Lovely staff, very friendly and helpful! Rooms were clean

Unable to do laundry during our stay due to holidays

We really loved the location of the hotel, it’s a minute or two walk from a lovely shopping street on Ginza and only a couple of stops on train to Shibuya so easy to navigate. The staff here at the hotel were soo friendly and helpful, it is our first time in Japan and for this as our first experience of hotels was excellent. The Rooms are small but this is to be expected in Tokyo and we still managed with two adults and two large suitcases and two hand luggage suitcases just fine. The room was cleaned every day and fresh towels left. We will defo be recommending to any friends that are coming to Tokyo to stay here and if we are ever lucky enough to be back we would 100% book here again.

Breakfast was an excellent variety of Japanese and American foods. I looked forward to eating there every morning. Location is only a few minutes walk to Ginza Six. The hotel is surrounded by many restaurants including two Family Marts and 1 7-Eleven. The convenience stores are so good, way better than what we have in the U.S..

The rooms are extremely small. It is difficult to have two suitcases open at the same time. There is no gym or laundry facility.

Location’s great. Rooms were tight for even average size couple. Bathroom is modern and clean. Staff cleaned the rooms daily unless requested otherwise but , they clean every 3dys mandatory. 24hr desk was great as we had early departures to Hiroshima and same for return to Narita T2. Breakfast staff were very courteous. Received help from desk staff for finding closest Japan post box. Use of Google Translate in real time voice conversation is a big help.

Room size is very tight. Bed pillows were too soft to be supportive. Bed is very tight to the window hence, going into and out of bed on only on side very awkward, especially for elderly couples. Lack of English or partial English channels on TV.

Very good location. The room was clean and came with a bath tub and shower. The staff were nice and spoke English. We had a bit of an emergency and the staff who helped us was super accommodating. He helped sort everything out

The room for 2 people was very small. Not a lot of space if you're travelling with big suit cases. We had the JR Pass and the nearby stations available didn't really take the JR Pass . Tokyo station is only one stop from Yurakuchou Station but it is a bit of a walk I would say 10mins. It's not long but difficult when carrying a small and large suitcase.

Typically, small Tokyo room was well appointed and modern - well set out and comfortable. Breakfast was great beyond expectations. Location brilliant 800metres to Tokyo Central Station and 500 metres to Ginza boutique shopping. Staff went above and beyond to help. Restaurant served great lunches and dinners as well as breakfast.

could have had a bigger lobby area, but this was minor.

Excellent location near to Takaracho stations connecting the Keikyo line to Haneda T3. Also very centrally located within walking distance of Tokyo station, Kyobashi and Ginza subway stations. Staff was very warm and welcoming allowing us to check in an hour earlier without any extra cost. Small room good for a couple with kettle, hair dryer, tea coffee, sleeping Ryokan etc. Room was cleaned the next day with the towels and linen changed. Several combines, big shopping mall, restaurants nearby.

Great location in Ginza with some good food options in the area. Still the area is very quiet at night

Nothing to do with the hotel maybe but the airconditioning seemed to be connected to a main system and somehow there was the smell of cigarette smoke coming through. When we notified the staff they tried to remove the smell though while we were gone.

The hotel was excellent, so close to a lot of things - walking distance to a few different railway stations and tour pick up areas. Also 2 mini marts were very close by and many restaurants as well. Clean and tidy. Nice to have a bath in the bathroom. And those warm toilet seats are just magic!!

The room was exceptionally small. The bed was all but impossible to walk around so I had to climb over my partner to get to the other side. Young people would probably not worry but we are an elderly couple and it was annoying. No cupboards for your clothes - just some hangers on the wall rack in the hall way in.

It's location is nearby metro stations, so we were able to use the Tokyo Metro Ginza line, Hypiya line and others to get to most popular sites seeing in Tokyo, besides it 15 minutes walk to Tokyo station to get to Shinkansen to travel to Osaka, mounte Fuji, Kyoto, & Hiroshima.

The size of the room was tight.