The room was beautiful and clean and had everything you needed The view from our terrace was lovely

For a 5 Star hotel I expected a 5 star breakfast but I was extremely disappointed. We had to ask 3 times for a cup of coffee and a pot of hot water which we eventually got once we had finished our breakfast. The dining area was extremely messy with loads of tables needing clearing . And the hot food looked unappetising and dried out.Being a chef myself and running my own B&B I would be extremely devastated if my guests had had to experience the same chaos that we were confronted with

Very nice and modern hotel; great central location, while quiet due to the garden and distance from busy streets. Attentive staff, good bar selection, nice spa with whirlpool, steam, and sauna, as well as spacious pool; 2 padel courts for free. Spacious rooms, luxurious bathroom, and a balcony with a lovely view overlooking the mountains.

In the room, the bath jets were not working, and the fridge did not cool. Seems the hotel was made looking luxurious while after a few years it starts to break incl the touchable screens for light management. Given the higher price per night vs other hotels parking for 20EUR and breakfast for 27EUR is a bit ridiculous.

We thoroughly enjoyed our stay at Andorra Park Hotel. The concierge was extremely helpful and attentive throughout our time there. We visited for skiing, New Year's celebrations, and a birthday, and everything was exceptional. Although the hotel is somewhat far from the ski slopes, they offer comfortable transfers at various times for two ski resorts and can pick you up anytime. At first glance, the New Year's dinner seemed a bit pricey at 840 euros for two people, but it was truly well-prepared. The food was excellent, and the entertainment kept us engaged. Since my birthday falls on January 1st, it's usually challenging to find a restaurant that’s open. However, the hotel restaurant was available, and we had a fantastic dinner there. The concierge also assisted my husband in arranging surprises for me in our room.

The spa is tiny. Only 6 loungers near the pool are too few for this size hotel. Also, a lot of people don't speak English at all, like the transfer drivers or the staff in the restaurant. Sometimes, it was hard to order coffee at breakfast because they didn't understand us.

It’s a wonderful hotel near the shopping center of Andorra la Vella, and it was a fantastic experience. Despite being close to the city’s bustling shopping district, the hotel is tucked away from the traffic, offering a peaceful retreat. The views of the surrounding mountains were absolutely breathtaking – a perfect backdrop for relaxation especially when we were using the spa. The hotel’s staff was exceptionally friendly and helpful, making sure every need was met. The facilities were spotless, and the rooms were incredibly comfortable, providing a perfect balance of convenience and tranquility. Highly recommend!

My husband and I were visiting our son in Andorra and had no idea what the city or this hotel would be like. We were very happy to discover that the APH is a peaceful sanctuary in busy Andorra. The grounds are beautiful, it is quiet, and the views from the garden view room are lovely. The rooms are modern, spacious and sparkling clean. The facilities are great, although it was so hot during our visit that we never made it to the spacious gym, opting instead for the pool or the gorgeous hiking trails for our exercise. Beyond the hotel itself, the staff throughout the hotel was warm, friendly and always accommodating. Jose Ramon ran the breakfast dining area like we were guests in his home. He greeted each guest warmly and worked incessantly to ensure that everyone was taken care of. Because of him and the delicious offerings, breakfast was my favorite meal of the day. Lautaro the bellhop was also extremely friendly and always available to help answer questions or procure anything extra we needed. At the pool, Jordi (sp?) worked hard to ensure that guests had drinks, towels, food etc. He was a lovely example of Andorran hospitality and warmth.

The only negative experience we had was with the restaurant manager Ramon. He was often rude when interacting with guests and strutted around the pool restaurant like an unhappy dictator. We watched him wagging his finger angrily at a young couple and their baby and he always looked unhappy to be at work.

The hotel's location, with direct access to the city, the beauty and tranquility of the surroundings, the quality of the materials, the perfect availability of competent and courteous staff, right down to the amusing and thoughtful touch of our dog's stuffed toy being placed back on her cushion by the housekeeping team. All in short, everything was perfect.

A stronger secured wifi signal would be helpful.

Location is great. It doesn’t look like this on a map but by going thru short cuts lifts you literally get to the center of the city in 10 minutes. View from the room over the valley is stunning. Very elegant hotel. Food and the garden restaurant is excellent. Breakfast fruits selection impressive. Service desk is perfect. We have lost our sun glasses in the bus and everyone was so helpful to get them back. There are two paddle courts. Massage great. The room is big. Overall we would come back.

Rooms need some update. It’s not dramatic but for such price would require so. Service room door at the 4th level requires fast change because they are damaging well looking design of that level. Ski room is a joke. 2,5m by 2m. It was place for max 10 ski and was 20 there so all mixed up mess. No heating for boots just shelves with no lockers. For such beautiful hotel, 21 century it’s a joke in such region.

The staff was great. The rooms were large. The gym was very nice. The location was next to a lot of nice trails and away from the city noise. There’s a nice shopping area and large grocery store right next to the hotel that had the best prices in town.

The restaurant is very pricy. We ended up doing delivery every night. There was also a slight walk to the city, but it was all downhill.

Very nicely appointed rooms - lots of space and good quality fixtures/fittings. The view from the balcony into the mountains was fantastic, and the hotels leisure facilities (gym, sauna, grounds) were excellent. Good access to hiking in the mountains.... though my legs didn't appreciate the 20km mountain scramble we did! Excellent breakfast.

The 'fine dining' restaurant was less fine than I expected at the price point - well intentioned, but didn't 'wow' us. You're better off heading to Ana Cerezo just down the road for outstanding wines and tapas.

The hotel is in an excellent location. The shopping district and restaurants in Andorra La Vella are within walking distance. The room we stay in had amazing views of the mountains and city. It was spacious with a generous balcony and a small kitchenette. The heated pool was a good size and perfect for relaxing after a day spent the walking.

The extra £20 per day for the parking was excessive in view of the rates we were already paying for the room.