Comfortable room, very comfortable new bed, lovely lounge area. Kind, welcoming and friendly reception staff. We enjoyed our stay. It was good value for money and a great location. Breakfast was thrown in as well. We will stay again some time.

Strange 90s style huge vases with fake flowers all over the place. Just get rid of them. They don’t fit with the vibe of the place at all. And get rid of the “function” style chairs in the bar area and replace them with the nicer ones from downstairs. The hotel itself is beautiful Art Deco Style so the decorating should suit the style. It would really help to get a local interior designer in to give a few ideas. A fire place in the lounge area would be amazing.

⭐️⭐️⭐️⭐️⭐️ An Exceptional Stay – Clean, Welcoming, and Well-Located Absolutely loved our stay! This was hands down the cleanest hotel we've ever stayed in, everything smelt beautifully fresh and spotless from the moment we walked in. A special mention to Michelle at reception who welcomed us with such warmth and genuine care. She made us feel like family, which really set the tone for a wonderful and positive stay. The location was perfect, making it easy to get around and enjoy everything nearby. The only small downside was the height of the shower head, which was a bit awkward, but certainly not enough to take away from how fantastic the rest of our experience was. Highly recommend this hotel, we’ll definitely be back!

⭐️⭐️⭐️⭐️⭐️ An Exceptional Stay – Clean, Welcoming, and Well-Located Absolutely loved our stay! This was hands down the cleanest hotel we've ever stayed in, everything smelt beautifully fresh and spotless from the moment we walked in. A special mention to Michelle at reception who welcomed us with such warmth and genuine care. She made us feel like family, which really set the tone for a wonderful and positive stay. The location was perfect, making it easy to get around and enjoy everything nearby. The only small downside was the height of the shower head, which was a bit awkward, but certainly not enough to take away from how fantastic the rest of our experience was. Highly recommend this hotel, we’ll definitely be back!

The Palais Royal is a Katoomba institution that, while historic, has kept up with the modern conveniences a tourist requires. We stayed in the winter and were happy to find a Daikin recycling system in the room, keeping us toasty warm. The rate included a light breakfast, which was enough, including juice, cereal, toast, tea/coffee. A hot breakfast was also available. I was relieved to find easy parking. As it was a cold winters night we walked to the RSL Club for dinner which offered quick service and a varied menu at a reasonable price. The staff were friendly at the Palais and I will make it my mainstay when in Katoomba. The room is big compared to most and really enjoyed having a bath.

Nothing

Staff were fantastic! Our twin room with an ensuite was immaculate, beds comfy and the room was warm when we arrived on a cold 5°C day! The continental breakfast included was delightful. Very close to shops, cafes and restaurants! Keen hikers can also start their walks from the hotel otherwise it's a short drive! Great value for money, will definitely stay there again!

Just two little things which aren't a big deal! The shower! I am 173cm but when the head was tilted up the water hit my chest. There was also nowhere at all to place your toiletries in the bathroom.

Location is excellent, walking distance to the shops and a short drive to Echo Point (28 mins if walking). The property is spotlessly clean, very well maintain even though it's an old building. As there's no restaurant operating in the hotel, therefore there's no noise at the lobby, great for those who wants a peaceful and quite stay. I love the sitting area at the lobby, it's very spacious and comfortable.

There's no toothbrush or shower cap provided, better bring your own. SPA room was locked. We found the kettle in the room has lots of limescale in it, half of the inner wall was very brown, doesn't feel clean to use. We called the reception and they changed a new one for us.

Room comfortable with all our needs for equipment met. The bed was comfortable and the hotel was quiet. Staff were helpful with bags and responding to questions. Location was perfect for walking to the sites of interest. Breakfast was included in the price and safe car parking was provided at no additional cost. The hotel was spotlessly clean.

The inclusive continental breakfast was satisfactory but not what we have been accustomed to in Europe where cheese, meats, pots of yoghurt etc are usually provided alongside cereals, bread for toasting and a wider range of fresh fruit.

Location proximity is very central to the lookouts and restaurants and essential shops. The wifi was quite good, staff were friendly and accommodating, and the room had a good sized bath (shower pressure was good and became hot quickly!). Checkin and check out process was seamless. Appreciated the heater in the room as well as the table by the window, iron and ironing board. Carpark was free with plenty of spots. The area is quite safe also. Very nice neighbourhood with the police station across the road.

Everything was great - will return again. No complaints!! Maybe some guests may prefer room service but there are good restaurants nearby as well as the on site restaurant which is quite good. Also a suitable sized fridge to store goods if you like to bring food back.

Comfortable, clean, staff friendly and helpful, central location great, car park good, family rooms with beds, not bad settees. Breakfast simple but ok for a quick breakfast before a long day exploring. Coffee, tea in room always stocked up.Comfortable lounge areas if you need some space to sit. Water always hot.

Needs a little renovation, shower head broken, although could still shower. There were cracks in the sink. Sometimes cold in the breakfast room. Sauna needs renovation and spa bath out of order. Still marked high as these things were not important to us.

We enjoyed two nights in a renovated king room, all done in quality heritage style. The bed was super comfortable, good airconditioner and shower. Our booking included complimentary breakfast which was like most people would have at home, cereals, breads and spreads with tea, coffee and fruit juices. If you book direct you can skip the continental breakfast and save $15 per person. If you want a hot breakfast it is available for $25. There was easy, ample parking. If you have trouble with stairs be sure to book a room on ground level as there is no lift in this heritage building.

The shower was overhead when standing in the bath and so it is potentially dangerous when stepping out. A grab bar on the wall at the window end of the bath would be very helpful and a good safety improvement.

The Palais Royale is centrally located in Katoomba with ample parking and is also close to the railway station. Our room on the first floor was quiet and the king size bed comfortable. The large bathroom was clean although not everyone could manage a shower over a roll top bath. The choices at the continental breakfast were adequate. Breakfast is included in the price of the room.

This is a heritage building and has no lift to the rooms on the upper floor or to the restaurant on the lower ground floor.