I book this hotel from Booking. com， but while I was asking for invoice. they rejected me and keep telling me to check with Booking.com. not satisfied.

Center location, friendly & supportive staffs, luggage storage service (even when I travel to another places and come back again for 2nd booking, they help to keep the luggage for me during that time), clean room and quite sufficient amenities.

Room size is quite small, less than 20m2, tiny bed which is hard to fit for 2 people (while my families are all small sizes) & hard to fit for 2 big luggages. No breakfast or dining service. No any other facilities besides room.

Great location with good walking distance to nearby stations and Ginza / Tokyo Station areas' destinations. Reasonable space in room to open 2 luggages for packing at this price.

The room was too dry without local control or humidifier. It'd be wonderful if a small humidifier would be provided. The gaps around the rolled down curtain are also too big and too close to the bed so it was always very bright in the morning- something that can be improved.

The rooms were good. Mid-size for Japan. There were also amenities. Premium rooms have different set up and access to lounge. There is a microwave to heat up food if someone wants. It is possible to check in early for a small charge which was very convienient for me.

Getting to any of the stations is easy, but with luggage a bit cumbersome

Great location — walking distance to Tokyo Station, the Palace, restaurants, all of Ginza’s glamorous stores but also less expensive options (Uniqlo etc.), and several Metro lines. Great staff, friendly and helpful. Lobby is welcoming, airy, light-filled, and many guests lounge there. No breakfast or water is provided, but there’s a great 7-Eleven across the street, with a dining area, selling drinks, snacks, and quick breakfast and lunch options, including baked goods & savory ready-to-eat dishes like noodles (for those of you who don’t know, convenience stores in Japan and elsewhere in Asia offer a lot more than in the US, and are popular among office workers for breakfast stops on their way to work). Toiletries are in baskets in the lobby so you can just take what you need, no waste. Compact efficient rooms, AC works well, good bed. Pillows are on the small side for me, and filled with some kind of soft pellets rather than fluffy (I found this fine though). A great value for Ginza and I’d stay here again when next in Tokyo. I find it Ginza more serene than staying in Shibuya. You can walk 20 minutes to the lovely Hamarikyu Gardens on the riverside.

The house keeping team is exceptional. They are respectful, professional and wonderful. They made our stay a lot more comfortable. The room was tiny and this is understandable. Walking distance to Ginza shopping area. Lots of restaurant options on the same street. A bit noisy if you are living lower floors.

The check in process is a disaster due to receptionist's little understanding of English. We made a request a month prior but it was not considered. While we asked at the desk, the reception purely just pass the question as he said "I don't understand English". For the management, if you are running a hotel in the international traveller busy area, can you please have someone who is capable to communicate with guest in English?

You have to walk a bit from the train station, but otherwise rather well connected. Best card-system I've seen so far. You get a button in your room to ask for cleaning, which is shown outside by a led, and another led will light up while your card is in the electricity box, so they'll know you are still inside right away. A power bank rental (ChargeSPOT) is also available in the ground floor. There are 2 washing & drying (combined) machines, so you might have to plan when to clean. Check out is also very simply, just put your cards in a box when leaving.

The room was still quite bright in the morning with everything closed

Locationis great. Near Ginza station and 10 minutes away from Tokyo Station. The hotel is also modern and new.

Convenient transportation and excellent location, it is a recommended hotel for shopping, food and tourism

Suggestions: 1) Improve Wi-Fi speed ，this is big trouble for the hotel value spread, if wifi is not working well it is a bad thing 2) The indoor space is very small. It is recommended to add layers of shelves to store luggage in a centralized manner, otherwise the room is too small 3) Increase breakfast and food service items 4) Increase scenic spot tourism cooperation projects for tourists to participate 5) The hotel is a very good hotel. 6）The pillow is too low and sleeping is not comfortable ，The real consideration of details must be more popular! Especially the Nepalese girls who clean the house do a very good job👍

Nice place, very well located.

Can get extremely busy - they could use more staff or a quicker check-in process.