All service staff was helpful, courteous and pleasant. MUJI Hotel has a great comcept - guests are able to experience and use all that MUJI Store has to offer. It is very convenient too - if you run out of basic necessities or clothes or you need something to drink or munch, just run down to MUJI store and get them. Only if you are a MUJI fan Coffee cafe & bar serves really good strong espresso. Thats a plus point for me. Lunch was simple but good. Breakfast spread was good (but taste wise is mediocre)

1. The bed squeaks. The table wobbles (but could be due to uneven floor) 2. Shower cubicle stinks - the smell of growing bacteria (as it isnt well ventilated). I (as in your paying customer) had to scrub the tiles and brush the grout on my own.

It’s such a beautiful and calming hotel, exactly the sanctuary you need after busy days exploring Tokyo. The decoration is stunning, it’s clean, the infamous pyjamas are cosy and the staff are next level attentive and friendly - they handed us towels to dry our coats as we came in from the rain.

The entrance is a little hidden and underwhelming, but maybe that’s not a bad thing.

Great location in the heart of Ginza, minimalist style, big sized room, replenished goods, lounge access in the afternoon (drinks and snacks), excellent helpful staff, easy access to the flagship store through the hotel, would recommend it.

only thing is beds creaked even from a tiny movement, also there were weird noises in the bathroom when sink water was running.

I love MUJI in general and we wanted to try and stay here mainly because of the brand and the interior. The room size was decent compared to other hotel in Tokyo.

I don’t think the room is value for money. Breakfast was ok nothing exceeding the standard and staff were also ok.

Finally I get to stay here for a night and I totally enjoyed it! Love the ambiance they created in the room - the lighting, the Muji BGM, the snacks and love the free flow of sake and wine at the lobby from 5pm to 9pm.

Can spot the ceiling has some dusts. Cleanliness can be improved

Its truly a gem! We stayed first 3 nights in bunker room 4 of us and it was a good fit! the rooms are beautiful and well organized! then we came back 6 nights in two dobble rooms next to each other that were fantastic as well! We had been traveling around Japan for 10 days and to come back that hotel was such a dream! The lounge was a big bonus in the end of big walking and sightseeing days! We were exhausted after some days and to just sit down with a glass of wine and the kids had free ramen! The bar next door is also good change! The staff were amazing, helped us with everything and the cleaning was a 100% The calm atmosphere is in Tokyo necessary and for me its well worth the price tag! Food might be difficult overall in ginza we found out but let the hotel help u❤️ We at least hope to be able to come again!!

nothing!

Beautiful hotel, well-located in Ginza. Room was small but made efficient use of space - we had enough room to unpack clothes for an 8-day stay and stow away luggage out of sight. Gorgeous design/aesthetic. Bed was firm but comfortable. We had breakfast at the hotel one morning, which was delicious. Loved the complimentary snacks/drinks every evening!! Such a nice touch. Hotel staff were beyond helpful - assisted us with onsen reservations, and even retrieving my husband's lost phone from a cab and offering to ship it back to us in the U.S. I can't thank them enough for their hospitality.

Nothing!

This is our second stay here. Exceptional location in downtown Tokyo's Ginza shopping district close to transport especially Yurakucho station on the Yamanote line (about less than 5 minutes walk away). Easy to get to from Tokyo's Haneda Airport via Tokyo Monorail from airport to terminus at Hamamatsucho station where then change trains at this station to the Yamanote line. Warm, friendly staff. Ms Misako Murahashi-san was engaging and also particularly helpful in suggesting local great coffee recommendations at nearby locations and though pricey managed our expectations accordingly. Credit also to the housekeeping cleaning maintenance staff who maintained our room in immaculate condition and in tip-top operating order. Two noticeable downsides are firstly lack of a smart tv (no access to Netflix, YouTube and/or other online streaming services for entertainment. Thoughtful investment should be considered to TV's in the rooms that are due for an upgrade and/or replacement); and secondly, absence of self service/serve laundry facilities provided for hotel guests

As above

The breakfast was exceptional. There was a broad range of foods to suit everyone. The reception area and reception staff were welcoming; the room was beautiful; the bathroom outstanding; the bookshelf amazing; I had a view through to the station and could see the shinkansen trains come and go; the location of the hotel was fabulous - in a busy, elegant area, so close to various transport options - but the entrance off a quiet street was perfect. I will be back.

I can not suggest any improvements.

As advertised, you get a room decked out in beautiful MUJI products which you can experience and even consider purchasing yourself from the connecting MUJI Ginza Flagship Store if it interests you. Some room layouts are oddly long and narrow, albeit cozy in a sense. The location is fairly close to a couple of stations (which makes getting around not too much of a hassle) and various stores (for food & shopping purposes). All the staff (from reception to housekeeping) were very friendly throughout my stay, and extra accommodating even when I had to resort to a middle of the night check-in. The breakfast spread was delightful, although not an overly huge buffet it still provided a variety of delicious foods and beverages to satisfy anybody's breakfast needs.

The price is definitely the steepest by a landslide amongst all my other accommodations whilst traveling in Japan, but was knowingly chosen for the sake of the experience of the MUJI brand itself.