Great staff, especially Abel from the reception, everyone very kind, provided excursion for me last minute because I arrived late, also taxi to the airport.

Location,room,staff very good

Restaurant some staff service dont meet the standar for hotel food dont have kid menu and not many choice

The staff we dealt with were very helpful, the rooms were spotlessly clean and the beds very comfortable.

The breakfast at the hotel restaurant was limited in choices and definitely not worth the money. The shower heads need replacing in both our rooms.

I asked the staff how to set a timer and change the temperature on the AC but you can't do it, it's better to stay on the hallway

Everything

We like everything

good value - price .I would come back.

everything

everything