Location and customer service. Tue hotel was very welcoming and cosy.

Lights in bathroom did not turn off, kettle was broken however upon reporting it to the staff it was changed out. Some stains on carpet, blinds and bed cover.

Location was important to us and also to old world charm of the building.

We made the mistake of accepting a room near the reception area which turned out to be very noisy. The night manager continued to talk loudly well into the night and at 4:20am another episode of loud talking which made me get up and ask the person to keep it down.

The staff exceptional, there was a little hiccup with breakfast and room plumbing. But the staff where so fabulous and genuinely doing their utmost to take care of us, that it completely outweighed the problems. The proximity to the harbour and view amazing. Harbour Bridge, Opera house, Luna Park! And In the morning a enormous cruise ship had arrived silently in the night and took up the whole skyline. Not something you get to see everyday. The location and fit out fabulous.

It was ok for me but I did wonder how people with poor mobility could mange to get to their rooms with out a lift!

The location was fantastic - our room had a view of Circular Quay and the Opera House. The hotel layout and decor was untypical of modern 'vanilla' hotels and we thought it was great - a unique place to stay. Impossible to stress the importance of the location - easy walking distance to Circular Quay train station and also the City Tram system (the terminus is at the train station).

Not exactly something we didn't like but the absence of a personnel lift could be a problem for those with a disability or lack of fitness. We were on the third floor and had no trouble at all - but others might.

The location was amazing. We could walk to the harbor, only a couple of blocks away. There was a wonderful restaurant just around the corner. There were several bakeries. Little shops with lots of things to buy. It was Mardi Gras and we enjoyed the little kiosks and bought many souvenirs. There was a restaurant downstairs that we never dined in, but it had an exit to a Starbucks, another bakery and other wonderful restaurants. I would definitely stay there again. The girls at the front desk were great. They were very prompt whenever we had a request for extra towels or coffee and very helpful.

I can’t think of a thing that was not comfortable or adequate.

The location is excellent. Close to transport (ferey bus train and metro), able to walk everywhere easily if you prefer. The staff were outstanding , especially the check in. NIght staff. Beautiful garden area to sit and watch the world go by or lobby library if you had some time to spare. Has a lovely ambience and feeling to it. Area Felt safe and people around all the time. Would stay again. Had kettle iron hairdryer and charging points.

Bedding towels and room a little grubby . Bedding was i thin and no extra (for five star) towels were tiny an d thin.

We had a very pleasant one-night stay at Harbour Rocks by Ode Hotels before boarding our 3-day cruise. The location is perfect—charming and close to the port, which made it very convenient for us. The room was clean and comfortable, and the atmosphere of the hotel had a lovely historic feel. A special mention goes to the front desk staff who handled our check-in and check-out. They were exceptionally helpful and professional, even allowing us to store our luggage for a couple of hours after check-out while we waited to board the cruise ship. That thoughtful gesture made our transition smooth and stress-free. Would definitely recommend this hotel to anyone looking for a great pre-cruise stop in Sydney!

Interesting hotel in the Rocks area of Sydney very convenient for circular quay, ferries, trains etc. We were lucky enough to watch the Australia Day celebrations just a 5 minute walk away. Decor is quirky, staff very friendly. We didn't opt for breakfast and found fab little bakery for coffee and pastry just around the corner. Room was on the smaller side but had everything you needed. We enjoyed our stay here, more interesting than some of the big chain hotels.

Need to check days on which food is available - so many other options nearby that didn't matter for us but if you like to eat in it was initially a bit confusing as to what was open when.

The hotel location is very good and close to the transport and visit hub of Circular Quay and a tram stop. Generally a very clean and well kept establishment. Restaurant and bar facilities available. The hotel staff were good and polite. The hotel buildings and other buildings in the area are historically interesting.

My sleep was disturbed at 11 pm and 5 am a couple of times due to rotating machinery or washing machines being used somewhere near my bedroom and making a noise. A piece of plastic trunking fallen to the floor before my stay was not replaced and was left lying on the furniture in the room.

Location is amazing for walking all around the Rocks area. Easy to walk to the ferries and trains at Circular Quay. Many restaurants closely, check the alleys. Weekend Rocks market is wonderful. Hotel restaurant is good, but there are lots around for all meals. Check out the free walking tours in the Rocks and at the Botanic Gardens.

Nothing really, but if you are coming from the airport train or ferry it is a bit uphill and over cobble stoned areas. Not easy for an older person. Starbucks accounts don't work here. You will need a new Aussie account if that is your go to.