This is a beautiful hotel, I loved everything about it, both inside and outside. Great location, walk up to coffee shop. Staff helpful. Very quiet hotel. Loved the furnishings. Loved the common areas and fireplaces. I am terminally ill and was a bit worried about the steps from previous guest reviews where they mention the steps being difficult. It was only the one flight I had to climb and I had no trouble with getting up with the help of the bannister.

Nothing, all good.

Lovely hotel with lots of character. Great location. Very clean. Dinner in restaurant was superb food delicious but a bit pricey to eat there more than once. If you can afford it the food is fabulous. Young wait staff were delightful and very professional Room very comfortable A lovely gentleman carried our bags to our room much appreciated. We would definately recommend and return to this hotel.

The worst pillows. i got a poor night sleep due to a sore neck from pillows being too high and too firm. Cant sink your head into the pillow. Ended up using a folded towel from bathroom to sleep on to relieve my neck. Despite plenty of pillows in room no options for a lower softer pillow. Need to provide some pillow options. If lack of comfortable pillow didnt occur would have been a perfect stay. Couldnt contact reception to see whether i could get a different pillow as it was middle of the night when i woke up with sore neck. Next time i will bring my own as we did enjoy our stay and thought it was a lovely hotel with character

We stayed at the Heritage, which is about a 1/2 mile from the train station. The train from Sydney was super easy and inexpensive, and takes a couple hours. If you don't have much luggage the Heritage is walkable from the station, but uphill a third of the way. You CANNOT beat the view from the Heritage! It's a quirky, quaint, very old hotel. Be aware that there is no elevator and stairs everywhere. Check in advance if you have mobility issues. There is a lovely bar and spacious restaurant, both quite nice with a balcony. There is a separate building with a workout area, pool table, and ping pong, which is fun. It has nice sized pool, but no lounging area. To enjoy the surrounding sights we bought the Hop On/Off bus tickets which is a great option even if you have a car. The stop is near the train station a 1/2 mile away, so save some strength to walk back. The bus is an hour at each location, which was enough to see and walk that particular sight. LOTS of trails. Be warned that the "easy" "medium" "difficult" rating for the trails should be more like "medium" "difficult" "bring a rope". Lots of stairs. There are some paved trails, but most are dirt, with tree roots, rough hewn steps, and steep drop-offs. Trying to hike the trails with children would be nerve wreaking. These are the "easy" trails. But the views are amazing! It's a stunning area. We hoped to see koalas, but we asked our bus tour guide and he'd lived in the area 30 years and never seen one! Rats! So we stopped looking up so much! We saw lots of birds--white cockatoos, kookaburra, magpies, even black cockatoos. The weather was good most of the time, which was lucky for us. The day we left back to Sydney it was so foggy we could have been anywhere. I guess that happens quite a bit, so keep an eye on the weather before you go.

A shuttle to the train station would be nice. Prepare to lug your luggage up stairs.

We stayed at Mountain Heritage Hotel back in July. It was a great location only a short drive from Katoomba’s main strip and the views over the blue mountain from the room were lovely. Room was nice and clean while also holding its heritage character. All the staff were so warm and welcoming, offering great quality service with every interaction. We also dined in the hotel restaurant and the staff there were amazing with handling a nut allergy. They went above and beyond to check all dishes with the chef and make sure the dishes were nut free. Would happily stay at the Mountain Heritage Hotel for our next trip.

The staff were very welcoming, the lounge and bar access meant ability to sit by an open fire at most times of the day during our stay in August and the extended check out just allows a more relaxed pace. The views from the dining and lounge areas was the clincher.

Even though the property is old and kept well, there are little indications that it could do with a subtle face lift. Beds although comfortable could be updated to provide the luxury pillow top experience. Pillows too. Our heritage room bed had dated furniture and the TV small and a long way away from the bed. We booked more nights and had to move which did not bother us but our second heritage room was much better but bed still past it’s use by date in my opinion for the room rate.

Lovely location and beautiful views. The staff were welcoming and friendly. The room was large as was the bathroom. The gas fire kept the room warm and cosy throughout the night. We were able to walk to dinner in Katoomba both nights, which meant we could both have a glass of wine.

I can offer only my experience at breakfast in review of the restaurant in the hotel. The restaurant advertised gluten free bread and cereal as being available and as a coeliac sufferer I chose to have breakfast one morning in the hotel restaurant. They had only 2 slices of gluten free bread left in their facility, one slice of which was the thin crust. There was no gluten free cereal of pastries, making the continental breakfast I paid for, a waste of money. It was very disappointing.

Old world charm and excellent service. Very clean and well maintained. The views from the restaurant and lounge are absolutely stunning. The restaurant food was beautifully presented and tasty. Open fires and very comfortable sofas in the lounge. I loved having board games to play. The staff were very attentive and professional. Rooms were charming and comfortable. Foxtel was a nice surprise. The bathroon toiletries were high quality. Towels big and fluffy.

The steep walk from the train station, but we could have used taxis. The shower was tricky to get the right temperature and sometimes went cold and then hot. I guess that can happen in an older building.

Great views, comfortable clean room and amenities, dinner was great as was the wait staff.

The initial attitude of the management when a query was raised about the advertised breakfast fee of $25. Booking.com advertised breakfasts being available at $25. We were given a menu which had different prices and not the set fee because we were termed as walk-ins. We were guests at the hotel - not outsiders. The problem exists between the hotel and booking.com as to how it was advertised. I was made to feel as if I had made an error in my booking even though when we first checked in, I did ask about breakfast. The management did come back and honour the price, for that I am grateful, the food was nice but I didn't eat much I was still too upset. Photo attached shows how advertised.

The staff at the reception was so welcoming and friendly. They had our room ready and we were lucky enough to check in earlier than expected. We really loved the atmosphere of the lounge with live piano music and a cosy fireplace for us to enjoy our drink. The bar was great and my signature Negroni was tops! We didnt have a room with a view (that would have been amazing) but we were able to appreciate the gorgeous landscape from the deck at the front entrance. Highly recommended!

It was a bit of a walk from the train station up and downhill but we managed well because we were mobile and had some level of fitness.

Just a six minute walk away from the train station, with wonderful views of the Jamison Valley even BEFORE you enter, an interior that is as classy as it is homely and welcoming, spacious and amazingly-designed rooms, AND cozy amenities like fireplaces, libraries, and plush lounges to drink or study in. If you plan to stay, do yourself a favor and book a Friday or Saturday night so you can listen to Alan, the lounge pianist, while you sip wine by the fireplace. Amazing conversationalist, equally-talented pianist. You will feel right at home.

Be wary of frosty mornings, as the tiled square landing at the start of the steps is VERY slippery.