It's rare I take the time to review a hotel but this was one of my favourite hotels I have stayed in. Service from everyone was exceptional - so friendly and wanting to help out. The room was great with a big bath and a nice wooden floor and even a kitchen area if you wanted but I would recommend the half board option as it was a bargain for the extra price. There was a great hike possible from the hotel - just turn into the tunnel and it's directly at the other side. A nice climb following a mountain stream (blueberries in abundance!). Parking outside was really easy - lots of space and free of charge. Great hotel!

Nothing to note.

Hotel is close to ski lift and ski hire which is right below the lift. Good amount of food, very repetitive but still good food. Sauna/steam room was good to use after a long day skiing. Bar has cheap drinks, glass of wine only €2.50 TV connects to Amazon prime/WiFi Comfy bed Hotel has free WiFi. You will also find WiFi throughout the pistes. Pistes are great for learners. Hotel is ski in ski out. The blue to the hotel is quite bendy and icy, but you can just get the lift down to the hotel if you prefer. Bus L5 takes you into la massanna and Andorra city within 30 min. €2 euro. if you ski into pal,you can get the gondola into la massanna and the bus up to Pal. Bus takes you to the hotel door.

Hot tub out of order for the full week which was disappointing. Walls paper thin, not ideal if you're on floor 5, by the sauna, kids play room,massage room or cleaners stock rooms /trolleys. Also not great if you have children who like to howl next door as the rooms have connecting doors. We had some sleepless nights. Heating gets hot, but you can turn it off using the nozzle on the end We came as a young couple expecting apres. This hotel and resort is much more suitable for families. As you will not find a good party.

We recently stayed at a hotel in Andorra and were very impressed. The room was exceptionally well-sized, almost like an apartment, which made it feel very spacious. We had fantastic views from our room, and the terrace was a great addition for enjoying the scenery. The parking facilities were convenient, making it easy for us to come and go. The staff was very friendly and accommodating. Our room was well-equipped with a cooker, sink, and extra blankets, which added to the comfort of our stay. The bathroom was impeccable, and the bed was very comfortable. Overall, it was an excellent experience for us.

The cooker was left on when we got to the room

The room was of a good size. The breakfast was very good with plenty of options, hot and cold. Staff were pleasant and helpful. Big bonus was the free parking

No chairs on balcony and you are not allowed to put out chairs from inside your room. Why? and with such a lovely mountain view.

Big room, very comfy big bed, good breakfast buffet. Large free parking. Close to start of our hikes in Comapedrosa natural park.

Most rooms have a connecting door with room next door which means if you are unlucky with your neighbors it could be noisy. In our first night, we were given a room opposite the restaurant entrance and next to an elevator which we refused. We were then given a room on the first floor, without a balcony but had to wait for that one to be ready. The description says the hotel is 500m from the centre: it’s a 15-20min walk (uphill back) but you can drive into the centre and park for free ( risking to lose your spot at the hotel).

location and space

dinner and breakfast food quality wasn’t that good

The room (the apartment) has practically everything necessary for a comfortable stay. It was a big room and we had enough of place for everyone. The staff at the reception, at the restaurant, the housekeepers - everyone was extremely helpful. Thank you! We really enjoyed the buffet in the restaurant. We stayed 4 days and had half-board and every time there were plenty of new positions to chose from. We loved that there were also local dishes. We are especially grateful for the care and hospitality shown specifically to our child. He is a picky eater and still he always had something to pick from. We felt welcome in this hotel, we have the warmest memories of this stay.

We have expected the hotel to have Spa facilities, but it appeared that there is only sauna that can be booked on specific days and at specific time only. Same applies to the massage. We've tried both options, both were good, but there is still room for improvement.

The location is amazing, there’s free parking and I saw the bus also stop in the front of the hotel. The breakfast is very nice and there are a variety of options.

Very noisy, we’re on the same floor with the kitchen and that was one of the reasons plus you can hear easily the noise from the other room. Unfortunately the rooms are having a wired smell, like old furniture or carpets.

The room was impressively spacious and impeccably clean, providing a comfortable retreat. The highlight, undoubtedly, was the amazing breakfast—a delicious and varied spread that set a positive tone for each day. The staff was exceptionally friendly, going above and beyond to ensure a welcoming atmosphere. Their helpfulness and attentiveness added a personal touch to the overall experience. The hotel's prime location made it easy to explore nearby attractions and enjoy the local scene. I also love the fact they have a bar open until 12am.

clean, good rooms, location near lift

check in. room was not ready in time. with breakfast the bread could me a bit more fresh. a lot of pastry but I would prefer bread. also orange juice not good.