The staff serving breakfast were very friendly and efficient. The breakfast was excellent. Our room was very comfortable and it was great to have a lounge room with a fireplace. The grounds were also well maintained.

When the gentleman checked us in, he did not mention that we could get drinks or coffee throughout the day and early evening in the main building. We were told that breakfast was served between 8am and 10am and that dinner was not available. It wasn’t until our third day that we found out about the drink service. Although we enjoyed our stay, it would have been better had we had known from day one, that we could relax in the lovely lounge area and purchase a cappuccino or a beer. Would have been nice if dinner was available on site, instead of having to drive around town looking for somewhere nice to eat.

It was easy to reach by car and you are in the middle of many tracks and hikes you can start in the Blue Mountains. Lovely spacious loft, with all you need, in a cute cottage (4rooms in one cottage) with gardenview.

There is a gas fireplace where the starter flame is always on which you can hear slightly - for me a bit unnecessary. It is a bit out of town, without a car it would be quite inconvenient. Otherwise everything was perfect!

My wife and I stayed 2 nights for our 20th wedding anniversary in Garden Suite with breakfast included. Buffet cold food with a la carte menu for hot food was delicious and more than enough. The interior design and spacious breakfast room and lounge room created such a relaxing atmosphere we didn't want to leave. The cottage style accommodation was private, spacious and very comfortable set-in private garden surrounds, with bird live including ducks. So relaxing. We walked the landscaped grounds including around ponds several times early morning & evening. Easy to speak with all staff including gardeners, very friendly and helpful. Staff showed us photos on their mobile phone of Parklands in different seasons and including when covered in snow in winter. Can't wait to go back and stay during the different seasons. We highly recommend staying here.

Wish we had more time to stay longer!

The whole environment is very beautiful and relaxing, the room is sooo nice, elegant, clean, big and nicely equipped/set up. Staff there are very nice and friendly. The receptionist Mathildle is very kind and helpful. I am impressed that she could remember my name the next morning when we went to breakfast. We really like this hotel. Now is on the top of our favourite list in the Blue Mountain area.

None

The loft room was very spacious and comfortable. The breakfast was very good and the breakfast room was lovely. The hotel setting is spacious and I enjoyed the trees and garden.

Check in was from 3 and we arrived at 3:30 but there wasn’t anyone on reception. There also wasn’t anyone to greet us at breakfast until we reached the bar ourselves. Then when we wanted to ask for a second cup of coffee (it wasn’t self serve coffee and tea) they were stuck at reception with a customer for 20 minutes. It was only when I asked the passing chef if there was anyone available, and she had to find someone. Perhaps this was because it was a Monday, and not the weekend, but at an extra $39 per person for breakfast, I expected a higher level of service, and we were not the only guests in the breakfast room.

We had a nice large room in a beautiful garden estate. Loved walking the grounds. Breakfast was very good.

Our room was musty and hadn't been cleaned well. When we related this to management they apologised and the room was properly cleaned. The bathroom was small and not up to the standard of the rest of the accommodation.

Fantastic location and ambience- 5 minutes drive or 15 minutes from some great restaurants in Blackheath and at the gateway to some amazing views and walks in the Blue Mountains. The staff were lovely and couldn’t be more helpful. Plentiful and tasty breakfast. Our loft room was very clean, well appointed, with gorgeous toiletries. Would heartily recommend and would stay again.

Nothing

The staff are extremely friendly, helpful and nothing is any trouble for them. The grounds are beautiful and well maintained. This is a stunning venue for a wedding as everything is there. The marquee, grounds and accommodation make it the perfect place.

The fridge in the room doesn't keep food or drinks at an appropriate temperature. Beds are very comfortable but need to be made up with a top sheet as only have doona. Security lighting outside room needed adjusting as it came on regularly throughout night and was right over bedroom window.

The room was enormous, with a remote control fireplace and a gorgeous window seat. It was beautifully decorated, clean and comfortable, we hardly wanted to leave. We were slightly disappointed not to have a bath in the room as we'd hoped, but wow the double shower was lovely. The grounds are stunning too, we were there during a cold and rainy weekend and it actually made them even more beautiful to walk around in. The breakfast was good, and the location is top notch, very easy to drive to main tourist areas nearby or to grab dinner in town (there's no restaurant on site). We wanted a relaxing weekend and it delivered.

My one and only complaint is that the pillows are absolutely terrible if you need any kind of neck support. Both pillows offered with the room are flat and lumpy, and I spent a lot of the night waking up trying to get comfortable again. It's a shame given how quality everything else about the location is, but I suggest if possible bringing your own.

every detail was classy and thought out. the team were lovely and you could tell they love their job as it was felt through their service.

we were in a bottom floor cabin. I was woken by people walking around the top floor at 2.30 in the morning. it was quite loud and gave me a scare.