This is a beautiful hotel, I loved everything about it, both inside and outside. Great location, walk up to coffee shop. Staff helpful. Very quiet hotel. Loved the furnishings. Loved the common areas and fireplaces. I am terminally ill and was a bit worried about the steps from previous guest reviews where they mention the steps being difficult. It was only the one flight I had to climb and I had no trouble with getting up with the help of the bannister.

Nothing, all good.

Lovely hotel with lots of character. Great location. Very clean. Dinner in restaurant was superb food delicious but a bit pricey to eat there more than once. If you can afford it the food is fabulous. Young wait staff were delightful and very professional Room very comfortable A lovely gentleman carried our bags to our room much appreciated. We would definately recommend and return to this hotel.

The worst pillows. i got a poor night sleep due to a sore neck from pillows being too high and too firm. Cant sink your head into the pillow. Ended up using a folded towel from bathroom to sleep on to relieve my neck. Despite plenty of pillows in room no options for a lower softer pillow. Need to provide some pillow options. If lack of comfortable pillow didnt occur would have been a perfect stay. Couldnt contact reception to see whether i could get a different pillow as it was middle of the night when i woke up with sore neck. Next time i will bring my own as we did enjoy our stay and thought it was a lovely hotel with character

We stayed at the Heritage, which is about a 1/2 mile from the train station. The train from Sydney was super easy and inexpensive, and takes a couple hours. If you don't have much luggage the Heritage is walkable from the station, but uphill a third of the way. You CANNOT beat the view from the Heritage! It's a quirky, quaint, very old hotel. Be aware that there is no elevator and stairs everywhere. Check in advance if you have mobility issues. There is a lovely bar and spacious restaurant, both quite nice with a balcony. There is a separate building with a workout area, pool table, and ping pong, which is fun. It has nice sized pool, but no lounging area. To enjoy the surrounding sights we bought the Hop On/Off bus tickets which is a great option even if you have a car. The stop is near the train station a 1/2 mile away, so save some strength to walk back. The bus is an hour at each location, which was enough to see and walk that particular sight. LOTS of trails. Be warned that the "easy" "medium" "difficult" rating for the trails should be more like "medium" "difficult" "bring a rope". Lots of stairs. There are some paved trails, but most are dirt, with tree roots, rough hewn steps, and steep drop-offs. Trying to hike the trails with children would be nerve wreaking. These are the "easy" trails. But the views are amazing! It's a stunning area. We hoped to see koalas, but we asked our bus tour guide and he'd lived in the area 30 years and never seen one! Rats! So we stopped looking up so much! We saw lots of birds--white cockatoos, kookaburra, magpies, even black cockatoos. The weather was good most of the time, which was lucky for us. The day we left back to Sydney it was so foggy we could have been anywhere. I guess that happens quite a bit, so keep an eye on the weather before you go.

A shuttle to the train station would be nice. Prepare to lug your luggage up stairs.

This hotel really grew on me. Staff were lovely and helpful. Great location with easy parking. On site restaurant was great although dont eat too late - chef stops cooking at 9pm, not so great if you were looking forward to a dessert. Room was comfortable and clean with lovely view - great for a quiet nights sleep. Some really interesting memorabilia around the hotel. Yes its generally quiet - but this suited us. Lovely for pre and after dinner drinks

There were only 2 old wooden sunbeds to use around the pool, meaning people were just sitting on towels - and few comfortable sunbeds would have been very welcome

My mum and I had a lovely 1 night stay in a Mountain View Room including breakfast. The hotel is in a great location on a hill on the outskirts of Katoomba and about a 10-15 minute easy walk into the town. I’m glad we paid for a room with a view although it’s probably not necessary as you get great views from the restaurant and bars. The pool looked lovely although we didn’t end up using it as the weather wasn’t quite warm enough. The bar area is nice and comfy and an added bonus that they have quite a few board games available for guests to use. The included breakfast was good; you get choice of 1 main from menu plus can use the buffet with toast, pastries, cereal, juice and tea/coffee. Note if you want a barista made coffee you have to pay extra which isn’t really made clear. If we stayed again I think we would just go for the a la carte menu as they had different options (like granola) which isn’t on the other menu. The reception staff were very welcoming helping to carry my Mums bag up the stairs and ringing us once we were in the room checking we had settled in ok. The only downside was service at breakfast. The waiter took our order at the same time as another couple and they had finished theirs before our had even arrived. When we followed up the waiter did apologise but had to recheck our order and rush it through. The same for the coffee and they got the order wrong the first time. Overall though this is a lovely hotel and it’s great that they have kept the historic feel with modern touches so we would definitely stay again.

We chose one of the villa rooms that were slightly separate from the main hotel. The room was excellent and very spacious - we are a family of 4 (2 adults and 2 children) and it suited us perfectly. The location was great and the views amazing. There is a swimming pool which the children loved and on Saturday evening there was a live pianist in the bar area who was excellent.

The wait for breakfast was quite long which is challenging with young children especially as were not advised in advance that there would be a wait. I think next time we might choose to go out locally to get breakfast.

Nigel is amazing at the front desk. He is the main reason I made this booking, because he promotes & represents this hotel so well. I’ll keep booking with this hotel because of Nigel’s d

The food we ate seems to have a different chef from when I last stayed here. I’ve stayed here many times before & always had amazing food - but this time the pasta was severely undercooked & sour tasting. The fish that I have always ordered every time wasn’t very nice - it’s usually incredible. I adore this hotel & will keep booking here regardless - but the food seems to have changed so that’s my only feedback. Regardless, I love this hotel & your staff, & will keep rebooking

-Great convenient location close to the train station and the town centre - Liked the cozy old fashioned vibe. The spa room was a good upgrade from the heritage rooms, bigger windows, better view.. the fire and the jacuzzi were great on a rainy weekend! - The California bar was nice with live piano music, boardgames, desserts and cocktails - the staff were friendly and accommodating Altogether we had a lovely time but thought the Mountain Heritage somewhat overpriced considering the above

The old world charm is great but the rooms could do with a bit of an update. The shower temperature was hard to adjust, better to just use the bath. The floorboards are creaky and noisy, sound travels easily between rooms..the fireplace and the aircon are also pretty noisy. The heritage room we originally booked only had two tiny windows, with views of the back of the building

Our family of four enjoyed our stay in a family room for four nights very much . The room is spacious and equipped with simple kitchenware. All the hotel staff are so hospitable, polite and helpful. The breakfast menu options are good and delicious. After hiking in the mountains during the day , we wound down by enjoying live music in the lounge area , playing board games as a family , or playing table tennis or billiard..

The only regret was that most of the weight equipment in the gym were faulty. But barbell and dumbbells were available for weight training.

We loved it’s old world charm. Our room was huge, incredibly clean and very comfortable. We also had a spa bath which made it even cosier. The swimming pool is set amongst a lovely garden with a great view of the property and surrounds. Amazing value for money. A pleasant surprise - the photos on the website do not do the hotel justice… Loved the range of board games to play. Food and attentive service was also of a high standard.

Being an old property the rooms are not very sound proof. My son was over-excited and a bit noisy and was worried to disturb other guests.